Gophr Reviews 1,574

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours of ordering. Many people highlight the helpfulness and positive attitude of the staff, especially the delivery drivers, who go above and beyond to assist with heavy items and difficult delivery locations. The overall service is frequently described as excellent, with consumers appreciating the smooth process and good communication. However, some people were dissatisfied with customer service, describing it as slow, unhelpful, and rigid in its policies, particularly when issues like damaged parcels or missed deliveries arose. A few other people also felt that the company lacked empathy and support when problems occurred, leading to frustration and a lack of resolution.

What people talk about most

Delivery service

Customers had positive experiences with delivery services, frequently praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the drivers for being friendly,... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and helpfulness of... See more

Order

Clients share positive opinions on order. Many customers praise the speed of delivery, with some items... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery at a reasonable price. Used Gophr a few times now via Wickes for various materials. Gophr will deliver your items same day for £10, which is great value as next day delivery is... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied


Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Mr Henry Emefo - Great service oriented Person - True customer delight

I had a great experience with this delivery driver from Wicks, Mr Henry Emefo. He was extremely kind, patient, and went out of his way to help an elderly person bring several heavy items safely into the house. Instead of just dropping the delivery at the door,he kindly helped carry everything inside and made sure it was placed in a safe spot. His thoughtfulness and willingness to help really made a difference. Excellent service and a genuinely caring person.

March 6, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Pronoy,

Helping get heavy items inside safely and making sure everything was placed properly - that's the kind of service we want to deliver. Thanks for sharing this.

Gophr Team

Rated 5 out of 5 stars

Very happy with delivery

Very happy with delivery, delivery on time within a3 hour drop to my door, was about an hour, very impressed, even offered to put some inside the door for me as heavy items, delivered with care , would happily use again, thank you.

March 4, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Clare,

Thanks for this - see you next time.

Gophr Team

Rated 5 out of 5 stars

I have no transport today

I have no transport today. Needed to get something delivred urgent. Courier collected from store and delivred to door within thirty minuites. The driver was a very courtious nice guy top marks Eldho.

March 3, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Glyn,

30 minutes when you needed it urgently - that's what we're here for. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Couldn't have asked for better

March 2, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi,

Thanks for the review.

Gophr Team

Rated 5 out of 5 stars

Great delivery

Great delivery, driver was fast and friendly, 5 stars 👍🏻

March 1, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Manoj,

Good to hear - thank you.

Gophr Team

Rated 5 out of 5 stars

Great delivery

First time I've used wickes rapid delivery service and it was great. The courier was polite and very helpful,he contacted me with updates as to when he would arrive and was very prompt in the delivery. Will certainly use this again thankyou

February 26, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Brenda,

Good to hear - see you next time.

Gophr Team

Rated 2 out of 5 stars

No response or easy way to contact for help.

Signed up with gophr in maybe 2024 having completed all my application successfully and then asked to pay £25 for my dbs which was successful only to have countless emails ignored and zero responses to help to get me started on the app.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

The service was first class

The service was first class, I would definitely use Wickes delivery again. Ordered wood in store around 12 noon and delivery was before 2pm. I was kept up to date and the driver was very friendly and helpful!

February 24, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi David,

Ordered at noon, delivered before 2pm - that's what we're here for. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Really surprised by such a good experience

Really happy with the prompt arrival of the courier (Marcos) He was so friendly and helpful. I wasn't expecting to get such good service outside of central London. Very good value for money too.

February 20, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Stephanie,

Glad Marcos looked after you and the service worked well outside central London. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Fantastic delivery came super quick…

Fantastic delivery came super quick driver/delivery gentleman was super polite and helpful in lifting the item into the house. Great service.

February 19, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Storm,

Thanks for this.

Gophr Team

Rated 5 out of 5 stars

First time using Wickes Rapid Delivery

First time using Wickes Rapid Delivery which is locally completed by Gophr. The courier - Craig - was excellent. The goods arrived well within the timeframe and he was friendly, professional and courteous. Based on this experience, I would definitely use again. 5/5

February 17, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Neil,

Glad Craig looked after you and got it to you quickly. See you next time.

Gophr Team

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