Golden Standard Buybacks Reviews 99

I was looking up a place to sell my cellphone and came across this company. I didn't want to send my phone through the mail but a lot of reviews were positive enough and then I received multiple emails from them asking me to send it in. They even offered me $20 extra for sending it when they asked and I obliged. The total offer after the $20 extra incentive came out to $797.

Instead what I got was ignored a lot. I emailed, I called, I even texted and still got the run around. Then last week, finally, I got A LOWER OFFER but I was in high hopes that if I took it ($710) then I would have it within 24-48 hours as promised. It has been over a week.

I tried multiple times to get a hold of someone, anyone so I can receive my funds that were agreed upon. I was even ok to take only $710 and they won't even pay me that and now I'm homeless because I couldn't pay my hotel bill on the day this company promised I would have it.

I have went so far as to send a formal text message asking that my funds be released. They have had my property since January 16th and rushed me to send it. On the evening of January 31st, 2016, on Friday, I had received a text message from the manager stating he was taking over my account and would see to it that I get paid today or tomorrow like they keep claiming to shut me up.

Imagine my frustration this morning, February 2nd, 2026 as I text the manager yet again to try to get my payment, only to find out they have now blocked my phone number. I emailed multiple times and called and texted from a new phone but they continue to ignore all communication with me.

They refuse to acknowledge my existence as I simply asked why I am being given the run around and misinformation from multiple employees at the company who keep telling me I'm getting my money. Now they have my property and refuse payment.

I have filed a complaint with the BBB today and will be filing a fraud alert with the FTC.

I had a device I wanted to sell and a friend recommended this company. I checked them out and everything looked great, so I sent in my phone. A few days later I received my payment. Smooth process, great communication, and I’ll definitely recommend them!

Heard about this company and it all worked paid out what hey said highly recommended

SCAM!!! Sent them my phone October 2025 and they haven’t paid me a dime of what I was promised nor have they sent my device back upon request. They continue to say they are backed up and short staffed. Don’t use this company they are liars!!

It has been over three months since Golden Standard Buybacks verified receiving my two i-Phones and despite numerous communications between the two of us; I have not received any payment for my phones. Based on my experience with this company; I would not recommend that anyone consider doing business with Golden Standard Buybacks.

I was paid less than half then their approved amount. I was approved on 10/30/2025 and I was patiently waiting to resolve the issue. I was promised by top management team to get my remaining balance + 5-10% Bonus on 1/23/2026. It was just a false promise. Will NEVER DO BUSINESS WITH THEM.
BE CAUTIOUS. IT IS FRADULANT COMPANY.

I had my son’s old phone just sitting around and decided to sell it. This company offered the best price on the market, so I gave them a try. It did take about three weeks to receive my payout, but I received the full amount as promised. They were upfront about being a little backed up due to the holidays, and their communication throughout the process was good. Overall, everything went smoothly, and I definitely recommend

I heard about this company and I decided to try them out good company they paid me what they said great comunicación

I had a phone laying around decided to sell it found this company and went for it good customer service paid a lil late but paid recommend 100%

I had a phone sitting around and figured I’d see what I could get for it. I’m glad I went with this company—communication was clear and consistent, and they were upfront about being busy during the holidays. In the end, everything worked out smoothly. Would absolutely recommend them.

I had an old phone and needed some extra cash, so I decided to give this company a try. Communication was great from start to finish. They did let me know they were a little backed up due to the holidays, but they kept me informed and, in the end, they came through. Overall, a great experience—highly recommend!

Amazing experience! Payment was right on time, the process was quick and easy, and the customer service was outstanding. Very responsive and helpful throughout. Would definitely work with them again!

Great experience overall! The timing on payment was excellent, communication was smooth, and customer service was top-notch. Everything was handled professionally and efficiently. Highly recommend!

This is a scam. They stole my phone, and never paid me. I sent them my phone over 2 months ago. Once they received it they reduced my offer from $200 to $140. They sent me a video of a scratched phone with a poor battery health, but luckily AI told me to take videos of my phone before I sent it in. I showed them the videos I took, and they apologized and offered me full $200. Then weeks passed without a response. They keep on telling me they’re going to pay me, but never do. I never write reviews, but feel like the online community should know that this business is illegitimate and may steal your phone like they did mine.

There were unforseen issues that came up with the phone. I can say though that when I reached out to the company, they were always very responsive. In the end I am extremely satisfied with the experience. They were very professional and worked through our issues. In my mind, it sometimes says more about the character of a company who works through issues than one where everything goes smoothly.

They have had my iPhone since October 16, 2025. To this point I have received $301 dollars. The agreed upon amount for the trade in was for $701. Have contacted them numerous times via email, text, phone calls, and online chats about the remaining amount that I am owed. I think they must screen the calls because it is very difficult to call the number of the business and to have someone pick up. Was told by different people that I will be paid by a certain date. Those dates have come and gone and I have not been paid. Even if this company offers the most for your trade in, I would recommend taking less from a more reputable company. It has now been over four months and I still have not received the additional payment. Have been told probably ten times that they are waiting on a transfer and then I would be paid. Finally got the rest of the money last week. Crazy experience

Very poor experience however unlike some of the recent reviews I did get paid. Sold a mint iphone 14PM on 12/1 for $480. After hearing nothing for a month I was told they found scratches on the screen and frame and reduced the price by $100. Pretty interesting since the phone always had a cover and case on both but I accepted it as I wanted to get it paid and closed.

Took another several weeks of me threatening them with filing for theft with the local PD and the Texas Attorney General. Many of their responses were along the lines of 'we've been out of the office let me check on that' with no follow up as well as telling me they were short staffed and having unexpected losses in their office.

Eventually they made a partial payment with a promise to pay the balance the next day. When that didn't happen they admitted they were waiting on their next 'scheduled transfer' which I took to mean they didn't have any cash and were waiting for their next infusion. Jacob offered to pay me out of his pocket or I could wait another five days. I told them I wanted it closed immediately, and five days later I got paid.

So not a scam per se, but a poorly run company I wouldn't do business with.

We had a few bumps along the way from the holidays and low staffing but they were able to get me in contact with someone and issue my payment the same day! Very grateful for their help and a great way to sell a phone

I received quotes from Golden Standard Buybacks. Sent 4 phones to them in July of 2025. Still have not received full payment. I have a VERY long chat transcript of multiple excuses and broken promises. Only after reading fellow customer reviews on Trustpilot did I realize that this company was fraudulent and I would never receive my full payment.
***DO NOT USE OR TRUST THIS COMPANY!!!!!***

I sent them my phone over three months ago. They never paid me and have not returned the phone after multiple requests. Thank goodness it's an iPhone and I had it covered. I had to report it stolen. Also filing a complaint with the McAllen, Tx (where they are located) police department. Always an excuse but nothing but a scam.