Voyagin Reviews 111

Seemed like a good website but upon trying to buy tickets for Disneyland Paris, my credit card was declined with error code#201 and #203. So I sent a message to Customer services and the sent and email requesting proof of flight confirmation and hotel confirmation with details confirming your name matching your account and credit card details. Seeing as I had driven to France from the UK and was staying with family and friends I was not able to provide the information as requested but as an alternative I issued the P&O ferries confirmation as proof and all details required where in there. Customer Services came back to me and and rejected this and locked my account effectively not allowing me to use the website. What’s the point if you can’t join.

We bought tickets to the TeamLab in Tokyo, and voyagin sent us the wrong tickets. When I asked for the correct tickets they quoted their strict no refund or exchange policy!! Very frustrating as the website payment system is very flakey. You don’t know for sure if you’ve booked anything.
I have tried to get my correct tickets from customer service but they are now ignoring me.
My advice, go straight to the event’s website.

———UPDATE———
I mailed the customer support as per the TrustPilot reply’s instructions and have still not received any correspondence, tickets or a refund. Absolute scam.

———UPDATE 2———
As you can see from the 2nd reply from the rep, they have just copy-pasted a stock reply. I have emailed them a few times and still haven’t had a refund or the tickets. We are flying out today. Avoid!! This is so much more hassle and not worth it.

Hassle free booking and very responsive customer services, with a variety of tickets available in discounted prices. Lots of good inspiration for additional plans

To anyone preparing to use GoVoyagin please don’t. Run while you can!

We had booked 2 tickets to the Robot Cafe in Tokyo for the October 15th, unfortunately Typhoon Hagibis hit Japan and Air Canada cancelled our flight while we were at the airport ready to leave. The next available flight was on oct 15th (EST) getting us to Japan on oct 16th (JST).

We figured since this was an extenuating circumstance, completely out of our hands, with a cancelled flight and NO one to get there, that Voyagin would refund/re book our reservation but NOPE!!! They were apologetic and took our money.

We were able to get our money back with EVERYTHING else we booked, even our Air B&B fully refunded us and we immediately re booked to our changes dates.

Voyagin is an appalling agency with no morals. To not even offer ANYTHING for an event completely out of our hands, not a full or partial refund, or even a % discount on a next purchase. We will NEVER use Voyagin again, nor will we recommend it to anyone!!! We would rather pay full price at the door for Robot Cafe then to use Voyagin.

I strongly advise anyone to avoid Voyagin and look for other avenues to your events. Don’t by a Voyagin victim like us and stay away.

easy to use, good suggestions, reasonable prices

Great service

They were easy to work with and communication was fluid and abundant. Also, they were able to secure me the hard-to-get Ghibli museum tickets at exactly the time I wanted. They are the best!

Through the Voyagin we bought bus tickets from the airport to Tokyo and ticket for a really excellent workshop. Voyagin helped us to find interesting entertainment, provided us with all the information and made it easy to buy.

Horrible experience with this company. Terrible customer service! You are better off booking direct, do not waste your time with these scumbags as if anything goes wrong you will be left to sort it out yourself and reminded that it is not their problem.

good follow through by the staff, excellent dashboard to follow up on orders and messages

Driver was great, at destination in plenty of time and a good driver.

This is a very good way to get good tickets for Japanese Baseball games. They are reliable and delivered on time directly to the hotel.

Very good, easy to book the tour I wanted and the tour itself was excellent. Would happily use again in the future.

Great price, missed the extra discount though because there was no way to add 2 of the same offer in my shopping cart

Great value and seamless, dedicated, unlimited WiFi coverage. I would rent Ninja WiFi again if ever I travel back to Japan

Tawan our guide and driver was very Professional Personnel, with in depth knowledge of the sites and places to visit, with detailed information about the history and culture of the place, making our trip a memorable one.

It was a great experience visting Sanrio puri land with my kids and govoyagin made it almost at the half price of regular ticket cost.

Hassle free entry through digital ticket copy and unlimited enjoyment for the kids in summer as it was total indoor center.

Excellent 👌👌👌

Simple, reliable and fast