GoSimpleTax Reviews 2,766

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service incredibly easy and straightforward to use, making the tax return process much simpler and less stressful. Many appreciate the intuitive interface and helpful features, such as the ability to copy data from previous years and clear guidance within the forms. The customer service is frequently praised for being prompt, efficient, and very helpful, especially for those needing assistance with specific queries or non-resident tax situations. However, some customers also noted that the website's interface could be more modern and that the software can sometimes be slow or clunky. A few other people also felt that the help section was poorly laid out or that customer support responses didn't always directly address their specific questions, especially for beginners.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software and web version... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use, intuitive, and... See more

Service

Users describe positive interactions with service, highlighting its helpfulness and efficiency in simplifying... See more

Customer service

Customers had positive experiences with customer service, often describing it as quick, helpful, and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

Incredibly easy to use the web version. Struggled on the mobile but when I contacted the support line the staff were so quick to respond. I would highly recommend to register your self assessment and... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Easy to use

Easy to use, and roll over to the new tax year

January 8, 2026
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Reply from GoSimpleTax

Thank you for your review Christopher, and glad you found the software easy to use.

Rated 5 out of 5 stars

The whole app makes a tax return as…

The whole app makes a tax return as simple as possible, especially when reusing for a succeeding year as useful information and details appear in the sections you need.

January 7, 2026
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Reply from GoSimpleTax

Thanks for the review Bev, and we're pleased you found the process simple.

Rated 5 out of 5 stars

Makes things so much simpler!

User friendly and makes it easier to face the whole process

January 1, 2026
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Reply from GoSimpleTax

Thank you for your review Lyndon and pleased we could help you face the annual tax return more easily.

Rated 5 out of 5 stars

One property

One property, non resident landlords, the process was simple and straightforward.
For a couple you'll still need to submit two returns but the price for the second 'user' is significantly discounted.
Great service and price.

January 7, 2026
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Reply from GoSimpleTax

Thanks for the kind review Tim, and we're pleased you found the software simple to use.

Rated 5 out of 5 stars

If you are thinking of moving to online submission for Tax returns and need help this is certainly the place to go to

Having done paper returns since 1980 I had to resort to an online company assisted solution due to the need to submit in a hurry and being non resident. Once I got the hang of their system I was quite impressed. Not only did I discover my previous returns were partly flawed but the AI assistant was surprisingly very helpful and informative. Even when I needed human assistance this was provided promptly - even on a Sunday. Well done - a good product.

January 4, 2026
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Reply from GoSimpleTax

Thanks for the kind review Colin, and we're happy you had a positive experience with the software and the support (human and virtual!)

Rated 4 out of 5 stars

Very easy to use

Very easy to use, with very good support materials and help documentation. The chat bot worked brilliantly in answering a fairly complex question. Only frustration was a display glitch in one of the screens, but did not prevent me from submitting my form to HMRC. As someone who needs to submit a SA109 this is a great alternative to hiring an accountant

January 6, 2026
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Reply from GoSimpleTax

Thanks for the detailed review Maribeth, and we're pleased the software was so useful to you.

Rated 5 out of 5 stars

Excellent customer service

I would like to express my appreciation for Go Simple Tax. It is incredibly convenient and user-friendly. Additionally, the customer service is very professional and responsive to my questions. Highly recommend!

January 6, 2026
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Reply from GoSimpleTax

Many thanks for your review Joe, and we're pleased you found the software easy to use.

Rated 4 out of 5 stars

Expensive but good

It was easy and all previous data was transferred - this also speeds up the process.
In the number of years I've used GoSimpleTax this is the case but each year the fees increase. It is now more than many competitors......

January 6, 2026
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Reply from GoSimpleTax

Thanks for the review Neil, and the data roll forward feature is very popular with customers. In terms of price, unfortunately our costs go up every year also, and we are constantly refining the software and adding new features as per customer requests, to hopefully make everyone’s experience the best it can be.

Rated 5 out of 5 stars

No thrills

It was easier than I thought,much easier than doing it on the actual gov.uk website.

January 5, 2026
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Reply from GoSimpleTax

Thank you for the review Trevor and for confirming what we always thought about GoSimpleTax being easier to use than HMRC's own software.

Rated 4 out of 5 stars

Go Simple asks positive logical questions

Go Simple is far more positive than the HMRC´s Double Negative if not Triple Negative questions.

Nevertheless the link to Residency documents is still badly presented and lacks help assistance.

However after about 4 attempts I got a successful run through which fitted the jigsaw together

January 4, 2026
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Reply from GoSimpleTax

Thanks for the review Robert - sorry if you had a few problems with the Residency pages - the support team are always on hand to assist, email them or use the chat feature in the software.

Rated 2 out of 5 stars

Disappointing service change, poor commsged…

Very disappointing that they changed their services* without clear communication to existing customers.
Particularly when they make you prepay in April for the following January's form submission.

(*no longer providing tax experts to check you have filled in your form correctly).

January 4, 2026
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Reply from GoSimpleTax

Hi Katie, we withdrew the return checking service due to low uptake by customers, but we are looking at alternatives currently. We will make sure these are communicated in advance.

Rated 5 out of 5 stars

Brilliant

Brilliant, easy to use.

January 4, 2026
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Reply from GoSimpleTax

Thanks for review Shaun, and pleased you found the software so easy to use.

Rated 5 out of 5 stars

Straightforward and great value for money

This is our third year using go simple tax and we will use it again next year. It is great value for money especially as we were paying an accountant for two, quite straightforward tax returns.
The help section is brilliant and messages are answered promptly if you need to speak to someone.
I'd highly recommend it to anyone who wants to do their tax return quickly and easily.

January 4, 2026
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Reply from GoSimpleTax

Thanks for your kind review Julia, and we're very pleased you are getting the support you need and saving money as well!

Rated 5 out of 5 stars

Very simple to navigate

Very simple to navigate, my tax return is done in under an hour.

January 1, 2026
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Reply from GoSimpleTax

Thank you for your review Mandy and happy to see you completing your return in under an hour.

Rated 5 out of 5 stars

Excellent customer service with quick turn around time

Team is very responsive to issues that are raised and offer quick remedies and guidance on the tax returns, on which they appear quite knowledgeable

December 23, 2025
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Reply from GoSimpleTax

Thanks for your review and we're pleased to see you are getting great support from the team - I will pass on your comments to them.

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