Gorman Reviews 

Delivery took forever even though it’s domestic. Finally received products in separate deliveries over the span of a month. One of the cushions was extremely mouldy so I contacted customer service for a replacement. it’s been months and I’ve never got a reply.

I purchased new season dresses from Gorman in a couple of sizes as am new to the brand and don't really know the fit. They arrived and when I went to return, was told there was no refund available as although they were brand new stock, they were somehow discounted and am now left with a huge voucher for a brand I don't want. I cannot afford to have lost this much money and they could not care and were totally inflexible.
The fact that these products were apparently not able to be returned for a full refund was not advised at the time of purchase.

Love Gorman clothing! They are so fun and bright. I will say that their online customer service is TERRIBLE, so do not shop online if you can't get into a store for returns. The staff in store are always so lovely and helpful.

DO NOT BUY from them if you live in the USA. They are unwilling to help with shipping back returns. Cost double and triple the amount you spent to send it back. Unfortunate.

I bought a pair of jeans for my daughter, but after only a few months, the zipper broke. When I took them back to the store, they told me that they could send a replacement pair from their online shop for free, but warned that there might be a delay in contacting me via email. I thought it would be better to receive store credit instead, so I went to the store to ask about it.

At the Macquarie store, the manager said that without a receipt, they couldn’t do anything about the defective jeans, even though it was clear they were faulty. She also expressed confusion about why the staff had promised me a replacement.

I no longer have the receipt for an item purchased months ago, and it’s frustrating and disappointing to hear that they can't assist me now, especially since they were so friendly when making the sale. Despite having a membership, they never asked for my information during the purchase, which is why they claim there’s no record of it. They told me there's nothing they can do without the receipt.

It seems like I need to keep receipts for years just to get help with faulty items.

I am giving 1 start review as there isn’t any option of less.

1) customer service : 0/10
I took my Cardigan to chermside shopping centre couple of years back ( soon after buying) which appeared to have holes ( never see in any of my other clothes in closet). I was not provided any support / exchange/ explanation then.

2) bought another top just recently from their store. Not worn even once except for measurements ect and kept in my closet since then . It had similar issue. Fabric threads are probably prone for this. Both had woolen fibers I guess.

Took both to shop. No explanation offered . They initially said that they could provide refund voucher but later refused giving lack of receipt as reason. They are even refusing that I bought it from store despite me having account. It is not my fault if they did not attach my purchase to my account. On top of that the lady at counter very rudely was trying to prove that I was lying when I was clearly telling her that I bought from their store. She smelled the top and declared that given she can smell some perfume on it so I must have worn that . She had no sense that she is missing the whole point of my reason for taking pains to bring those clothes to them . Instead of taking feedback and doing something about it she was hellbent on proving me wrong. I just left the shop as this was disrespectful.

Gorman must know that just making colourful clothes does not run a business successfully. You must trust your customers . Take feedback appropriately and do something about it.
This business cannot go far and it showing all the signs of it.

I love Gorman product.
However their customer service is the worst I ever seen.
I purchased same pattern T-shirt for 2yo and 7yo kids. I was so excited to put matching outfit for my children.
Although they canceled one and sent me only one T-shirt. I wouldn’t have bought if I know I can’t make it matching.
They also cancelled my pants for top and bottom setup suits.
Both time, I sent email and complain but only same email come back like AI.

Their stock management is very bad and I get canceled all the time.
If you don’t know if you have stock or not, don’t sell.

More love those product, more disappointed with customer service.

They have delivered the completely wrong item (and the receipt in the package is for someone completely different who is probably looking for their order too) and the only redress is to email their customer service but they haven't responded to any messages and it's been over 5 business days. Their auto-response says they're busy and they will respond within 72 hours. This has not been my experience and I'm so disappointed - there is no phone number, the help chat is a bot and they don't seem to want to resolve.

My order was unsuccesfully delivered twice!

Gorman has ridiculous return/exchange policies. I tried to exchange a x-mas gift that were the wrong size and was told they could not do it because it was 5 days over the exchange period. The worst part about it was their employees were extremely embarrassed that the company they work for does not allow the exchange to happen. I will never purchase or encourage anyone to purchase from their tacky designs and ridiculous return policy.

Have been trying for months and months to redeem a voucher I received for returned items. They either don't reply or reply with incorrect instructions/info and I still can't use the voucher. I'm ready to give up but have tried one more time as the voucher is worth over $200

Horrible customer service. Waited two months for an order to be delivered. Only reason the sent my order is because I emailed them for a refund. They send my order the day after I request a refund which I don’t want the item anymore then make me pay for shipping with absolutely no follow up or responses to any of my question after they post my item despite me asking for a refund because it’s 2 MONTHS late!!!

I wish I saw all these negative reviews before I gave them all my money for a Christmas gift that arrived smashed to pieces because of no packaging. Write to them all you want. They’ll never reply

Dog bowl came completely smashed into hundreds of pieces... dunno why you would pack a ceramic bowl in a paper bag?

Nice summer range.Good Black Friday offer.

I was hesitant to buy with all the negative reviews around returns processes, so I avoided any clothing items I'd need to return. What I did buy on express turned up within 2 days, and the quality is wonderful!

So I'll give it 5/5 based on my experience. :)

I ordered items back the early part of October. They took money out of my account and as of today 15th Nov I have not received my items. I have sent 2 emails and not received a reply. I used their chat system and it comes back on such order number or email. I thought Gorman were a reputable company. No they are a bunch of crooks. DO NOT BUY FROM THIS SHONKY COMPANY.

Orders arrived promptly - in biodegradable recycled paper packaging- very happy! Did arrive in 3 different parcels at different times but that was not an issue. One item did not arrive and email was sent advising they don't have the item and a refund was issues without me having to message or do anything, which I was happy about. Was emailed a $20 voucher to use to make up for the item they couldn't provide. The rest of the items that arrived were lovely, all ordered for a great price on a sale- very happy overall. I saw all the negative reviews after I ordered and had major regrets but actually in the end I am very happy with the items and delivery etc.

I ordered four items in one order for my grandson, and in seperate order two adult items. Both orders have been dispatched split. It seems when the items are in stock in NZ they are dispatched in about 2/3 working days. If they arent in NZ they come from Australia. I dont think this is made clear enough. Its been 10 days since the first order and half has not arrived and no news about dispatch. Ive made two online enquires and they dont come back. For quite expensive items its very bad i think. I wont be shopping online with them again thats for sure and im about 2 hrs from a store so they wont be getting any more money from me.

The worst customer experience. They sit on an online order for weeks, don’t respond to emails and refund orders without an explanation. I’ll be taking my money elsewhere!!