Gold Presidents Reviews 110

TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

I paid for 3-5 day shipping for non custom jewelry. This company will say the item is shipped. Start a fake shipping label with USPS as soon as they receive your order. I found out through USPS as so... See more

Rated 5 out of 5 stars

I bought 3 custom pendants & they we’re definitely worth the wait! Beautiful jewelry very dazzling! I also bought the cuban link chains & a rope chain & those were also just as beautiful! Customer ser... See more

Rated 5 out of 5 stars

Great product and even BETTER customer service! Excellent communication and follow up/follow through. You’re never in the dark about your purchase and if you have a question or issue they are just a q... See more

Rated 5 out of 5 stars

This was my second purchase. I received so many compliments on my first purchase, a placed a second order as a gift for another family member. The support team was very responsive when I had inquir... See more

Company details

  1. Jewelry Store

Written by the company

At Gold Presidents, we are dedicated to delivering the finest quality designer jewelry and accessories that resonate with your unique style. With our extensive collection of iced chains, pendants, and solid gold statement pieces, we offer an unparalleled selection to fulfill your desire for luxury and elegance. Our commitment to excellence extends beyond our stunning designs. We prioritize craftsmanship, ensuring that each piece is meticulously crafted to perfection. From the finest materials to intricate details, our jewelry exudes a level of artistry that sets us apart. Customer satisfaction is at the heart of everything we do. We strive to create an exceptional shopping experience for you, providing superior customer service and support every step of the way. Our knowledgeable and friendly team is here to assist you in finding the perfect piece, answering any questions you may have, and ensuring your utmost satisfaction. At Gold Presidents, we understand the significance of trust and reliability. That's why we are proud to be a company that goes above and beyond to earn your trust. We are transparent in our business practices, providing accurate product descriptions and high-resolution images to showcase the quality and beauty of our jewelry. We believe that your experience with Gold Presidents should be nothing short of extraordinary. We invite you to explore our collection, discover the perfect pieces that reflect your individuality, and join our community of satisfied customers who have experienced the elegance and excellence that define Gold Presidents. Join us today and let us help you make a statement with jewelry that captures the essence of your style and leaves a lasting impression.


Contact info

3.3

Average

TrustScore 3.5 out of 5

110 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awesome Customer Service

Ana, is awesome! I had a little discoloration on my necklace, she walked me through everything I needed to ensure that the lifetime warranty would take effect. Very thorough. I would definitely purchase from the again.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have been wearing their chain for over a year now. It’s my favorite chain to wear. I broke it last week and they honor the warranty and made quick & easy for a replacement. Great customer service, especially Tinne. Thank you!

June 15, 2023
Unprompted review
Rated 1 out of 5 stars

TERRIBLE! DON’T DO IT!

ordered two necklaces on April 29. On May 26, I received an email that USPS was awaiting item. On June 8, I email stating that I would like a full refund for the items I purchase since there was no movement. A customer representative, John reached out to me. He stated, Hi TheAndrea, Thank you for reaching out to us! We're sorry to hear that, I just looked at the tracking number and there is no movement. I will get this to the right person to look into it and let you know what I find out." On June 10, John stated,"if this will take a week longer, we can compensate" I emailed back on June 10, stating shipping shouldn’t take that long.

John ignored my email and I sent a follow up email on June 15, because there was still no movement. On June 15 John stated, "Hi TheAndrea, Sometimes, there are delays in the production due to the volume of customs that needed to be produced. On the tracking sheet, yours are done already and they are still looking for your items. We believe that these are done already. I am now asking what we can offer for the inconvenience. Rest assured you will have your items." On June 15, I requested a full refund again. John ignored that too.

After 23 days of no movement on the items. On June 18, John emailed me with a tracking number, "Hi TheAndrea, The item is now in transit.” After I requested for a refund TWICE because at this point, i don’t want it. He did not want to refund me. Report to the BBB.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been with this company for maybe 5…

I’ve been with this company for maybe 5 years I’ve had my family buy from them & they love it. Communication is amazing. They always give me great service & great products! I have a necklace with my initials, an anklet & a bracelet from them for years. My sister has the exact necklace with her initials & the same ankle & bracket from them also. Love love love you guys & if my jewelry happens to break or turn I always get my exchange. Thank you

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

You guys are awesome

You guys are awesome. I love everything about my chain. I lost my son Nov 9 2022 he was 16 and it’s been so hard not having him around but now I can carry my baby with me everyday, every where I go. The chain is so beautiful. The picture came out so clear. I just want to thank you so much. U guys are a blessing for people like me who only have pictures and memories.

May 18, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 3 pieces

I ordered 3 pc. On May 1rst just past 4a.m. My funds were collected and just before delivering I was labeled a fraud by this co. My funds were returned to me . I was totally crushed and totally humiliated. I am currently living with breast cancer, kidney disease and osteoarthritis in both knees.!! I am probably celebrating my last birthday on May 23rd.next week and that was a present for myself from myself. If my funds went through then without a problem, then why did you reject me and call me fraudulent. ,this is so cruel and unfair to treat a first time customer, like a common criminal. It’s mighty funny how your still sending me text alerts and emails. Bottom line: MY MONEY WAS GOOD.!!!
I originally ordered: a ring, bracelet,and a gold necklace and spent $300 + .thanks for ruining my 59th
Birthday ( May 23rd )

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Gold President is lit

Gold President is lit. All items are in good quality, I will surely buy again in the future, customer service is as good as there products as well.

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

Highly Recommended!

The pendant and chain are nice; they are beautifully made. The customer service is always great! They have the best collection of jewelry <3

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

True fabulous shiny pieces!

True fabulous shiny pieces! Worth-flaunting and eye-catching!!! ✨ Get yours now and you'll not regret it. Customer service is also amazing. Easy transaction!

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

The products are topnotch

The products are topnotch! They have all the items that you need. Very versatile! Staff are very accommodating, genuine and kind. I'm in love with all the items I've received and will surely recommend this to everyone. You can never go wrong with this company. That's a promise.

May 10, 2023
Unprompted review

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