GoSimpleTax Reviews 2,766

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service incredibly easy and straightforward to use, making the tax return process much simpler and less stressful. Many appreciate the intuitive interface and helpful features, such as the ability to copy data from previous years and clear guidance within the forms. The customer service is frequently praised for being prompt, efficient, and very helpful, especially for those needing assistance with specific queries or non-resident tax situations. However, some customers also noted that the website's interface could be more modern and that the software can sometimes be slow or clunky. A few other people also felt that the help section was poorly laid out or that customer support responses didn't always directly address their specific questions, especially for beginners.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software and web version... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use, intuitive, and... See more

Service

Users describe positive interactions with service, highlighting its helpfulness and efficiency in simplifying... See more

Customer service

Customers had positive experiences with customer service, often describing it as quick, helpful, and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

Incredibly easy to use the web version. Struggled on the mobile but when I contacted the support line the staff were so quick to respond. I would highly recommend to register your self assessment and... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent subscriber support

Having used GoSimple in previous years, the format was clear to follow. Importantly, when I emailed a question about a specific detail, I received a full, very helpful, and reassuring response in just a couple of hours: excellent subscriber support.

December 16, 2025
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Reply from GoSimpleTax

Thanks for your review Neal, and we're pleased the support team were able to support you so well.

Rated 5 out of 5 stars

Got the return through even when…

Got the return through even when recognition not working at HMRC.

December 16, 2025
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Reply from GoSimpleTax

Thanks for the review Paul and pleased you were able to file your return under the circumstances.

Rated 5 out of 5 stars

Easy to follow

Easy to follow, good prompts and ability to attach documents. Took less than 24hrs to be live on hmrc

December 22, 2025
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Reply from GoSimpleTax

Thank you for your review Paul. Happy to hear that you found the software easy to use.

Rated 5 out of 5 stars

Clear instructions

Clear instructions. Efficient.

December 21, 2025
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Reply from GoSimpleTax

Thank you for your review Kevin, pleased we could help you file your tax return!

Rated 5 out of 5 stars

Clear, simple guidance

Clear, Simple guidance through the painful process of calculating and submitting tax return.

December 18, 2025
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Reply from GoSimpleTax

Thanks for the review Daniele, and pleased we were able to reduce the pain!

Rated 4 out of 5 stars

The service is an easier process than…

The service is an easier process than filling the HMDC form, the prompts to include expenditure are very helpful.
I found some difficulty in finding the relevant pages but once the method has been worked out it becomes easy. I needed to complete two tax returns and had to seek e mail advice how this could be done. It’s a good method just needs more guidance notes.

December 9, 2025
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Reply from GoSimpleTax

Thanks for the review Bradley. Your comments have been passed to the appropriate people here.

Rated 5 out of 5 stars

Straightforward completion of Tax return …

Easy to access the range of tax sheets that need to be completed. Drop down menus made entries straightforward and partially completed forms can be saved and accessed later. The online support was efficient and effective.

December 15, 2025
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Reply from GoSimpleTax

Thank you for your review Keith - we're pleased you found the process straightforward and received good support.

Rated 1 out of 5 stars

AI help bot didn't help me

AI help bot didn't help me. The platform however is still pretty good. I'm hoping they come up with a better plan for 2026 and supporting landlords.

December 14, 2025
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Reply from GoSimpleTax

Thank you for your review Carl and apologies the support bot couldn't help, but you can also email the team and they will respond quickly during business hours. We offer extended opening hours in the build up to the busy period over December and January also.

Rated 4 out of 5 stars

Simple to download and use

Simple to download and use. There was a complication with my return but it was sorted out professionally by the IT team and I was kept informed. Would be happy to use them again and recommend them.

December 5, 2025
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Reply from GoSimpleTax

Thanks for your review Gillian, and for the recommendation.

Rated 5 out of 5 stars

Highly recommended

Highly recommended! Very easy tool to use, makes the whole process really straight forward and painless. Fast responses to any queries and they file it for you….amazing value for money!

December 9, 2025
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Reply from GoSimpleTax

Thanks for your review and we're really pleased the software and service met your expectations.

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