GoodFoodDelivered Reviews 

2,417
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall. People experienced severe delays with their orders and faced prolonged waiting times without receiving proper updates or tracking information. Customers expressed deep frustration because customer service representatives were completely unhelpful and failed to resolve missing parcel issues. Additionally, reviewers noted that products frequently arrived damaged, leaked into boxes, or did not match the weights and descriptions advertised online. Though some experienced poor quality, some reviewers were happy with the delicious selection of sweet snacks and dried fruits. A few consumers also mentioned that when things went smoothly, the delivery drivers were very friendly and helpful.

What people talk about most

Product

Reviewers express mixed feelings regarding the products, with some consumers praising the tasty snacks,... See more

Order

Users describe negative interactions with order processes, expressing deep frustration over prolonged... See more

Delivery service

People report negative experiences with delivery service, highlighting severe delays and parcels that fail to... See more

Response time

Reviewers highlight deep frustration regarding response time, noting that consumer emails and queries are... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as non-existent and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Opened day after delivery. Roasted peanuts were foul and rancid. Everything else was fine so far. Do I return package or get refund or replacement.

Rated 2 out of 5 stars

The actual products did not reach the quality expected - the flavors were not as expected - the only one I enjoyed was the apple

Rated 1 out of 5 stars

Didn’t receive first order at all. After much arguing towing and frowning second order sent using same hopeless delivery company Yodel. STILL waiting on my delivery. Glad I didn’t hold my breath. Disg... See more

Rated 1 out of 5 stars

Healthy my bottom!!! Fruit is too sweet - in fact I noted that the papaya spears contain 80g of sugar per 100g same with the kiwi and strawberries - the figs were like hard butt plugs and the barmix c... See more


Company details

  1. Health Food Store

Written by the company

UK's leading online retailer of Nuts, Dried Fruits, Olives & Other Healthy Snacks. All orders are picked & dispatched from our warehouse in London, UK - Delivered By Couriers.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(2,417)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Comfort food

Comfort food, all the nuts are delicious, I could eat cashews all day!!! Apple, mango delicious but I found the Kiwi (one of my favourite fruits) a bit flavourless and made my jaw ache with all the chewing 🤣 but will be ordering more cashews
Thank you!

October 6, 2023
Rated 1 out of 5 stars

Nope

1st time ordering and very disappointed, tracking didn't work, only part of the order came, the part that has come doesn't look great, still waiting for the refund for the missing item, it has been 6 days and the site says refund in 2 days (probably going to have to get the bank involved) definitely don't recommend

Update it has been almost 3 months and I still haven't had my refund, the bank is still looking into it but I am not hopeful for getting my money back. I wish I could give 0 stars

October 13, 2023
Rated 5 out of 5 stars

Love fruit and nuts

Love fruit and nuts , much more healthy then snacking on crisp and sweets , am a elderly lady with a sweet tooth, the delivery was very fast ,I don't drive so very convenient to have delivery service, I loved the fact that you have meny different varieties of nuts and fruit to choose from with different flavours that you can not purchase from a supermarket, happy customer thankyou

October 5, 2023
Rated 3 out of 5 stars

The salted mixed nuts were neither…

The salted mixed nuts were neither fresh or salty. They had three sticky labels on the packet which seems strange. The other nuts (various) were fine especially the honey coated cashews which are delicious.
So something that should have been 5* let down by a 0* item.

October 4, 2023
Rated 1 out of 5 stars

Beware of fraud

I placed a single order and this company has turned this in to a subscription without my knowledge. Do not order from them!

October 10, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look