Gorailtravel Reviews 78

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making the planning process pleasant and productive. Many people highlight the excellent customer service, noting the personalized and understanding approach they received. The service provided is frequently described as outstanding, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth handling of their holiday arrangements.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, knowledge, and... See more

Holidays

People report positive experiences with holidays, expressing excitement for their upcoming trips and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the responsiveness,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently highlight the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Swiss rail trip was canceled by a different company but we already had plane tickets and pre and post reservations. I found GoRailTravel and they were able to put together a wonderful trip itinera... See more

Rated 5 out of 5 stars

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mo... See more

Rated 5 out of 5 stars

Adam was very helpful in planning our trip. He listened to what we wanted, provided an initial itinerary, and then followed up with us to tweak it. He was very responsive and timely in his communicati... See more

Rated 5 out of 5 stars

I found GRT by chance while trying to plan my vacation by myself. Having never been in Ireland or Europe there were so many things to consider. Luckily, I connected with Adam and my 21 day vacation is... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

78 reviews

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Rated 5 out of 5 stars

Birthday trip

This trip was for my wife’s birthday. I spoke with Adam about the places we would like to go and he sent us a well planned tour including those destinations with a good balance of excursions and free time for us to explore on our own. All of our tickets were provided to me via email and it was all seamless from moving between cities to the planned excursions. Thanks Adam for helping make this a fantastic and memorable birthday trip.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Touring Scotland in September with Gorailtours

My sister and I have been planning to tour Scotland together. We were looking for ways to plan take this trip using mostly trains for transportation between cities. When I found this site I was so excited! Adam has been so helpful setting up an itinerary. He responded quickly and provided us with all the information we needed to get going. He listened to our requests and has made accommodations for places and times we hoped to visit. Adam is friendly and easy to communicate with. I appreciate the fact that he has lived in some of the cities we will visit and has local knowledge to help with our itinerary. We are looking forward to this wonderful journey!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

We have just finalized our itinerary…

We have just finalized our itinerary with Peter and he has been very helpful. And Adam stepped in too when Peter was unavailable. We appreciate all the recommendations of what to see and in customizing the trip for the sites we wanted to see. Thanks to the Peter and the team, and we are looking forward to our trip.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Adam is a fabulous trip planner

Adam was very helpful in planning our trip. He listened to what we wanted, provided an initial itinerary, and then followed up with us to tweak it. He was very responsive and timely in his communications. His enthusiasm for Ireland and special places to visit makes planning even more fun.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Peter has done a great job setting up…

Peter has done a great job setting up our trip to Ireland. He has been quick to respond to email and text messages and did a nice job customizing to our needs. We haven't taken our trip yet, but we expect it will be as wonderful as the reviews suggest.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

My first deal with GoRailTour

My first deal with GoRailTour, during the process of planning our five people group of Scotland rail trip, Peter has proved us his professional abilities with prompt response, clearly organized thinking, honest and no pressure communication to plan out our itineraries as per our dream trip request, although pricing is on the higher side, we will just have to wait to complete the trip before final comment.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

We are planning a group trip to…

We are planning a group trip to Scotland and Adam has been phenomenal. Working out information, itineraries and details for such a large group has been streamlined, friendly and fantastic! We can't wait for the next stage!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

GoRailTours - ADAM is your man!

Adam was my advisor from GoRailTours, and he was fabulous. I started somewhat broad with my ask for a 6 day trip around Scotland. He quickly sent me the itinerary and asked for a follow up call. I asked again for another itinerary after reviewing all the various samples off the website. When we got on our initial call we planned something even different. He listened to me about doing to many day tours vs either small guided or self tours. He built another itinerary that i probably will go with. When we had our 2nd call to finalize, i made a few more tweaks and plan to confirm which one before the weekend. I appreciated his patience and his guidance on what would be a must see vs not to have an enjoyable vacation vs a crammed packed one. If you enjoy working with an efficient, knowledgeable, patient person who will work tirelessly for you, then Adam is who you should ask for! Can't wait to do this amazing Scotland tour with my daughter that Adam helped create, memories will be made!
Stephanie Pearland TX USA

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Peter is the best !!

Peter was amazing in stetting up a tour for us to meet our wants and keep it with in budget. He was so prompt in responding to my emails and called when he said he would even with a 6 hour time difference. Looking forward to touring Ireland in the fall.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

An Unforgettable Scottish Rail Adventure – Perfectly Planned

I recently worked with Peter to plan my Scottish Rail, Castle and Distillery Tour (September 8–16, 2026), and I could not be more pleased with the experience.

From the very beginning, Peter took the time to truly understand my interests — scenic rail journeys, historic castles, and immersive whisky experiences — and thoughtfully refined the itinerary to align perfectly with what I wanted. Together we crafted an incredible journey that includes Edinburgh’s Royal Mile and underground ghost tour, Stirling Castle, Inverness and Loch Ness, the Jacobite Steam Train through the Highlands, Glen Affric, Culloden, Speyside whisky touring, and a wonderful Wde Whisky tasting experience in Edinburgh.

Peter was always friendly, engaging, responsive, and genuinely invested in making this trip exceptional. He answered every question thoroughly and helped fine-tune the details — from hotel selections like Motel One Edinburgh-Royal and Craigmonie Hotel in Inverness, to rail passes and guided experiences — ensuring the entire journey flows seamlessly.

What stood out most was how collaborative the process felt. Peter made adjustments with ease and offered thoughtful suggestions while always respecting my preferences and budget considerations.

If you’re considering a rail-based tour through Scotland, I highly recommend working with Peter. His expertise, attention to detail, and personable approach truly elevate the planning experience and give you confidence that your trip will be unforgettable.

I am beyond excited for this adventure — and grateful to Peter for helping bring it to life!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

This is exactly what we were looking…

This is exactly what we were looking for. Someone to turn our wants into an itinerary that works with our previously planned Red Stag hunt near Inverness. Adam was able to have our tour reach all the highlights and end tour right where hunt picks up. Perfect! Really looking forward to this adventure

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

We are planning a trip to Scotland in…

We are planning a trip to Scotland in September 2026. There are 3 of us - myself, my husband and a friend. We were originally going to plan the trip ourselves, rent a car and do all of our own planning and booking. My husband saw the Go Rail Tours website information and we decided to contact them to get some information. I had a bit of difficulty at first with connecting with someone but as soon as I made contact with Peter it has been wonderful. Peter has been excellent at listening to what we want to experience from this trip. He has been extremely patient as we have made adjustments to suit our needs and our budget. He has explained things in good detail and I’m confident that if we need to make any changes/adjustments down the road that he will work with us to make this trip an amazing experience for us all.
Peter also went out of his way to chat during his weekend to adjust some things on our itinerary. When I confirmed the trip with Peter he genuinely sounded excited and happy for us.
We are all very excited about our upcoming trip to Scotland.
Thank You Peter!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

10 Star Rating for a Superior Customer Service Experience!

I recently worked with Adam to explore our options for consideration of booking a train tour with Gorailtours.com, and I couldn’t be more impressed with the level of service I received. From the very first inquiry, Adam was attentive, knowledgeable, and genuinely invested in finding the perfect itinerary for my husband and me. Adam even went as far as to provide services and follow-up with us after hours and over the weekend. Hats off to Adam as he represents Gorailtours.com and not only provides excellent customer service. His diligence and commitment to his job and clients provides for an awesome customer experience. Thanks Adam, for a job well done!! :-)

February 13, 2026
Unprompted review

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