I was disappointed in the charge of $100 for forms that are free on the US government website. While there is fine print on the initial screen I landed on, it was unclear to me that this is not a go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently used this website to renew my passport, and I’m really grateful for how smooth the process was. I was a bit unsure at first, but their team was very responsive, patient, and guided me every... See more
Kendall was incredible! We had some challenges trying to arrange our interviews but he worked with us to get us appointments which we were able to get to. My initial thought was that working with a go... See more
One thing I find as a 75 yr old, your website is understanding. When I had a question, your person Sheila very helpful. Send me easy links to navigate and was able to move me from Manhattan to Jamai... See more
Company replied
4.3
Excellent
494 reviews
Replied to 61% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended!
I recently used this website to renew my passport, and I’m really grateful for how smooth the process was. I was a bit unsure at first, but their team was very responsive, patient, and guided me every step of the way.Their superb assistance turned what I expected to be stressful into a hassle-free experience.
April 30, 2026
Unprompted review
I re-upped my and my wife's passport
I re-upped my and my wife's passport. With mine it had to me fill out everything manually, then had me mail it in with a picture I had to tape on the paper to mail in. When I did my wife's, a day later, it allowed me to do everything online. Not sure why we couldn't do them the same way, online? Then the TSA early check, charged me approx $78, but for my wife's it wanted $278..
Need to figure out the whole system.
April 29, 2026
Unprompted review
Do not I repeat do not use this…
Do not I repeat do not use this website. It's a complete scam given the actual government website to fill out passport forms are FREE. It's a waste of money to pay govswift and STILL have to pay $130 to get your passport or renew.
April 28, 2026
Unprompted review
Kathlee was great
Kathlee was great! She returned my phone calls in a timely manner and answered all of my questions. It was a pleasure working with her!
April 30, 2026
Unprompted review
This site is very easy to follow
This site is very easy to follow. Didn’t have problems filling out the application. I did my application yesterday and already today they confirmed my appointment. Fast and easy
April 30, 2026
Unprompted review
Reply from Govswift
Jane, thank you for sharing your experience! We’re so glad to hear the process was easy to follow and that everything moved quickly for you—that’s exactly what we aim for.
We appreciate you choosing us and are here if you need anything along the way!
Total scam
Total scam. I fell for it .. my bad. Website design implies you are paying the passport renewal fee, and all you get is a PDF form. I paid $111 to print out the application.
My first credit card company flagged it as a scam immediately. So I used a second card.
This company is a complete SCAM !!!
April 29, 2026
Unprompted review
Reply from Govswift
Corey,
We take statements like this seriously and have reviewed your case.
Our team has previously reached out to you to discuss your concerns and assist further, and we are currently waiting to hear back from you so we can continue that process.
For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed throughout the website prior to checkout. Our service provides guided document preparation, review, and step-by-step instructions, while government fees are paid separately to the issuing agency.
We’re committed to resolving concerns directly and encourage you to respond to our outreach so we can assist further.
Skeptical of website but did get a full refund
I also fell for the site at the top of the search list. Paid $111 for the application because I was stupid and didn't pay attention. When I called back, they would only refund 30% of the fee. What a scam and a giant waste of money. It did serve as a valuable reminder to be more careful!
After further discussion with a helpful customer service rep, they did refund my entire purchase which I am grateful for. Thank you for following up and your willingness to understand my situation along with issuing a full refund.
April 27, 2026
Unprompted review
Reply from Govswift
Melissa, we’ve reviewed your case and have also reached out to you directly to discuss your concerns, but have not yet received a response.
We’re happy to review this further and assist, however we’ll need to connect with you directly to do so. Please reach out to our support team so we can locate your order and continue working toward a resolution.
For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed throughout the website prior to checkout. Our service provides document preparation, review, and step-by-step guidance, while government fees are paid separately to the issuing agency.
We look forward to hearing from you so we can assist further.
Support
Once again I ran into some difficulty with my global entry application. This time It was activating my husband and son’s cards. The global entry support team was able to help me with the procedure. Only positive experiences working with them.
April 28, 2026
Unprompted review
Reply from Govswift
Adele, thank you for sharing this! We’re so glad to hear the team was able to help you through activating your husband’s and son’s Global Entry cards—that step can definitely be a bit tricky.
It means a lot to know you’ve had consistently positive experiences working with us. We’re always here to help whenever you need it!
This is NOT a passport application
This is NOT a passport application -- only help for it which they do not tell you. I Googled passport and GovSwift came up. My fault for not doing my due diligence. When I called to make my appointment for my passport, I was told I'd have to pay and fill out the application. I had just paid GovSwift and filled out an application. I was able to call and am supposed to get a refund.
April 28, 2026
Unprompted review
Reply from Govswift
Hi Renee,
Thank you for sharing your experience.
We’ve reviewed your case and can confirm that your request was handled and a refund has been processed as discussed with our support team.
For clarity, our service is a third-party application assistance platform designed to help customers complete and review their passport applications accurately. We are not affiliated with the U.S. government, and government application fees are paid separately to the issuing agency.
We’re glad you were able to connect with our team directly, and we remain available if you need any further assistance.
THIS SITE IS A FRAUD SITE!!! NOT GOV SITE!!
This site is a fraud. They are not a government site and they do not process your Passport renewal. They just help you fill out the form that you can fill out for free on the real government site. They must have paid alot to be the first thing that pops up when you Google "Online Passport Renewal." THIS IS A SCAM!!!!!!!!!!!!!!!
April 28, 2026
Unprompted review
Read the fine print, $110 to fill out a PDF? - update
Website design implies you are paying the passport renewal fee, and all you get is a PDF form.
My credit card company flagged it as a scam immediately.
Follow-up - I called the company and asked to have my data deleted. The agent said the data is automatically deleted after 30 days, but she confirmed it would be deleted immediately at my request. Govswift also sent an email confirming a full refund. I have trust issues with a site like this. I hope this is true. I have just signed up for AURA identity theft protection.
Note .. look at all the reviews - especially the dates.
Final update: Full refund received. Agents were very respectful and apologetic. This may be more an issue with Google directing to the wrong page instead of the company..
April 22, 2026
Unprompted review
Reply from Govswift
We’ve reviewed your case and can confirm that your request was handled, including your refund and data deletion request.
For clarity, our service is a third-party application assistance platform and is not affiliated with the government. This is disclosed throughout the website prior to checkout. Our role is to provide guided support and document preparation, while government fees are paid separately to the issuing agency.
Regarding your information, customer data is handled in accordance with our privacy policy, and requests for deletion are honored as confirmed by our team.
If you have any further questions or need additional confirmation, our support team is available to assist.
It's fraud
It's fraud. Charged me $125 for filling out a simple form. Site is structured as if it is US Gov website. It makes it appear as if you are paying passport fee.
April 26, 2026
Unprompted review
Reply from Govswift
We’ve reviewed your account and can confirm that a full refund has already been processed to resolve your concern.
To clarify, we are a third-party application assistance provider, not affiliated with the U.S. government. This is disclosed on the website prior to checkout. Our service focuses on preparing and reviewing application documents and providing step-by-step submission guidance, while passport fees are paid separately to the issuing agency.
We address all concerns directly and work to resolve them as quickly as possible. If you have any additional questions, our support team is available to assist.
Buyer Beware
This company charges you $111 for a paper application you can do for free. I thought the webpage wss misleading, making it seem like it’s an official government webpage. I asked for my money back and they would not do it.
Update: So the company contacted me and offered a 25% refund, I refused and said I was going to dispute the transaction with my CC company. They came back again and offered a 50% refund, which I accepted. Bottom line is, the company did try and make things right, so I commend them for that. Just be aware that this is not the official passport website. You can get your passport with no extra fees on the official webpage.
April 24, 2026
Unprompted review
Reply from Govswift
Dan, thank you for updating your review—we appreciate you taking the time to share your experience.
We’re glad we were able to connect with you directly and reach a resolution that worked for you.
For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed throughout the website prior to checkout. Our service provides guided document preparation, review, and step-by-step instructions to help reduce errors or delays, while government fees are paid separately to the issuing agency.
We appreciate your recognition that our team worked to make things right, and we’re always here if you need any further assistance.
Company that Care about their customer’s
****Update**** I was unhappy because I did not know they were just a service and I still had to pay to renew my passport not to mention the money I paid them. They reached out to me and we talked! She explained to me that they were a service and they refunded me my money. She was very nice, polite and apologetic. They are legit and do care about their customers. They wanted me to be satisfied because they care about their customer’s. If I ever need help with my passport I would definitely reach out to them.
April 23, 2026
Unprompted review
Reply from Govswift
Toni, we’ve reviewed your case and can confirm that a refund has already been issued.
For clarity, our service is a third-party application assistance platform and is not affiliated with the government. This is disclosed throughout the website prior to checkout. Our role is to provide guided support, document preparation, and step-by-step instructions to help ensure applications are completed correctly. Government fees are separate and paid directly to the issuing agency.
If you have any remaining questions or need further assistance, our team is available to help.
It's a scam job
It's a scam job, can't believe I fell for it! DON'T use for passport renewals!
April 26, 2026
Unprompted review
Reply from Govswift
We’re unable to locate or verify an order based on the information provided in this review. We have reached out requesting additional details so we can properly review and assist.
For clarity, we are a third-party application assistance service and are not affiliated with the government. This is disclosed throughout the website prior to checkout. Our service provides guided support and document preparation, while government fees are paid separately to the issuing agency.
We’re here to help and encourage you to respond to our outreach so we can look into this further.
Taylor J was extremely responsive and…
Taylor J was extremely responsive and helpful! Weve been talking since January and he's answered every question and sent both text and emails.
April 21, 2026
Unprompted review
Reply from Govswift
Dawn, thank you so much for sharing this! We’re so glad to hear that Taylor has been consistently responsive and supportive throughout your experience. Staying connected and making sure every question is answered is exactly what we aim for.
We’ll be sure to pass this along -she’ll really appreciate it!
Nice trick
They present themselves like a government site. So to get your passport renewed, you pay double. Oh well I got taken, for me and my wife. Go to the government site, very simple. You can add a picture electronically. Pay only the 130.00.
April 25, 2026
Unprompted review
Reply from Govswift
We’re unable to locate or verify an order based on the information provided in this review. If you’re able to share additional details, we’re happy to look into this further.
For clarity, we are a third-party application assistance service and are not affiliated with the government. This is disclosed throughout the website prior to checkout. Our service provides guided support, document preparation, and step-by-step instructions, while government fees are paid separately to the issuing agency.
We’re always available if you’d like us to review your case or answer any questions.
Misrepresentation of service
GovSwift reimbursed payment.
Misrepresentation of service. Expected to have my passport renewed. Do not send any money to this fake company.
April 13, 2026
Unprompted review
Reply from Govswift
Tara, we’ve looked into your case and can confirm that a full refund has been issued.
To clarify, we are a third-party service that provides application guidance and document preparation support. We are not affiliated with the government, and government renewal fees are paid separately directly to the issuing agency. This information is presented on the website prior to checkout.
If there’s anything further you need or any questions we can answer, our support team is here to assist.
There is a 3rd party fee using this site
Caution! I thought I was on an official government site. No where does it say that I am going to be charged a service fee before submitting the application. It doesn't even have a warning before I enter the site. When it lists the charges for the passport any any expedited fees it does not show the $132 charge for the service. it wasn't until I saw the bill that I saw the charge. Govswift did give me a full refund once I stated the issue. Just be careful.
April 16, 2026
Unprompted review
Reply from Govswift
Hi Letty,
We’ve reviewed your case and can confirm that a full refund has already been processed.
For clarity, our service is a third-party application assistance platform and is not affiliated with the government. This is disclosed throughout the website prior to checkout. Our fee covers guided support, document preparation, and step-by-step instructions to help ensure applications are completed correctly. Government fees are separate and paid directly to the issuing agency.
We’re always available if you’d like any additional support or have further questions.
Great Customer Service
I really appreciated the text and email reply to help get me scheduled just when I needed. That was of great help!
April 20, 2026
Unprompted review
Reply from Govswift
Thank you for your feedback, TL.
We’re glad to hear that our team was able to assist you right when you needed it and that the text and email support made the process easier. We appreciate you taking the time to share your experience.
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