Goway Travel Reviews 5,164

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many appreciating the personalized and efficient approach to planning holidays. Reviewers often commend the seamless booking process and the carefully selected locations, noting that trips are well-organized and exceed expectations. However, some customers also noted issues with logistical arrangements, such as incorrect airport transfer times or a lack of contact information for excursions, leading to confusion. A few other people also felt that certain hotel bookings were unsuitable for their needs, describing isolated properties that did not match their expectations for leisure travel.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays. Many customers describe their trips as amazing,... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the exceptional service,... See more

Location

Customers had positive experiences with location. Many reviewers praised the excellent destinations and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the ease and... See more

Based on these reviews

Rated 5 out of 5 stars

Goway Travel helped us set up a Venice to Athens cruise on Viking and it was fantastic! Our agent (Kimberly) was responsive to all our questions and helpful navigating all the options for excursions,... See more

Company replied

Rated 5 out of 5 stars

Katie was a dream to work with. We made many changes to the standard itinerary to customize our trip and she never missed a beat. Her responsiveness and humor made working together a joy and her most... See more

Company replied

Rated 5 out of 5 stars

Paul at GoWay made this first GoWay trip a breeze from start to finish! He was very quick to respond and created an incredible itinerary that my clients absolutely loved. From the incredible hotel loc... See more

Company replied

Rated 5 out of 5 stars

Our first trip with Goway was a total joy. Shalini worked with me to plan a trip for 5 adults to Portugal. She is a gem! Always responded quickly and offered great suggestions for activities, worked w... See more


Company details

  1. #3 of 5 best companies in Tour Operator
  2. #4 of 5 best companies in Airline Ticket Agency
  3. #1 of 1 best companies in Cruise Agency
  4. #2 of 2 best companies in Cruise Travel Agency
  5. #3 of 3 best companies in Cultural Tours Provider
  6. #7 of 20 best companies in Travel Agency

Written by the company

WE HAVE A MISSION: To be the leader in customized travel experiences for Globetrotters! WE HAVE A VISION: To empower our community of Globetrotters to realize a lifetime of travel!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Rated 5 out of 5 stars

Great program which achieved our aims…

Great program which achieved our aims for our Perth stopover.

January 30, 2026
Unprompted review
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Reply from Goway Travel

Thank you for your kind feedback! We’re so pleased to hear the itinerary was a great fit and that it achieved exactly what you were hoping for during your Perth stopover. We appreciate you taking the time to share your experience and hope to help with future travels again soon.

Rated 5 out of 5 stars

Trip of a lifetime in Vietnam

My husband and I just returned from an amazing two week trip to Vietnam. I have to thank our wonderful destination specialist, Harpreet Litt. She was so helpful and patient in the planning process, willing to customize the itinerary to our specific interests. We were so impressed with how smoothly everything went on the trip. All of the hotels were excellent and we had terrific guides (special shout out to our wonderful guide Quan in the North) and drivers. We felt like we were able to have some very unique experiences that were off of the beaten path away from the crowds. We highly recommend Go Way and Harpreet.

January 10, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that you had an amazing trip to Vietnam! It's great to know that the planning process and itinerary customization met your interests. We appreciate your kind words regarding the hotels, guides, and drivers. Thank you for recommending our services!

Rated 5 out of 5 stars

Successful trip for my clients!

My clients just returned from their 3d vacation to the Maldives and told me how smoothly all the arrangements were and in fact when they flew home last night asked me to rebook for them -- with GoWay -- for the same vacation next January! Cedric Wai again haMndled all details and was so efficient & cooperative to work with!

January 15, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that the arrangements for your clients' Maldives vacation went smoothly. It's wonderful they enjoyed their trip so much that they wish to rebook with us. We appreciate your continued trust in our services!

Rated 5 out of 5 stars

Great trip to PEru

Ruthanne organized a great trip for us to Peru. Everything ran smoothly and we saw great sights. She adjusted activities to our interests. This is our second GOway trip and we would definitely use them again

January 27, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that your Peru trip was a success! It is wonderful that everything went smoothly, and we appreciate your continued trust in us for your travel plans.

Rated 5 out of 5 stars

I am pretty sure this was the 1st time…

I am pretty sure this was the 1st time booked with GoWay. Which is ODD because I have been a Travel agent for 35+ years!! Yikes!
Mitch Cudby was wonderful, kind and he had answers to all my questions.

July 23, 2025
Unprompted review
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Reply from Goway Travel

We appreciate your feedback and are so glad the booking experience was wonderful. We are happy that you found our team member kind and helpful!

Rated 5 out of 5 stars

Kimberly Brown- agent extraordinaire

Kimberly Brown, who was the specialist assigned, was outstanding and made everything go as well as could be

January 19, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that the specialist made everything go smoothly. We appreciate your positive feedback and are grateful for your time.

Rated 5 out of 5 stars

Alice Teramoto assisted us every step…Trip to be remembered!

Alice Teramoto assisted us every step of the way from our initial ideas of what countries we wanted to visit down to quickly helping us navigate final pick-ups. She promptly answered question during the whole process and helped with navigating plane seat assignments. Her expertise and ability to always work towards a solution was greatly appreciated. Her experience with travel planning paid up for us throughout the entire trip.

November 28, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that the planning assistance was helpful, from initial ideas to final arrangements. We appreciate that the prompt responses and expertise were valuable throughout your trip. Thank you for your positive feedback.

Rated 5 out of 5 stars

TRAVEL AGENT REVIEW

I have been fortunate as a travel agent to work with Lydia Guo in the Asia department of Goway. I have used her services a number of times for many of my clients. She is knowledgeable and punctual in replying to our many emails or phone calls. All of the customized tours that she has worked many hours on, have worked out perfectly. So much so my clients keep coming back! Love Goway!

January 9, 2026
Unprompted review
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Reply from Goway Travel

We're so happy to hear that the customized tours have consistently delighted your clients. It's wonderful to know that the service has been beneficial to you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Alice Teramoto is such a pleasure

Alice Teramoto was such a pleasure to work with on our New Zealand trip -- so knowledgeable and efficient. Once she found out I was traveling with my 16 y.o. son, she catered all the events so that he/we would have a blast and we did. She also took to heart that I really did not want to have to think about/make decisions while on trip so everything was pieced together seamlessly with clear instructions. We had zero issues while on trip staying in 4 different hotels over 10 days with multiple tours or transfers everyday. It is so hard to believe that it all went seamless - really an unbelievable trip.

December 22, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your New Zealand trip was unbelievable! It's wonderful that all the events were catered to you and your son's enjoyment, and that everything went seamlessly. We appreciate your positive feedback.

Rated 5 out of 5 stars

Outstanding Journey

Representative did a great job listening to our needs and preferences and matching bookings accordingly. All operators were timely, professional and on point. Hotel locations and itinerary was well organized. In summary Goway organized an outstanding journey!

January 6, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that our team listened to your needs and created an outstanding journey for you. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

We had a great trip to Costa Rica at…

We had a great trip to Costa Rica at the beginning of January. Mark did an excellent job of organizing an itinerary that kept all of us happy (2 couples). He was very patient and took into account our individual concerns. I would highly recommend him and Goway Travel. I would not hesitate to use their services again.

January 5, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip to Costa Rica was great! We appreciate that the itinerary met everyone's needs, and we value your recommendation. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

I booked a 5+week tour to Australia…

I booked a 5+week tour to Australia with only 3 weeks notice. Goway and Sam Day, my travel advisor, did a great job of ensuring that I saw everything on my list. Highly recommended them for your travel needs.

November 23, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip to Australia worked out so well, especially with the short notice. It was our pleasure to help you see everything on your list. Thanks for recommending us!

Rated 5 out of 5 stars

we had a great trip with no issues

we had a great trip with no issues and saw some great sights. Emma always does a great job for us. We book all our vacations through Emma. In fact I already contacted her about our next trip. She goes out of her way to make sure all of our needs are met. Emma is Fantastic.

January 3, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that you had a great trip and saw some wonderful sights! It's great to know that we consistently meet your needs. Thank you for your continued trust and feedback.

Rated 5 out of 5 stars

Jessica S at Goway did a great job! Highly recommended!

Jessica S at Goway did a great job of putting together a very detailed, 3 week, custom travel itinerary that allowed us to experience the top destinations and experiences in New Zealand (both on the North as well as South Islands), based on our interests and timeframe, all for a very reasonable price. Her expertise and knowledge of New Zealand saved us from having to do countless hours of research as well as the associated hassles of us having to book each individual tour, hotel stay, transfer, etc ourselves.
Creating a custom itinerary was so much better for us than taking a pre-packaged tour.
Our trip went great and there were no glitches.
We were very happy with our trip and highly recommend using Goway for your next custom-designed travel adventure.

January 10, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that the detailed itinerary met your needs for your New Zealand adventure. It's great to know that the expertise provided saved you time and hassle, and that you were pleased with your custom experience. Thank you for recommending our services!

Rated 5 out of 5 stars

We wanted to express how happy and greatly satisfied

We wanted to express how happy and greatly satisfied we were with the work your planning agent did.
Every items that was booked for us, like airport transfers, transport between cities, flights, trains, hotels, resorts, tours were exact and the drivers were always on time and had our names on a tablet.
It was very relaxing and enjoyable to know that at every place we were going, they had our names and correct reservation / information.
Even better, some of the tours, they had reserved a table for us, often in the best spot in the restaurant.
We want to say thank you for making this trip very memorable and enjoyable.

January 11, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that our planning agent's work greatly satisfied you. It's wonderful knowing all bookings, transfers, and tours were seamless and enjoyable. We appreciate you sharing your positive experience and are glad we made your trip memorable.

Rated 5 out of 5 stars

Asia - Vietnam, South Korea and Japan

I wanted to share that my family had an incredible experience and could not stop raving about Vietnam and the exceptional services they received throughout their time there. They spoke especially highly of their host, Quan (spelling to be confirmed), who was truly an asset to their journey. He shared an impressive depth of history and local insight, which left a lasting impression on them.

One of the standout highlights was the private Master Cooking Class we arranged. The Master Chef was a woman, assisted by her niece, and my clients were deeply impressed—not only by the experience itself, but by the opportunity it provided to show their daughters examples of strong, successful women from Vietnam.

Returning to the orphanage from which they adopted their daughters was an especially meaningful and emotional experience for the entire family.

At every stop, they were met by drivers and staff who were consistently friendly and helpful.

I wanted to share this with you, as I was truly delighted to hear how much they enjoyed every aspect of the experience of this trip.

Thank you so much for your help to plan this vacation and I look forward to working with you in the future.

December 20, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your family had an incredible experience in Vietnam. It's wonderful to know that they appreciated the services and insights from their host. We're glad the cooking class and the orphanage visit were meaningful. We appreciate your positive feedback and look forward to assisting you again.

Rated 4 out of 5 stars

The Variety Cruise through the…

The Variety Cruise through the Seychelles was a wonderful experience. The crew was amazing and treated us like family. The food was delicious. The excursions were awesome! Though the cruise ship wasn't luxurious, it was kept clean for a dated ship. With only 28 passengers on board, the experience was intimate and a lot of fun.

December 27, 2025
Unprompted review
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Reply from Goway Travel

We're glad you enjoyed your Variety Cruise through the Seychelles! It's wonderful to hear that the crew made you feel like family, and that you loved the food and excursions. We appreciate your feedback regarding the ship and are happy you had an intimate and fun experience.

Rated 5 out of 5 stars

My solo Bali experience

I experienced one of the best trip to Bali in Sept 2025. I celebrated my birthday with a solo trip. Not one minute I felt unsafe. My guide Jim and driver Matood were amazing, knowledgeable and kind. The Balinese way.
Lawerence Ferrer my travel consultant worked with me all the way creating activities that flowed and not overwhelming. He was patient and checked with me consistently before my trip and even followed up afterwards. I will never travel again with a travel agent’s the experience is night and day. Thank You GoWay Travel!

September 1, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your Bali trip was amazing! It's wonderful you felt safe and that your guide and driver were so helpful. We appreciate your kind words about the consultant's attentiveness in creating a seamless experience. Thank you for choosing us!

Rated 5 out of 5 stars

Great to ensure a fulfilling travel experience.

GoAway Travel makes sure you are getting a fulfilling experience wherever you go. While not meant for the budget-conscience traveler, it company ensures that more than basic needs are met to ensure you are feeling safe, fulfilled, satisfied, and all common traveling traps and inconveniences are avoided completely.

December 26, 2025
Unprompted review
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Reply from Goway Travel

We appreciate you taking the time to share your experience. We're happy to hear that our focus on safety, fulfillment, and satisfaction resonated with you, ensuring a worry-free travel experience.

Rated 5 out of 5 stars

Japan 2025

My family and I had an amazing trip all thanks to GoAway Travel for helping us organize this. Everything was well planned and sufficient information was supplied and given to navigate our travels in Japan. Activities were well planned and executed properly.

All the hotels booked were amazing, especially the one in Kyoto - Miyako Hotel.

December 22, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your family's trip to Japan was amazing! We're glad our planning and information helped you navigate your travels and that you enjoyed the hotels, especially Miyako Hotel in Kyoto. Thank you for your positive feedback!

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