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GotRentalCars.com Reviews 

4,438
•
TrustScore 4.5 out of 5

4.3

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Looking at 750 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding deals significantly cheaper than booking directly. The booking process is frequently described as straightforward, quick, and easy, making reservations hassle-free. Many people also highlight the website's clarity and user-friendliness, noting its simple navigation. However, some people mentioned experiencing issues with bookings, such as cancellations or not receiving the reserved car upon arrival. Others reported unexpected additional costs at the rental counter, especially concerning insurance, and some faced difficulties with customer service and communication.

What people talk about most

Price

People report positive experiences with price, often highlighting affordable cars, competitive deals, and... See more

Booking process

Consumers find the booking process to be positive, describing it as straightforward, easy, quick, and clear,... See more

User experience

Reviewers mention positive feedback about the user experience, highlighting the ease of use and... See more

Website

Customers had positive experiences with the website, finding it easy to navigate, simple, and clear for... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the great car service at a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sixt were not happy I used this company to book through as it stated all insurance included & road side assistance. When Sixt tried to upsell me insurance I showed them my Gotrentals.com paperwork wh... See more

Rated 5 out of 5 stars

Before making the reservation I called the company directly to ask a few questions about the insurance and coverage for the car I was going to rent.The representative was very friendly and helpful.If... See more

Company details

  1. Events & Entertainment

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(4,438)

673 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great choice

Great choice, very easy to navigate
All information plain and simple. No hidden extras before finalising

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless collision damage waiver

I have been trying for almost a year to claim on the collision damage waiver insurance that GotRentalCars sold me to no avail. The phone number provided was useless, my emails got rejected and they ignored a registered/ signed for letter sent by post. I’m still almost £1500 out of pocket for a couple of minor scrapes and their new provider has an unrecognised email address and an internal server error so my documents can’t be uploaded.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Cheapest as always!

I use GotRentalCars all the time, always get the best the deals and bargains! Think I've hired like 6 times through them and prices are unbeatable.

Play with the timings and dates as that can alter the price you pay, for example collecting at 10am maybe cheaper than collecting later or extending your rental by a day or two can also make it cheaper

May 24, 2026
Unprompted review

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