Golfstream Limited Reviews 70

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent performance, especially the trolleys which are described as a dream to use. The service is frequently highlighted as exceptional, with many people appreciating the prompt and helpful responses from staff, making interactions pleasant and productive. The delivery service is also a strong point, with many consumers reporting quick and timely arrivals of their orders, even to remote locations. However, some customers also noted that certain products required significant effort to assemble or maneuver, and in a few instances, an accessory was missing from an order.

What people talk about most

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the products as... See more

Quality

Reviewers consistently express satisfaction with the quality of products. Customers highlight that items like... See more

Service

People report positive experiences with service. Customers consistently praise the prompt replies and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the prompt and swift... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the prompt delivery of products,... See more

Based on these reviews

Rated 5 out of 5 stars

My GX3 trolley developed a minor issue and required a new switch. I contacted Golfstream who we more than happy to assist with this. Not only was the new switch sent out very quickly it was also sent... See more

Company replied

Rated 5 out of 5 stars

I have had the basic model for about 6 months now, it is better than my previous motocaddy s1. I had 2 small issues, requiring spare parts, these were delivered free of charge within a few days... See more

Company replied

Rated 5 out of 5 stars

Living half an hour from their office and deciding it was time to replace my old trolley a visit to Golfstream in Ramsgate was in order. As previously the staff here are more than helpful and very pro... See more

Company replied

Rated 5 out of 5 stars

I bought a Caddy Cell battery from an online golf reseller to replace my defunct original PowaKaddy battery. I had a problem trying to fit it into my PowaKaddy C2 trolley, so decided to contact Gol... See more

Company replied


Company details

  1. Golf Cart Dealer

Written by the company

Golfstream was established in 2008 by two ex-PowaKaddy men and a team of experienced designers and engineers. Their trolleys are the easiest to fold, brilliantly designed and most affordable real alternative in the market today. The company also owns CaddyCell, the most prolific after market lithium battery range in the UK and Ireland. Often described as "Golf's best kept secret" Golfstream go from strength to strength, and their new GX range it turning heads in clubs all over the northern hemisphere.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

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Rated 5 out of 5 stars

If Dyson made a golf trolley, it would look like this.

I ordered a refurbished Golfstream Vision electric golf trolley. It arrived 2 days after being ordered in good working condition. The trolley is very well engineered and easy to fold with one click and store in the boot. The wheels can be set to freewheel to get you home if you forget to charge the battery and it runs out while on the course. The info panel is simple and of the Kindle type which can be read easily in bright unlight. Great, well designed product.

November 29, 2023
Unprompted review
Golfstream Limited logo

Reply from Golfstream Limited

Now that's a review to be proud of, thank you SO much!

Rated 1 out of 5 stars

Faulty

Purchased first Golfstream, after contacting them directly for information before purchase.

They were quick to respond so went ahead and purchased it.

I found the lack of bad reviews concerning, simply because not every product is perfect and the web is a huge research tool - YouTube, golf forums etc had very very few reviews but they were all good.

It arrived in a battered box and a couple of cosmetic defects but nothing major.

With this one, screen didn’t work properly which became apparent on its first outing.

A return was arranged, (trolley only) with the battery remaining, which was fine as you knew the battery was good.

I was sent a new one out. This one cut out halfway through the round, with a full charge, and wouldn’t come back to life. Had to push it in.

The “selling points” such as the visible display in sunlight, or the trolley design are rendered obsolete given the size of the thing when folded and the lack of any display functions that would require you to look at the screen.

When the issues were raised with them they didn’t actually seem surprised so I have always surmised they are pretty poor quality and subsequently have issues with cheap components - which are easily changed given the simplistic design.

2 trollies. 2 faults.

A waste of 4 weeks.

June 13, 2023
Unprompted review
Golfstream Limited logo

Reply from Golfstream Limited

Hi, sorry you were so disapointed and sorry that you haven't left your name. As you will now witness, we now have a bad review, but wonder if it is a competitor who is less happy?

Rated 5 out of 5 stars

Trolly FW3 motor

Great service, I had ordered a motor for my Powakaddy and got it within a few days  also great service on the telephone lovely staff, very helpful 

May 14, 2023
Unprompted review
Golfstream Limited logo

Reply from Golfstream Limited

Thank you for the 5-Star review, really appreciated

Rated 2 out of 5 stars

GolfStream Vision Electric Trolley

Bought a new Golf stream trolley in 2020. intermittent problem started in 2022, trolley would stop working, and i had to push it for the remainder of the round. Had the controller replaced, this sorted the issue for a few weeks, problem re-occured, contacted the company, and was told to replace the motor, as this was the likely cause.
Very disappointing, will never buy another Golf stream.
Buy what you can trust, Powakaddy or Motocaddy.

May 15, 2023
Unprompted review
Golfstream Limited logo

Reply from Golfstream Limited

So sorry that we didn't hit the mark with you. We normally get 5-Star reviews, so please do look at us again and allow us to look after you.

Rated 5 out of 5 stars

Superb trolley and fantastic customer service

Superb service.from Golfstream. I bought a Vision Trolley from a dealer who has since gone bust. After nearly 2 years the battery stopped taking a charge. I spoke to Lin at golf stream and explained the problem. Once we had checked the battery age she immediately arranged for the battery and charger to be collected the next day. 2 days after it was delivered I got a note saying the battery was repaired and on it's way back but I should only use the charger originally supplied not the one I returned. When it came back I phoned Lin again and explained that the charger I sent was the one supplied (dealer error) She then said she would send a new charger out free of charge.

The vision is a fantastic trolly and Golfstream's service exemplary. Buy with confidence

October 28, 2022
Unprompted review
Golfstream Limited logo

Reply from Golfstream Limited

What an amazingly generous review, thank you so much, genuinly appreciated.

Rated 5 out of 5 stars

Loved the Vision trolley and ended up…

Loved the Vision trolley and ended up an issue with it where it would not power up.
I contacted them via email and within minutes got a reply with somethings to try, which worked for a short period before the issue reoccurred.
Again I emailed before heading out to play, yep happened at the course ! By the third hole I had had reply.
They arranged for the trolley to be collected, a Tuesday, and returned all within 3 days.
Brilliant service
Thank you

November 21, 2021
Unprompted review
Golfstream Limited logo

Reply from Golfstream Limited

Thank you for the 5-Star review, so sorry that you had to witness our excellent customer care!

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