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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers found the process of selling their devices to be smooth and straightforward, often highlighting excellent communication and responsive customer service. They appreciated being kept updated throughout the process and receiving fair payments. Several people expressed satisfaction with the ease of the transaction and the professionalism of the staff. However, some people were dissatisfied with significant delays in receiving payment, with several reporting issues with the final payment amount. There were also instances where customers felt communication regarding delays was unsatisfactory. A few other people also felt that the final offer did not match the initial quoted price due to various reasons.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant delays,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express significant disappointment, citing... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers report significant issues with payment for... See more

Response time

People report ambiguous experiences with response times. While some consumers praise fast responses, daily... See more

Customer service

Clients share ambiguous opinions on customer service. Many consumers praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my son’s old phone just sitting around and decided to sell it. This company offered the best price on the market, so I gave them a try. It did take about three weeks to receive my payout, but I... See more

Rated 5 out of 5 stars

There were unforseen issues that came up with the phone. I can say though that when I reached out to the company, they were always very responsive. In the end I am extremely satisfied with the experie... See more

Rated 5 out of 5 stars

We just got new phones and decided to sell our old ones to Golden Standard Buybacks. I’m so glad we did—they gave us the best price out there and made the whole process super easy. They kept us update... See more

Rated 5 out of 5 stars

We upgraded my daughters phone and decided to sell the old phone to Golden Standard Buybacks again. The first time we used them the process smooth and we received the amount that was given to us. They... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

At Golden Standard Buybacks, we’re redefining the way you sell your electronics. Whether you're upgrading, cashing out, or looking to sell in bulk, we make the process fast, simple, and rewarding. We buy smartphones, tablets, computers, and most other electronic devices—new, used, broken, or even locked—ensuring you get the highest payout possible. Founded on the belief that everyone deserves a hassle-free way to sell their devices, we’ve built a trusted platform that serves individuals and businesses alike. With our commitment to competitive pricing, excellent customer service, and a seamless selling experience, Golden Standard Buybacks is your go-to destination for turning your electronics into cash. Sell smarter. Get paid faster. Choose Golden Standard Buybacks today!


Contact info

3.2

Average

TrustScore 3 out of 5

99 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This has been a horrible experience

This has been a horrible experience. I sent an iPhone 16promax 1tb in very good condition and was offered $879. That was Dec 11 and have received two pmts with promises after promises that the remaining amt owed would be sent. That has not happened yet and it is March 9th. They still owe me $424.79 which includes 2 10% bonus pmts for the delays. I have tried and tried but the just won’t pay so I guess I’ll have to do like others and contact the Texas Attorney General’s office for help

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST THIS COMPANY!! THEY ARE A SCAM!!

DO NOT TRUST THIS COMPANY!!! THEY ARE A SCAM!!!

I sent my wife's phone in last December. Zero response. Two months later I began chasing their "customer service" which is a text message chain they stop responding to. At least 40 attempts to get paid what was due for the phone. Then they went silent. Still - no response and no payment.

Do not fall for this scam like I did!! They suggest they pay the highest amount for your phone - and then pay you nothing and don't even respond to communications.

I have contacted the McCallen FBI agency and reported that they are operating an illegal business. The owners should be put in prison for cybercrime!!!

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

Just a follow up on a previous review

Just a follow up on a previous review. I was eventually paid after nearly 3 months they used PayPal. Look CLOSELY at the reviews! You will notice several with the last name of “Labrada” giving rave reviews. Guess what the last name of the person that paid me with PayPal? Labrada! Coincidence I think not, seller beware! These bastards are really slick cons!

February 22, 2026
Unprompted review
Rated 3 out of 5 stars

Been since December and still not paid…

Received payment on 03/26/26 - gentlemen sounded sincere and they had a bunch of issues that happened, He said he understands that they need to do better even when these things happen. I told him I would update my review for him so hopefully he keeps his word and makes everything right.

Been since December and still not paid a penny, they don't respond except generated responses. "Hi Douglas,

We are very sorry as this is our busiest time of the year and we did have a death within the office a few weeks back that we are still recovering from, which caused some delays. Your phones did seem to have low battery health so you should be receiving a call from our sales team to close your transaction hopefully today or after the new year! I will go ahead and put you in queue for the new customer bonus as well!

Merry Christmas & Happy New Year!

Sincerely,
GoldenStandardBuybacks"

"We are currently awaiting our scheduled transfer, which is expected to clear by Monday, or no later than Tuesday. Once received, your payment will be released immediately."
"Thank you for contacting us!
We are closed today (Monday) following Super Bowl weekend. We’re sorry for the inconvenience, but we’ll be back tomorrow and will respond promptly once we return.
We truly appreciate your patience and support!?

never a call, response, payment, return of MY phones

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

**Completely Do Not Recommend**


**Completely Do Not Recommend**

I sent my phone to Golden Standard Buybacks for an agreed $933 payout. They confirmed receipt of my device but never paid the full amount.

I did not authorized partial payments but they did anyways. I received a small amount and then only received $400 via Zelle, sent from a secondary account listed as **Imperial Homes LLC (Golden Standard Buybacks Secondary Account)** — not directly from their main business account. The remaining $288 has not been paid, and my phone was never returned.

During the delay, I was given multiple excuses:

* “Death within the office”
* “Pending bank issue”
* “Payment already sent”
* “Waiting on bank confirmation”

No proof of any pending payment was ever provided. Communication eventually stopped.

Based on my experience, I completely DO NOT recommend sending your device to this company. Please be cautious!!!!!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Everything went smoothly from start to finish. The item was exactly as described, in excellent condition, and works perfectly. Fast responses, fair price, and very reliable seller. Highly recommend!

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Con artists

Con artists! Wont pay you when they get your phones. Offered me about $525 for two phones. After two months PayPal me $270 and promised the balance later. Two weeks later they wont respond to any communication. TOTAL SCAM OPERATION.
UPDATE**** I filed a police report with their local police department in McAllen Tx. They said send GSBB an email giving them 2 weeks to pay or Im filing charges for theft by deception. Guess what? PayPal me the balance due within a week! Still took a LOT of hassle and time to get paid! Took about 3 months! I still will never deal with this company again!

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

This is a big run around and strange

This is a big run around and strange. They took forever to get back to me. Once they did, they gave me a legitimate reason to reduce the price, which was fine. Now that it's time for payment, I am getting a huge run around and haven't been paid. Their tracking shows they have had my phones almost 2 months now. Other Company's that I have used were very responsive and quick.

February 4, 2026
Unprompted review
Rated 2 out of 5 stars

Seller Beware

First of all it took over a month for them to even look at my phone. Then it took another 2-1/2 weeks to get payment. They also gave me $130 less than they offered me. Saying the screen had scratches. I stated the screen had scratches when I sent the statistics. That being said, even if the screen needed to be replaced they don’t cost $130. They also promised a $10 new customer bonus which I never received. So all I have to say is “seller beware “. I went with them because they offered the highest amount. I would suggest checking out more buyers if you decide to take this route. You know that old saying…..if it sounds too good to be true it usually is!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with my…

I couldn’t be happier with my experience! The transaction was smooth, fast, and stress-free. I was very glad with the offer and truly feel I got top dollar for my phone. Highly recommend this company to anyone looking to sell their device.

January 26, 2026
Unprompted review

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