Goway Travel Reviews 5,164

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many appreciating the personalized and efficient approach to planning holidays. Reviewers often commend the seamless booking process and the carefully selected locations, noting that trips are well-organized and exceed expectations. However, some customers also noted issues with logistical arrangements, such as incorrect airport transfer times or a lack of contact information for excursions, leading to confusion. A few other people also felt that certain hotel bookings were unsuitable for their needs, describing isolated properties that did not match their expectations for leisure travel.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays. Many customers describe their trips as amazing,... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the exceptional service,... See more

Location

Customers had positive experiences with location. Many reviewers praised the excellent destinations and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the ease and... See more

Based on these reviews

Rated 5 out of 5 stars

Goway Travel helped us set up a Venice to Athens cruise on Viking and it was fantastic! Our agent (Kimberly) was responsive to all our questions and helpful navigating all the options for excursions,... See more

Company replied

Rated 5 out of 5 stars

Katie was a dream to work with. We made many changes to the standard itinerary to customize our trip and she never missed a beat. Her responsiveness and humor made working together a joy and her most... See more

Company replied

Rated 5 out of 5 stars

Paul at GoWay made this first GoWay trip a breeze from start to finish! He was very quick to respond and created an incredible itinerary that my clients absolutely loved. From the incredible hotel loc... See more

Company replied

Rated 5 out of 5 stars

Our first trip with Goway was a total joy. Shalini worked with me to plan a trip for 5 adults to Portugal. She is a gem! Always responded quickly and offered great suggestions for activities, worked w... See more


Company details

  1. #3 of 5 best companies in Tour Operator
  2. #4 of 5 best companies in Airline Ticket Agency
  3. #1 of 1 best companies in Cruise Agency
  4. #2 of 2 best companies in Cruise Travel Agency
  5. #3 of 3 best companies in Cultural Tours Provider
  6. #7 of 20 best companies in Travel Agency

Written by the company

WE HAVE A MISSION: To be the leader in customized travel experiences for Globetrotters! WE HAVE A VISION: To empower our community of Globetrotters to realize a lifetime of travel!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Rated 5 out of 5 stars

I have worked with GoWay for several…

I have worked with GoWay for several years. My clients have always been more than satisfied with their experiences. The group of 59 passengers to Sri Lanka Nov. 11th was no exception. Christine JI was amazing as always, helping me put together so many moving parts. Thanks again Go Way and Christine for making me look like a Rock Star to my clients. Until next time.

November 11, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your clients were satisfied with their experiences in Sri Lanka. We appreciate your continued partnership and thank you for recognizing our team's efforts.

Rated 5 out of 5 stars

I appreciated the professionalism of…

I appreciated the professionalism of this company. The planning and execution of my trip was amazing. I just had to show up and everything was done. Harpreet was amazing. She was patient and executed my travel vision. I will highly recommend and will use again for future travel

November 11, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip's planning and execution were amazing. We appreciate your recognition of our team's professionalism and patience in bringing your travel vision to life. Thank you for your recommendation!

Rated 5 out of 5 stars

“Goway Agent Aylin has been a pleasure…

“Goway Agent Aylin has been a pleasure to work with. She is easy to communicate with, responds promptly, and is incredibly helpful in guiding us through each step—especially for those who are new to the process. Wonderful job, Aylin!”
Çok teşekkürler!

November 21, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that you found our agent helpful and easy to communicate with. We appreciate you taking the time to share your wonderful experience with us.

Rated 5 out of 5 stars

A Very Special 40th Anniversary

Hello,
We wanted a special trip to Peru to celebrate our 40th wedding anniversary and with the help of Karen from Goway Travel we experienced something incredibly special indeed! Firstly, we had no idea that we could plan a unique personal tour just for the two of us! With Karen's help, we planned out every detail that we wanted included in our itinerary modifying things as we went along. She was very patient and helpful as we moved through the planning process until we were completely satisfied with the trip plans. From the moment we arrived at the airport in Lima, we had a personal guide and driver taking us to our first hotel and reviewing the details of our trip. We had personal guides at every place we went with pickup and return service to our hotel. The most spectacular and memorable moments were in Machu Picchu! Our guide was not only very knowledgeable but also very creative at taking our pictures in such a majestic place and that is something we will keep forever!
The coordination between the different guides and drivers at the different locations was relatively seamless. We always felt safely guided everywhere we went. I highly recommend Goway Travel and will definitely use them in the future!

October 22, 2025
Unprompted review
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Reply from Goway Travel

We're happy you had an incredibly special trip to Peru for your 40th anniversary! It's wonderful that we could create a unique, personalized tour just for the two of you. We're glad that the coordination between guides and drivers was seamless and that you felt safe. Thank you for recommending us!

Rated 5 out of 5 stars

Dream trip to Thailand for 20!

Our group of 20 just returned from a fabulous trip to Thailand (Bangkok, Chiang Mai, and Phuket)! The process from start to finish was beautifully facilitated by Suzette Castro at Goway. She made sure that as group leader I had all of the information necessary to create a wonderful experience for my group. The local Thailand suppliers were also incredible! We will absolutely book again and I hope to partner with Suzette for many more experiences!

October 31, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your group had a fabulous trip to Thailand! It's great to know the planning process was beautifully facilitated and that you had all the necessary information for a wonderful experience. We appreciate your intention to book again in the future.

Rated 5 out of 5 stars

Ireland tour

I visited Ireland in September 2025. The trip was amazing and the second time I’ve booked with Goway travel. Well organized, we hit all the best sites and some we wouldn’t have known about without Goway’s expertise. Our agent. Farnaz Bagheri was professional , knowledgeable and very helpful during planning and when we had questions while travelling. Wonderful experience - highly recommend Farnaz and Goway

September 19, 2025
Unprompted review
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Reply from Goway Travel

We're happy you enjoyed your second trip with us! It's great to hear that our planning and expertise helped you discover amazing sites. We appreciate your kind words and are glad the agent was so helpful.

Rated 5 out of 5 stars

Switzerland by Train

Michael Keon planned a first-class two week trip for my husband me in Switzerland. We travelled by train to each destination with a first class Swiss travel pass - highly recommended. All our hotels were within walking distance of the train station and were very comfortable, most with balconies, and each one was very unique, giving a great flavour of the different cultures in Switzerland - lakeside, skiing village, French, Italian, German. Michael booked several excursions to tops of mountains on cogwheel trains or in gondolas. All very well organized!

October 7, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip to Switzerland was first-class! It's wonderful that you enjoyed the train travel, hotels, and excursions. Thank you for sharing your experience.

Rated 5 out of 5 stars

Costa Rica

Our experience was with Walter. He is very professional, knowledgeable, patient, kind and prompt. We wish he could be our driver on all our vacations...Thanks Walter from the Kidd's on our Costa Rica Vacation!!!

November 4, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that you had such a wonderful experience. It's great to know that the service was professional, kind, and prompt. Thank you for your positive feedback!

Rated 5 out of 5 stars

I worked with Jaime Vargas-Hernandez to…

I worked with Jaime Vargas-Hernandez to put a last minute trip to Peru for my clients, i did not have much knowledge of Peru but with the guidance of Jaime i was able to offer one of a lifetime trip to my clients.
Once my client arrived they contacted me right away to inform how much they enjoying their first day with Local sight seeing tour on Lima and they looking forward to Machu Picchu, Jaime worked with to provide a flawless trip for my client and under their budget.
Jaime was available to me through out my booking process and was able to offer me alternativities if something was not available .
Jaime's destination knowledge is amazing and above all his service and customer service level is very much apricated .
He has also tried me to help/assist me with other departments where i was not able to get answers .
I would definitively recommend Jaime if you ever deal with Go away, if he cannot help you he will put you to the right person who can assist you the same way.

Looking forward to working with Jaime again in future.

Thank you for all your hard work,
Best,
Unnati
Avenue Travel.

August 21, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that the trip to Peru was a success! We appreciate you sharing how our team member's guidance and knowledge ensured a flawless experience for your clients. We look forward to assisting you again in the future. Thank you!

Rated 5 out of 5 stars

Extremely professional and reliable

Overall extremely professional and reliable. Our travel guide Amanda organized an amazing trip for us and it was just what we could’ve dreamed of. It was a great balance of downtime and activity, and all the “outings” were so impressive. All our guides were so kind and excited to share their country with us.

November 1, 2025
Unprompted review
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Reply from Goway Travel

It's wonderful that the trip was everything you dreamed of, with a great balance of relaxation and impressive activities. We appreciate your positive feedback!

Rated 5 out of 5 stars

Hello,

Hello,
I want to take the time to express the gratitude felt from working with Paula Polachek on my Thailand Trip #1075336. My group arrived back home Sunday, November 16, 2025. The trip was absolutely AMAZING!! I had a group of 24. Everyone totally ENJOYED! Everything went off perfectly. No hiccups. The Thailand experience was PHENOMENAL!! I love working with GOWAY. They provide SUPERB service!! Outstanding!! They are the BEST. I will always work with GOWAY with all my international trips. The tour guides were knowledgeable & informative. The hotels were wonderful. The tours were breathtaking. The total service from the time we got on the airplanes, to the coach buses, hotels, tours, & back to the airport was awesome. No problems at all!!! PERFECT!!!
Thank you, GOWAY!! You provide professional outstanding services.
Drusilla Brewer
KHM Travel

November 8, 2025
Unprompted review
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Reply from Goway Travel

We're happy your group's Thailand trip was amazing! It's wonderful to hear everything went perfectly and that you enjoyed our superb service. We appreciate your continued trust in us for your international travel plans. Thank you for your positive feedback!

Rated 5 out of 5 stars

I worked with Kajal to put together an…

I worked with Kajal to put together an absolutely
amazing itinerary for my clients to South America.
All of the hotels, private tours and transfers were arranged perfectly.

I work with the destination experts at Goway always
for custom tours around the world a lot and I am never disappointed with the service or product

October 14, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that the South America itinerary we created met your clients' needs! It's wonderful to know that the arrangements for hotels, tours, and transfers were flawless. We appreciate your continued trust in our custom tour services.

Rated 5 out of 5 stars

Customized trip to Japan met and exceeded all our expectations

We recently got back from an amazing two-week trip to Japan with a customized itinerary to several cities from Goway. Everything from the welcome and airport transfers, to the hotel bookings, private guides and JR train travel passes worked smoothly and as expected. Maria Spitman was our destination specialist and she was very patient with my questions and helpful guiding me through the trip planning process and booking phase. Her insights and tips in the weeks before the trip were also very useful. She also made sure that my accessibility issues were noted ahead of time, so that the guides would be aware and could help me still enjoy the full experience. Before working with Goway, I was finding trip planning to Japan to be overwhelming due to the many sights and attractions, worried about my more recent mobility issues, and not being familiar with their transportation system. Maria made it possible to customize what we wanted to see and needed all within our budget. I highly recommend using Goway and Maria as your travel specialist.

November 7, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip to Japan was amazing! It's great to know that the itinerary, transfers, hotels, guides, and train travel worked smoothly. We appreciate your feedback regarding the planning process, accessibility considerations, and budget. We're glad you found our services helpful!

Rated 5 out of 5 stars

Wonderful experience!


Janette did a remarkable job planning our Australia/New Zealand adventure. It truly was amazing! Our travel was great, the tours were wonderful, and the hotels were perfect. We had a wonderful time - better than we could’ve imagined. Thanks for helping make our dream come true!

October 15, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that you had an amazing adventure in Australia and New Zealand! It's wonderful that the travel, tours, and hotels were perfect. We appreciate you sharing your experience with us!

Rated 5 out of 5 stars

Portugal/Spain

Had the pleasure of working with Heidi to plan a Portugal/Spain get away. She listened to our budget constraints and still pulled off a fabulous itinerary! We had a wonderful time!

November 8, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that we created a fabulous itinerary within your budget for your Portugal/Spain getaway. We appreciate your positive feedback and are glad you had a wonderful time!

Rated 5 out of 5 stars

Small Groups

This was VERY nice to be in a SMALL group and not always with the same people – it gave us a chance to meet many new faces and I liked it VERY much.

October 20, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that you enjoyed the small group setting and the opportunity to meet new people. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

First Time Travel Advisors using Go-Way

We are Isaiah and Deborah, franchise owners of Cruise Planners. We’ve been in the travel industry for over 21 years, but until recently, we hadn’t had the opportunity to work with GoWay Travel.

From the start, our experience with Nerea has been absolutely outstanding. Initially, I was a bit hesitant because I wasn’t completely familiar with GoWay’s process. However, once Nerea guided me through everything and reassured me that it would all come together smoothly, we were able to stay on track for a fantastic result.

Our first group just returned from their trip to Dubai, and the only complaint we received was that the trip was too short! The group had an incredible time—they loved the itinerary, the accommodations, the food, and the transportation. What makes this even more impressive is that I, as their travel advisor, didn’t travel with them. That’s how you know the trip was exceptionally well planned. I didn’t receive a single call from clients while they were away, and everyone came back happy and eager to book again in the future.

I’ll definitely be planning more trips to Dubai—and beyond—with Nerea and the GoWay team. They are a reliable and experienced company that truly understands how to design seamless group travel experiences.

A huge thank-you to Nerea, Leanne (our financial contact at GoWay), and the entire team. We sincerely appreciate your professionalism and support, and we look forward to collaborating on many more successful group trips in the future.

All the best,
Isaiah and Deborah

November 3, 2025
Unprompted review
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Reply from Goway Travel

We're so happy to hear that the Dubai trip was a success! It's great to know the group enjoyed the itinerary, accommodations, food, and transportation. We appreciate your kind words regarding our team's professionalism and support. We look forward to planning more trips with you and maybe even longer stays!

Rated 5 out of 5 stars

Phenomenal service experience

I had the pleasure of working with Kyah for an Italian adventure for a family of 6. Kyah has been extremely helpful from the very beginning! She had a three-way call with the client and myself to get the “vision” firsthand. Not only did Kyah deliver the most amazing properties and itinerary, she literally saved this booking! The client was indecisive and the process lingered over a month. Kyah was very patient and after working more with the client, we delivered the PERFECT fit to secure the booking!!! I cannot thank her enough!

October 30, 2025
Unprompted review
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Reply from Goway Travel

We're so happy to hear that the Italian adventure planning was a great success! It's great to know that our team's dedication and patience resulted in the perfect trip. Thank you for sharing this positive experience.

Rated 5 out of 5 stars

Goway travel advisor Edwina

We used Goway agent Edwina who was very caring & receptive to our wishes and went out of her way to have happy customers. She was very prompt to replies & always worked with us the customers to get the vacation we wanted. She worked on a very personal level & we will use her again for future travel.

October 15, 2025
Unprompted review
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Reply from Goway Travel

We appreciate you sharing your wonderful experience. It's great to hear that our agent was so attentive and helpful in creating the vacation you desired. We look forward to assisting with your future travel plans.

Rated 5 out of 5 stars

You were attentive to our needs and…

You were attentive to our needs and provided the trip of a lifetime. So many logistical things to work out on a trip that's more than four weeks long. Our expectations were met! Thank you, Maria, we look forward to working with you again.

October 23, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that we provided you with a memorable trip! It was our pleasure to ensure all the details were taken care of. We appreciate your kind words and look forward to helping you again.

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