Goway Travel Reviews 5,164

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many appreciating the personalized and efficient approach to planning holidays. Reviewers often commend the seamless booking process and the carefully selected locations, noting that trips are well-organized and exceed expectations. However, some customers also noted issues with logistical arrangements, such as incorrect airport transfer times or a lack of contact information for excursions, leading to confusion. A few other people also felt that certain hotel bookings were unsuitable for their needs, describing isolated properties that did not match their expectations for leisure travel.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays. Many customers describe their trips as amazing,... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the exceptional service,... See more

Location

Customers had positive experiences with location. Many reviewers praised the excellent destinations and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the ease and... See more

Based on these reviews

Rated 5 out of 5 stars

Goway Travel helped us set up a Venice to Athens cruise on Viking and it was fantastic! Our agent (Kimberly) was responsive to all our questions and helpful navigating all the options for excursions,... See more

Company replied

Rated 5 out of 5 stars

Katie was a dream to work with. We made many changes to the standard itinerary to customize our trip and she never missed a beat. Her responsiveness and humor made working together a joy and her most... See more

Company replied

Rated 5 out of 5 stars

Paul at GoWay made this first GoWay trip a breeze from start to finish! He was very quick to respond and created an incredible itinerary that my clients absolutely loved. From the incredible hotel loc... See more

Company replied

Rated 5 out of 5 stars

Our first trip with Goway was a total joy. Shalini worked with me to plan a trip for 5 adults to Portugal. She is a gem! Always responded quickly and offered great suggestions for activities, worked w... See more


Company details

  1. #3 of 5 best companies in Tour Operator
  2. #4 of 5 best companies in Airline Ticket Agency
  3. #1 of 1 best companies in Cruise Agency
  4. #2 of 2 best companies in Cruise Travel Agency
  5. #3 of 3 best companies in Cultural Tours Provider
  6. #7 of 20 best companies in Travel Agency

Written by the company

WE HAVE A MISSION: To be the leader in customized travel experiences for Globetrotters! WE HAVE A VISION: To empower our community of Globetrotters to realize a lifetime of travel!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Rated 5 out of 5 stars

Responsive and trips are seamless.

Steve is always great to work with. Listens to what I need and provides just that and more. very responsive as well. Their vendors are always top notch!

December 27, 2025
Unprompted review
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Reply from Goway Travel

We appreciate you taking the time to share your positive experience. We're happy to hear that our team is responsive and provides top-notch vendors to meet your needs.

Rated 5 out of 5 stars

GoWay 5*

I have booked many trips with GoWay for my clients and they all have been very satisfied. I like how GoWay is available for clients during travel to help with any emergencies that may come up. GoWay agent Amelia Chee is very knowledgable and has put together so many wonderful itineraries that make me look like a rock star to my clients.

November 7, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your clients have been very satisfied with their trips. It's great to know that our availability and knowledgeable agents help you create wonderful experiences. Thank you for your positive feedback!

Rated 5 out of 5 stars

Superb Experience with Attention to Detail

I am a Travel Agent with Expedia and have used Goway for all my clients travel as well as my own travels.
My group of 15 recently traveled to Vietnam as a group, their experience was absolutely amazing thanks to Siddarth Vats & the incredible team at Goway Travel. From the moment we started planning, Sid was incredibly helpful, responsive, & patient — guiding me through every step with care and attention to detail.

Everything was perfectly organized: transfers, accommodations & local tours, all went smoothly.
While Sid was away Vivian Esposito stepped in & made sure every detail was handled so my group could simply enjoy ourselves. They also took time to understand what our group wanted — balancing relaxation, culture, and adventure just right.

One of the highlights was how quickly Vivan handled last-minute changes and questions especially with Entry Visas— always with a smile & reassuring attitude. Thanks to this exceptional service, my group had a stress-free & unforgettable trip exploring the beauty, food, & culture of Vietnam.
Special Mention to Supervisor Jennifer Murray who was the superb driving force beind the scenes to ensure my clients were well taken care of ! Thank You.
I highly recommend Sid & Vivian & Goway Travels to anyone planning a group trip or international travel. Truly five-star service! ⭐⭐⭐⭐⭐

December 18, 2025
Unprompted review
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Reply from Goway Travel

We're so happy to hear that your group's trip to Vietnam was amazing! It's wonderful to know that the team provided helpful and responsive service, ensuring everything was well-organized. We appreciate your recognition of their attention to detail and quick handling of changes. Thank you for recommending our services!

Rated 5 out of 5 stars

Kyah Nerbas helped me put together an…

Kyah Nerbas helped me put together an amazing itinerary! She was knowledgeable, patient and friendly! Her reply’s were prompt . I had a wonderful experience working with her. Her attention to detail and genuine care for my client’s experience truly showed. I look forward to working with her again

January 6, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that you had a wonderful experience! We appreciate your positive feedback regarding the itinerary planning, the prompt replies, and the attention to detail. We look forward to working with you again.

Rated 5 out of 5 stars

We had a fantastic experience working…

We had a fantastic experience working with Jamil to plan our trip to Italy. Traveling with a 10-month-old can be challenging, but Jamil took the time to customize every detail and ensured the entire trip was as seamless as possible. He responded quickly to our questions and handled last-minute changes with ease. Goway as a whole was great to work with while we were abroad. We would highly recommend Jamil and Goway and would not hesitate to book with them again.

November 18, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip to Italy was fantastic! We appreciate you sharing how our team helped customize your travel plans, especially with a young child. It's great to know we made everything seamless for you. We value your recommendation!

Rated 5 out of 5 stars

Helpful and responsive

I enjoyed working with Heshan to plan my clients' trip to Qatar. He was helpful and responsive. My clients had a great time and were pleased with their transfers, hotels, and tour.

November 30, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your clients had a great time in Qatar. It's wonderful that the transfers, hotels, and tour met their expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

I would love to thank my Travel Expert

I would love to thank my Travel Expert and Coordinator, Melissa Moses, from the bottom of my heart for everything that she did for me, before and during, my trip to Berlin, Prague, and Munich.

I had a FANTASTIC Time the entire trip....and it is really because of her.

As a solo traveler going abroad from the Untied States to Europe, it is a little nerve-racking being in a new country, but Melissa and the rest of the GoWay Team were always there to support me.

Melissa is a true professional the entire time from the minute that I first contacted her to book, until the last minute when I landed back home.

Ms. Moses is knowledgeable and professional, and it was a pleasure having her by my side.

December 24, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that you had a fantastic trip to Europe! It's wonderful knowing our team supported you well as a solo traveler. We appreciate your kind words and are glad that the planning met your expectations. Thank you for your feedback!

Rated 5 out of 5 stars

The trip surpassed our expectations in…

The trip surpassed our expectations in ever way. Each detail was perfectly planned whether it be pick ups or drop offs and each tour guide was knowledgeable and enjoyable! I highly recommend this company

January 1, 2026
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip exceeded what you expected! It means a lot to us that you enjoyed our planning and knowledgeable tour guides. Thanks for your recommendation!

Rated 5 out of 5 stars

Ghana is a Go! Loved everything

I am writing to let you know that my clients returned from their journey and gave glowing reports about the accommodations, tours, and staff. They particularly liked Vivian, their tour guide. Not only was she thoroughly knowledgeable and astute, she was a genuinely great human being, and between her and their excellent driver, made their first time visit one of their best trips.

October 17, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your clients enjoyed their accommodations, tours, and interactions with our staff. We appreciate you letting us know how much they valued their tour guide's knowledge and kindness in making their first visit memorable.

Rated 5 out of 5 stars

Avery Navikevicius was fantastic…

Avery Navikevicius was fantastic booking my trip to Northern Capitals. She provided me with the best options and detailed information to ensure I experience an enjoyable vacation. Avery has a great demeanor and worked very hard during the process of my decision and booking.
Definitely, I will recommend Goway Travel. The service I received was excellent. Avery deserves “Five Stars”. Thanks, Avery for making my trip so delightful in all aspects.

August 23, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip to Northern Capitals was delightful. It's wonderful that the planning and booking process was so positive and that you found the information helpful. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

Australia Trip

Mitch C. is absolutely amazing! He is very knowledgable about the Australia area. He is patient and kind and answered all my questions. I would recommend anyone to book with him. You will not be disappointed!

December 9, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback, and we're so glad the team member was helpful!

Rated 2 out of 5 stars

Trip to New Zealand

Trip to New Zealand. Logistically a nightmare. Scheduled airport transfers at 9am when flight was at 7am. Booked excursion to Milford Sound from Queenstown(probably the most common trip) and the company did not provide any contact information about pickup point, not even the name of service provider to allow direct contact. Unresponsive to telephone call and email. As a result missed the experience. Like many probably the only opportunity will ever have. Spent around $1000 to arrange alternative transport and other services I had paid for to this outfit . Do not recommend.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Custom trip of a lifetime to Japan

My family of 5 adults booked a 3 week custom trip to Japan with GoWay for Oct 2025.

We wanted a mix of activities, transportation and hotels that were booked for us through one point of contact, and some booked by us, as well as free days along the way.

Not many agencies will do this for you but GoWay did. Harpreet Litt was our agent and she delivered with gold stars. This was a bucket trip of a lifetime for us and she did not disappoint.

I am not joking when I say that absolutely nothing logistically went wrong. The private tours we had were a highlight with amazing guides. The bus tours were appropriate and of great value. Transport was easy and reliable and the rest of the time we enjoyed the public transportation and lots of walking of course! Everything we requested was delivered and at a fair price - this wasn’t a luxury vacation but it was comfortable where we needed it to be.

I would not hesitate to use them again and I am recommending them to anyone who wants their vacation on their own terms and within their budget.

October 11, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your family's custom trip to Japan was a bucket-list experience! We appreciate your highlighting the seamless logistics, private tours, and reliable transportation. It's great to know we could deliver a vacation on your terms and within budget. Thank you for recommending us!

Rated 5 out of 5 stars

Trip to New Zealand & Australia (Aug. 2025)

Our Destination Specialist Mikayla McInnis did a terrific job putting the itinerary together and staying on top of changes posed by some airlines. She maintained excellent communication throughout the process. Every aspect of out trip was planned and timed to perfection. We could not have asked for more. Visiting New Zealand and Australia compares to none and the amazing experience will remain with us as unforgettable memory for life.

August 1, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip to New Zealand and Australia was unforgettable! We appreciate your positive feedback regarding the itinerary and communication. It's great to know that everything was planned to perfection, and we thank you for sharing your experience.

Rated 5 out of 5 stars

We had a fantastic trip put together by…

We had a fantastic trip put together by Amanda @ Goway Travel. Pick up to and from the airport went seamlessly. Our tour guides were great . The total package was quite memorable.
We are using Goway for our next trip to Singapore next August.

December 3, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that you had such a memorable trip! It's great to know the airport transfers went smoothly and that you enjoyed the tour guides. We appreciate your continued trust as you plan your Singapore trip.

Rated 5 out of 5 stars

I worked with Osvaldo for a trip to…

I worked with Osvaldo for a trip to Columbia for my travel clients. He was very efficient, very understanding and addressed any concerns that came up. He is a stand out, fantastic rep at GoWay, and anyone working alongside him is lucky.
Thank you for all your hard work to make this trip one for the books for my clients. I look forward to working with him in the future.

December 1, 2025
Unprompted review
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Reply from Goway Travel

We appreciate you sharing your positive experience. We're so glad to hear that the trip to Columbia for your clients was a success, and that the service was efficient and understanding. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Fantastic Vacation!

Melissa at Goway was exceptional to work with on our trip to Costa Rica. 🇨🇷
She was professional, easygoing, and detail oriented.
Our vacation was paced well and allowed us to see all the highlights. All transfers and hotels were booked properly and we felt secure with all arrangements. We saw so many animals in such beautiful places. Thank you, Melissa!

November 5, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip to Costa Rica was exceptional! We appreciate your kind words and are so glad we could provide a secure and well-organized vacation, allowing you to see the highlights and beautiful wildlife. Thank you for your positive feedback.

Rated 5 out of 5 stars

A wonderful experience.

This was my first time working with GoWay. We had a group go to South Africa. Taha put together a fabulous trip for us. The whole experience from start to finish was fantastic. The activities Taha put together as well as everyone we worked with in South Africa was top notch. I'm already planning another trip with Taha.

November 7, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your first experience with us was fantastic! It's great to know that you enjoyed your trip to South Africa and the activities we arranged. We appreciate your positive feedback and look forward to planning your next adventure.

Rated 5 out of 5 stars

Women Take Dubai 2025 with Goway

As a TA, I had the task to prepare a trip to Dubai for 32 women. I have been working with Nerea at Goway to work out all of the details on the trip. Nerea was very professional and helped bring my vision to reality with her expertise.
Upon arrival in Dubai, we were greeted by Ali our tour guide for the week. Ali was the best!! Ali was very knowledgeable and extended patience and care for such a large group of women. He ensured that we all felt safe and his hospitality was second to none. I will be conducting group trips to Dubai in the future and look forward to working with both Nerea and Ali again.

November 6, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your group trip to Dubai was a success! It's wonderful that our team could bring your vision to life and provide such a positive experience. We appreciate your kind words and look forward to working with you on future trips.

Rated 5 out of 5 stars

Highly Recommend Goway Travel

My husband and I planned our honeymoon to Thailand through Goway Travel, and we were absolutely blown away by how seamless and organized everything was. Every detail was thoughtfully arranged, and the entire trip went off without a hitch!

We were especially impressed with the amazing tour guides we had along the way. Their knowledge, stories, and passion added so much depth to our experience—we truly wouldn’t have learned as much without them. Two of our favorites were Mr. Tee and Mr. Sit, both of whom were incredibly energetic, attentive, and went above and beyond to make our trip unforgettable.

We couldn’t be happier with our experience and would highly recommend Goway Travel to anyone planning a trip to Thailand!

November 13, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your honeymoon in Thailand was seamless and well-organized. It's great to know that the tour guides enhanced your experience; we appreciate you mentioning how attentive they were. Thank you for recommending our services!

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