Gousto Reviews 

A wide selection of delicious menus. Easy to follow. Good website to navigate.

2nd order arrived today. The chicken had been opened and the ready meals damaged. So 2 meals completely unusable.

Good ok the company they use to deliver rubbish won’t come till 9 pm tonight so it’s been in a car all day ice packs melted all over food and into dry packets not first time it’s happened Gousto don’t care customer service shocking

Great latest order would highly recommend

I was a delivered rotten ingredient which had maggots in. I don’t want to use the box and will be cancelling my subscription, unfortunately getting a refund is not easy. I would not recommend at all.

Terrible. All of our boxes had been bashed about and most of our meals were in a mess! I went for the ready meals due to my disabilities… and I ended up have to clean out curried boxes and broken plastic containers. Then after 3 hours of my day which a I had spent clean, ripping up dirty boxes and washing the floor!! I was offered half of my money back. Not happy… such a shame as would have been a huge help having ready meals.

I really enjoy the meals however I would like an option to order different buns rather than always getting brioche

Such a shame but I’ve cancelled my subscription today. The meals were generally really good but the courier was very unreliable. Boxes were often damaged or on several occasions didn’t turn up at all. Gousto refunded the money for the missing boxes but didn’t seem overly concerned. Very disappointing.

Easy good food always a change in recipes fab quality fab always delivered on time I am very happy with all my food and easy for when I am working even changed my delivery to take food on Holiday good value

Gousto create great meals and plenty of choice at a quality standard.
Yeah it's a little on the expensive side but definitely worth every penny.

The quality of the food which comes from Gousto is always good - although the bags of salad and herbs sometimes doesnt last long hence the 4 stars. Quantities are large - more than enough for the both of us and often there is a portion which can be frozen. The communication from Gousto is also very good - like the reminders of how many days left to order next box as I am always forgetting this. Like the choices they have - again though perhaps could have more vegetarian variety? Quite a lot of these involve pasta or rice although in the summer there are more salad options. Have been using for many months now - if not a whole year - and I can't recall having an issue with the contents of the box ie no missing items, no missing recipe cards...... If something has had to be substituted (which happens very rarely), they let you know by email.

We have regular orders, but this time decided to do an extra order as we were hosting a family meal for 9 people. We combined 2 choices and both were excellent. Everyone commented on the food and it was the perfect amount for everyone to enjoy - we selected 2 meals for 5 people, so there were 10 servings in total.
Only slight confusion over the recipe cards which detailed up to 4 people servings.

We tried gousto- we love the food and recipes are great. Sadly they use Evri for deliveries which is a shocker. We have now had 3 out of 3 deliveries not turn up even within the time slot Evri set (which was already outside what gousto promise). Customer service non existent- probably ai- they parrot that sometimes there are unavoidable delays, and offer nothing apart from a £3.99 compensation (I have missed supper now 3 times and had to order takeout). I also waste my evening hoping it will turn up and have now twice been woken by the bell just before midnight and had to get up to out stuff in fridge. The third one is still missing in action and I expect the same.

All convenience is ruined and they dont care. I have repeatedly asked to speak to someone to see if another delivery day would work better or another company can be used - no response. They are just playing a volume game and using the cheapest delivery company who do not meet their standards- fine if you dont care about your time but just very disappointing if you have better things to do.

The “customer service” just says i need to contact them tomorrow if it doesnt turn up tonight (yet again) at some ungodly hour- just terrible.

Really good service. All
Aspects of service very high standard

It's a great idea, having all the ingredients measured for you, but this creates lots of packaging.
Our first two boxes were perfect. Since then there's usually a recipe card missing or something that's unusable (I've had blue mouldy garlic, wrinkly peppers and bendy carrots). It's easy to get compensated for these but very inconvenient at the time of cooking.
Meals have a lot of little ingredients, but then not much flavour when it's all cooked.
Good variety of meals and it's given us some more ideas to do ourselves.
Customer services are ok and offer discounts.

Always excellent easy to make recipes. Very tasty and nutritious.
Had a recent problem with delivery ( courier issue not Gousto) but had a full refund instantly.

Delivery company you use is absolutely awful but there is no point asking my view as NOTHING ever changes!!

Ive been really impressed with Gousto so far but only a few weeks in hence 4 stars. Ive loved cooking usually we do same old meals each week. Ordering is easy, recipes good to follow i wish they'd adapt for air frying as well as I dont use my oven a lot so guessing temps and Times. Ingredients have been very good and fresh, had a few issues with potatoes but got refunds when I told them. Generally excellent.

A incredible selection of recipes to suit all tastes, easy to use cookery instructions with all ingredients delivered in a box

Love the recipes. Easy to follow and very tasty. Brought our evening meals to life!