Gophr Reviews 1,574

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours of ordering. Many people highlight the helpfulness and positive attitude of the staff, especially the delivery drivers, who go above and beyond to assist with heavy items and difficult delivery locations. The overall service is frequently described as excellent, with consumers appreciating the smooth process and good communication. However, some people were dissatisfied with customer service, describing it as slow, unhelpful, and rigid in its policies, particularly when issues like damaged parcels or missed deliveries arose. A few other people also felt that the company lacked empathy and support when problems occurred, leading to frustration and a lack of resolution.

What people talk about most

Delivery service

Customers had positive experiences with delivery services, frequently praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the drivers for being friendly,... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and helpfulness of... See more

Order

Clients share positive opinions on order. Many customers praise the speed of delivery, with some items... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery at a reasonable price. Used Gophr a few times now via Wickes for various materials. Gophr will deliver your items same day for £10, which is great value as next day delivery is... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied


Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Gophr driver reported to the police

I am having to report the driver Mohamed Mansour to the police. He insisted I sign before handing over the items, and when I asked to sign after he actually delivered, he left the delivery on the street FAR FROM MY HOME. He then REFUSED to allow me access to my property while I tried to carry everything myself.

This felt intimidating and unprofessional.

It’s also unreasonable that I’m required to create an account just to contact the company about an issue—especially when I didn’t choose to use their service.

After this experience, I would not feel comfortable ordering from a company that uses Gophr.

March 26, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Justine,

We're sorry to read this. Being left on the street with your items and feeling unable to access your own home is completely unacceptable - this should never have happened. We've raised this with our fleet team and have been in touch directly to speak with you.

Gophr Team

Rated 5 out of 5 stars

Tracking was great

Tracking was great. My delivery guy was so nice. First time having something delivered by this company. One of the best I have had.

March 19, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Cat,

Great first impression to leave — see you next time!

Gophr Team

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant…

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes .
Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , which most would refrain from .
Polite manner and engaging in positive conversation is a rare quality these days , but Jordan possesses all these . What a lovely guy , an asset to anybody who employs him I’m sure .

Neal R

March 19, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

What a lovely thing to say about Jordan. Thank you Neal.

Gophr Team

Rated 5 out of 5 stars

Thomasz was on time and came to my back…

Thomasz was on time and came to my back gate where I wanted the pavers and compost to be delivered.
Thank you Thomasz

March 16, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi June,

Glad Thomasz got everything exactly where you needed it. Thank you.

Gophr Team

Rated 5 out of 5 stars

Great courier

Great courier, super friendly and professional!

March 13, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Lianna,

Friendly and professional — just how we like it. Cheers!

Gophr Team

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service. Ordered and was here within the hour. Good communication and very pleasant guy. Thank you. Highly recommend

March 16, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Karen,

Within the hour — that's what we're here for. Thanks for the recommendation!

Gophr Team

Rated 5 out of 5 stars

The order arrived in a timely manner…

The order arrived in a timely manner and there was no damage on the items, Ulisses made the job easy for me!

March 14, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Ulisses made it easy for you. Cheers for this.

Gophr Team

Rated 1 out of 5 stars

Non delivery

Tried using Had delivery by 19-45 awaiting for an urgent project email me at 19-43 not coming we will deliver between 8-4pm next day

Had to stop the job and rearrange

Unacceptable and wouldnt recommend using by anyone

March 13, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

We're sorry to hear this. Please get in touch with us at ops@gophr.com and we'll look into it straight away.

Gophr Team

Rated 5 out of 5 stars

Brilliant service from Abdul

Brilliant service from Abdul. Delivered to doorstep. Great customer service overall.

Brilliant service from Wickes. Delivered with in 3hrs.

March 12, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Abdul looked after you well. Thank you.

Gophr Team

Rated 5 out of 5 stars

GREAT JOB, not enough time for me to go…

GREAT JOB,not enough time for me to go so ordered the parts online and delivered in no time, GREAT communication and service. Thanks.

March 8, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Lee,

Got it to you when you needed it - that's what we're here for. Thanks for this.

Gophr Team

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