I bought some tablets from this company a few years ago. I don't think they were very effective and so I didn't buy any more. However, the company still keeps contacting me by phone, despite me ask... See more
Company replied
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See what reviewers are saying
I have been buying my vitamins and supplements from the Good Vitamin Co for more than 15 years, they have given me excellent service by supplying my order in a few days, rather than weeks. Yes I could... See more
Company replied
Service speedy. No comlaints there. My error is assuming they suplied thir own vits...but they're sellers of different brands. Prices are cheaper...that is good. But I didn't like tablet size and b... See more
Company replied
Been here many times over many years. Very easy to find advice and/or regular purchases. Products good at good prices and delivery prompt. Not much else I can say other than that I’ll continue to buy... See more
Company replied
Company details
Written by the company
The Good Vitamin Company is all about helping you enjoy a good life. So call us now to discuss your health, we have experienced advisors ready to help you. With over 31 years of experience, we were the first UK Company to supply consumers with vitamins and supplements direct from the manufacturers. We are only able to continue providing such an extensive range of high-quality supplements at unbelievably low prices by eliminating the middleman and always manufacturing close to our distribution areas.
Contact info
100, MK9 1FH, Milton Keynes, United Kingdom
- 0800 634 9985
- care@goodvitaminscompany.co.uk
- goodvitamincompany.co.uk
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Following my earlier review and after…
Following my earlier review and after careful consideration i have decided to give TGVC another chance to show that they have improved their customer relations. This however can not take place until i require another order which will not be for a couple of months.
May 13, 2022
Unprompted review
Reply from The Good Vitamin Company
Greetings Mr. Robert Davis,
Thank you for giving us another chance to serve you better. We are thankful to you that you have changed the review and we promise we will keep your trust, we request you to kindly contact us the next time you place an order so that we can help you with better discounts and better prices.
Kind Regards,
The Good Vitamin Company team.
I have always dealt with Good Vitamin company!
I have dealt with Good Vitamin company for many years and rely on them for my daily supplements, the ordering processs and the despatch is easy to arrange and arrives on time.
May 8, 2022
Reply from The Good Vitamin Company
Dear Mr. Anthony Dell,
We are glad to hear that your order was delivered on time and that they were in perfect condition. Thank you for giving us the opportunity to serve you. We appreciate your business and support. We promise to continue to work hard to earn and keep your trust.
Kind Regards,
The Good Vitamin Company team
Reply from The Good Vitamin Company
Dear Winifred Young,
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. We strive to provide quality products and excellent service. We look forward to serving you again.
Kind Regards,
The Good Vitamin Company team
Very good sevice
Very good sevice, my order arrived promptly, was well packaged and was as ordered.
May 4, 2022
Reply from The Good Vitamin Company
Dear Elizabeth Woods,
We are glad to hear that your order was delivered on time and that they were in perfect condition. Thank you for giving us the opportunity to serve you. We appreciate your business and support. We promise to continue to work hard to earn and keep your trust.
Kind Regards,
The Good Vitamin Company team
As a long standing customer I was very…
As a long standing customer I was very disappointed with my latest order. The order form had a discount code which I placed in the box. A message came up saying it had accepted the code but when I placed the order the code was nor there. The next morning I phoned TGVC and was told I had put the code in the wrong box and could not claim my discount.i said there was only box on the order form but I was told nothing could be done.i stated that I would not be using TGVC again but the operator did not seem interested.
April 24, 2022
Reply from The Good Vitamin Company
Dear Robert Davis,
We apologize for the inconvenience caused to you from our end. There was some problem with the website because of which the offer code was not applicable online due to which the discount was not used. Request you to kindly call us the next time and confirm if you face any kind of website error or any problem so that we can guide you. Also we have refunded the difference amount of £2.85 in your account. Once again we regret the inconvenience caused to you.
Kind Regards,
The Good Vitamin Company team
The vitamins I order are a fair price…
The vitamins I order are a fair price compared to other outlets and were delivered within a few days of order.
April 8, 2022
Reply from The Good Vitamin Company
Dear Barry Masters,
We are glad to hear that your order was delivered on time and that they were in perfect condition. Thank you for giving us the opportunity to serve you. We appreciate your business and support. We promise to continue to work hard to earn and keep your trust.
Kind Regards,
The Good Vitamin Company team
Excellent service
Excellent service. Prompt delivery.good value for money.will definitely order again.
March 29, 2022
Reply from The Good Vitamin Company
Dear Diane Samson,
We are glad to hear that your order was delivered on time and that they were in perfect condition. Thank you for giving us the opportunity to serve you. We appreciate your business and support. We promise to continue to work hard to earn and keep your trust.
Kind Regards,
The Good Vitamin Company team
Please make all packaging recyclable !
It’s about time you made all the packaging recyclable !
The tablet strips combine aluminium and plastic , meaning they can’t be recycled. Most firms now use all aluminium.
Come on , get with it .
March 6, 2022
Reply from The Good Vitamin Company
Dear Ivan Tatum,
Thank you for taking the time to review us.
Firstly we would like to thank you for bringing this to our notice and will definitely look into it and see how we can amend the changes for our customers we request you to please keep sharing your valuable feedback to help us improve and deliver what our customers are looking for.
Kind Regards,
The Good Vitamin Company team
Reply from The Good Vitamin Company
Dear Daniela D,
Thank you for taking the time to review us. We promise we will continue to work hard to earn and keep your trust. We wish you and your family the best of health!!!
Kind Regards,
The Good Vitamin Company team
Reply from The Good Vitamin Company
Dear Damani,
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. We strive to provide quality products and excellent service. We look forward to serving you again.
Kind Regards,
The Good Vitamin Company team
excellent service and products.
The service is excellent, very quick and hassle free. I have used these
vitamins for a number of years and never had any problem.Very good value for
money.
February 28, 2022
Reply from The Good Vitamin Company
Dear Mrs. Pauline Hill,
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. We strive to provide quality products and excellent service. We look forward to serving you again.
Kind Regards,
The Good Vitamin Company team.
Reply from The Good Vitamin Company
Dear Mrs. Christine Lillie,
Thank you for taking the time to review us. We promise we will continue to work hard to earn and keep your trust. We wish you and your family the best of health!!!
Kind Regards,
The Good Vitamin Company team
Good efficient service as always
February 20, 2022
Reply from The Good Vitamin Company
Dear Mrs Sheila Merriman,
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. We strive to provide quality products and excellent service. We look forward to serving you again.
Kind Regards,
The Good Vitamin Company team
Purchase feedback
Efficient service at time of purchase, goods received within timescale, well packaged + with long use by date. Many thanks.
February 17, 2022
Reply from The Good Vitamin Company
Dear Melvyn Magee,
We are glad to hear that your order was delivered on time and that they were in perfect condition. Thank you for giving us the opportunity to serve you. We appreciate your business and support. We promise to continue to work hard to earn and keep your trust.
Kind Regards,
The Good Vitamin Company
PLEASE STOP PHONING ME
Overall, I am happy with the products I have bought from the Good Vitamin Company and the speed of delivery, although when I do actually receive the Confirmation/Receipt Email, there is a line that reads, "Once your package ships we will send an email with a link to track your order" - I have never once received this email. However, despite the above, I do have a couple of issues regarding the Good Vitamin Company, which are detailed below:
Firstly, I (& my brother, at a different address and phone number) have used Good Vitamin Company to supply us with Regina Royal Jelly products for well over 10 years. We both know where the Good Vitamin Company website is and we know how to find Regina products on the website. We have both asked - no, we have told them - every time they phone us with whatever special offer/voucher they have invented, to never ever phone us again, because we will never ever respond favourably to unsolicited sales people calls over the phone. I have checked every link, via my account with Good Vitamin Company for a Tick/Cross I can remove from a box for sales contact, but no such preference exists. PLEASE, please, please - how many time do I have to ask/tell you DO NOT CALL???
Secondly, imagine if you will, the next lines in the poem, "Two little dickie birds sitting on a wall…" - I'm Paul, so I'll give you one guess as to my brother's name. We both have the same initial and it took years to get the various sales phone callers to accept that we were different people, living at different addresses. I have often received email receipts for purchases my brother has made and he has often received receipts for my purchases, which we have to forward on to each other. This happens less often these days, but we both still receive phonecalls meant for the other, despite our mutual insistence that you DO NOT CALL either of us, at all.
Edit - 16th November 2022:
I wrote the above review on the 14th February 2022 and despite assurances made in Good Vitamin Company's response below that we would not be contacted by phone again ("We have updated your and your brother’s account with your contact preferences “Do Not Call” and going forward no phone calls will be made to either one of you.") I received a phone call last week asking to speak to my brother, Peter. First of all, I told the caller that I recognised he must be from the Good Vitamin Company, because no other company makes this mistake so regularly, but the caller insisted that I must be wrong, because my phone number was the phone number he had for my brother. He also informed me that according to his records, 'we have the same account'. I can assure you we don't, or at least, we shouldn't!
This morning, I received another phone call from "Stephen" asking if I am still taking my vitamins regularly. I simply hung up!
Can I assure you, regarding my brother, Peter & I:
We have different names!
We have different addresses!
We have different email addresses!
We have different phone numbers!
We SHOULD have different accounts, which SHOULD have "Do Not Call" in our Good Vitamin Company account contact preferences.
Honestly, how difficult is it to keep to your promises!?
February 14, 2022
Reply from The Good Vitamin Company
Dear Mr P. Hopkins,
Thank you for letting us know that you are pleased with our product and service, your satisfaction is our number one priority. However, we are sorry to hear about the unwanted phone calls. It was never our intention to intrude on your or your brother’s privacy and we are truly sorry for any inconvenience caused. We appreciate you bringing this issue to our attention. We have updated your and your brother’s account with your contact preferences “Do Not Call” and going forward no phone calls will be made to either one of you.
Regarding the email tracking confirmation link we are looking into this issue and hope to get it resolved soon.
Once again, please accept our sincerest apologies, we value your relationship with the Good Vitamin Company and promise to continue to work hard to earn and keep your trust.
Kind regards,
The Good Vitamin Company Team.
No email confirmation of order
February 11, 2022
Reply from The Good Vitamin Company
Dear John Beeching,
We are sorry to hear that you did not receive the email confirmation mail, however we had sent a mail from care@goodvitamincompany.co.uk to you on 18th of Jan with the tracking details. We apologize for the inconvenience caused to you from our end. We take this as a valuable feedback and we will work on it. We wish you and your family the best of health!!!
Kind Regards,
The Good Vitamin Company team
Simple and quick
February 10, 2022
Reply from The Good Vitamin Company
Dear Danielle Moon,
Thank you for taking the time to review us. We promise we will continue to work hard to earn and keep your trust. We wish you and your family the best of health!!!
Kind Regards,
The Good Vitamin Company team
prompt delivery easy to order what i…
prompt delivery easy to order what i wanted no problems
February 9, 2022
Reply from The Good Vitamin Company
Dear Mr Victor Asbury,
We are glad to hear that your order was delivered on time and that they were in perfect condition. Thank you for giving us the opportunity to serve you. We appreciate your business and support. We promise to continue to work hard to earn and keep your trust.
Kind Regards,
The Good Vitamin Company
Delivered promptly and competitive price
February 1, 2022
Reply from The Good Vitamin Company
Dear JANET POWELL,
We are glad to hear that your order was delivered on time and that they were in perfect condition. Thank you for giving us the opportunity to serve you. We appreciate your business and support. We promise to continue to work hard to earn and keep your trust.
Kind Regards,
The Good Vitamin Company
Great service from The Vitamin Company
Great service from The Vitamin Company, reasonable prices and free shipping! Thank you
February 1, 2022
Reply from The Good Vitamin Company
Dear Anne Loeber,
Thank you for giving us the opportunity to serve you. We appreciate your valuable feedback about our website as this helps us to keep improving as a company. As a company we always strive to provide the best experience for our customers. We promise to continue to work hard to earn and keep your trust.
Kind Regards,
The Good Vitamin Company
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