Zeal Reviews 

444
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear explanations, making the entire process smooth and understandable. The service provided is frequently described as exemplary, efficient, and professional, often exceeding expectations and delivering significant results. However, some people mentioned issues with the signing process, and problems with incorrect invoicing that required extensive back-and-forth to resolve.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, efficiency, and... See more

Service

People report positive experiences with service, often describing it as exemplary, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Zeal for Capital Allowances for 5 of our properties, and I cannot recommend Matt and the team more highly. From start to finish the service has been exemplary, and questions etc have alwa... See more

Rated 5 out of 5 stars

Process was very quick and easy. Comms were via email and telephone, in an easy to understand language, no financial jargon and the process was explained fully. No hesitation in using these guys aga... See more

Rated 5 out of 5 stars

Painless and ultimately profitable process from our side, even with our own delays in being able to obtain some necessary information. We'd certainly use Zeal again if needed. Thanks.

Company replied

Rated 5 out of 5 stars

Nothing was too much trouble, everyone was incredibly helpful and every question we had was answered promptly. We wouldn't hesitate recommending Zeal. Thank you very much for such a first class servic... See more


Company details

  1. Tax Department
  2. Alternative Financial Service
  3. Tax Advisor

Written by the company

Wave goodbye to conventional tax advisors. Say hello to Zeal. Zeal are Chartered Tax Advisors who help business owners claim a specialist tax relief on the embedded fixtures found in and under their commercial properties. Items like electrical and heating systems, pipework, flooring, kitchens, bathrooms and more. On average we help owners save around £35,000 in tax - many even receive a cash tax rebate for tax they didn't know they had overpaid. Zeal work on a paid-by-results basis so there are no fixed or upfront fees. As members of the Chartered Institute of Taxation, our team have many years of experience in capital allowances and our process is fully compliant with HMRC guidelines. We have claimed back millions of pounds in tax for business property owners and are proud of our 100% success rate on HMRC submitted claims. We offer an excellent aftercare service and are here as long as you need us to give you support in applying your savings to future tax payments. For more visit www.gozeal.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

444 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(444)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Jonathan was very patient and professional helping us through the process. The tax advisers were also very polite and professional. Me and my family have saved loads of tax going through the process. Would highly recommend them.

January 21, 2022
Zeal logo

Reply from Zeal

Thank you so much for your kind words. We will pass your feedback onto the Team :)

Rated 5 out of 5 stars

Very happy to recommend

This was unknown territory for us, and the initial information Zeal put together before we signed on to do the work was detailed and easy to understand. The formats of the results they found were the same. We will be happy to recommend the team at Zeal based on the experience we've had to date.

January 20, 2022
Zeal logo

Reply from Zeal

Thank you for your 5* review! We are so pleased you were happy with out service

Rated 1 out of 5 stars

Cold calling

Cold calling, incredibly rude.

January 20, 2022
Unprompted review
Zeal logo

Reply from Zeal

Hi,

I am very sorry to hear this. Could you please send us an email to hello@gozeal.co.uk with your details and I will ensure you are removed from our database and not contacted again.

Kind regards,
Team Zeal

Rated 1 out of 5 stars

Don't use this company!

Don't use this company!! I got a £307 rebate and have been charged just short of 6k for the service, after numerous calls, they still haven't helped me, and now I am being charged for recovery of losses

January 19, 2022
Unprompted review
Zeal logo

Reply from Zeal

Dear Amanda,

Sorry to hear you are not satisfied with the outcome of your claim with us.

We have reviewed your case and spoken with your case manager. Our last correspondence with you was at the start of November. Since then, we have tried five times to get in contact with you.

During this last call we discussed the claim outcome for you and your ex-husband, who jointly owned the property. In summary, the claim generated tens of thousands of pounds in future tax savings which can be claimed over the next few years by the businesses. The claim also generated a cash tax rebate, 90% of which was due to and refunded to your ex-husband – only £300 was due to be refunded to you, which as you state you received. We informed you of this and explained that most of the money had been refunded by HMRC directly to your ex-husband.

We attempted to resolve the matter with you, which included putting in place a payment plan. However, we have been unable to contact you. As a result, and in line with our overdue payment policy, your outstanding invoice was sent to a third-party debt collection agency. We urge you to please call us immediately on 01633 287898 to resolve this matter.

Kind regards

Team Zeal

Rated 5 out of 5 stars

I called in to zeal at the start of the…

I called in to zeal at the start of the week after seeing an advertisement of there’s in a BH&HPA leaflet. Spoke to a gentleman called Tom who was very helpful and efficient going through the questions needed in order to check if my holiday let qualified. I would definitely recommend ZEAL as they are very open and honest about the service they provide. With giving the best advice and support through any struggles you have. Young Thomas was a very clear and prompt young man! Will definitely be using Zeal again. Thank you again!

December 21, 2021
Unprompted review
Zeal logo

Reply from Zeal

So glad we could help you save on your tax! Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Excellent service from Jonathan Corfield…

Excellent service from the Zeal team especially Jonathan Corfield! Top notch from start to finish! Very professional, straight forward and saved me money I didn’t know I could save! Highly recommend them and Jonathan! Superb!

December 15, 2021
Unprompted review
Zeal logo

Reply from Zeal

Thank you so much for your kind words, we will pass your feedback onto Jonathan and the Team :)

Rated 5 out of 5 stars

Unexpected delight

Recently received an unexpected call from a chap called Tab. A very polite and lovely sounding guy. He patiently explained the whole capital allowances process to me in great detail. It’s such a great scheme introduced nearly 20 years ago by HMRC. Excellent service from Tab and Zeal tax. I wish them all the best in the future.

December 7, 2021
Unprompted review
Zeal logo

Reply from Zeal

Thank you for your 5* review, we will pass your words onto Tab

Rated 5 out of 5 stars

Great experience with Zeal

Had a great experience dealing with Mel and the team at Zeal. They simplified the Capital Allowance process and I am delighted with the results. Would recommend using Zeal.
Andrew

November 30, 2021
Zeal logo

Reply from Zeal

Thanks for the 5* review Andrew!

Rated 5 out of 5 stars

Great initiative

Thank you to the Zeal team, I was super cautious as I was not certain my small business would benefit but they helped find a way, to Chris Battrick for handling the whole process and to Claire Tetley for answering all my queries.

November 28, 2021
Unprompted review
Zeal logo

Reply from Zeal

We're thrilled our team could help your business! Thank you for sharing your experience.

Rated 5 out of 5 stars

Great service

Great service, Chris Battrick was very knowledgeable. I made a substantial tax saving due to efforts.

November 27, 2021
Unprompted review
Zeal logo

Reply from Zeal

So glad we could help you save tax!

Rated 5 out of 5 stars

Very happy with the service I received.

Very happy with the service I received.

Chris Battrick was very knowledgeable and friendly. He explained everything in depth.

I was very surprised with the amount I was able to claim back

November 27, 2021
Unprompted review
Zeal logo

Reply from Zeal

Thank you for the review Jamie!

Rated 5 out of 5 stars

zeal were brilliant

zeal were brilliant, i managed to save £30,000 by dealing with Chris Battrick. i was bit suspicious at first, i am very happy with the service i received 10/10

November 27, 2021
Zeal logo

Reply from Zeal

Hope you're as thrilled with the result as we are!

Rated 5 out of 5 stars

Zeal were fantastic

Zeal were fantastic, I dealt with a very nice gentleman Chris Battrick.
I managed to make a huge tax saving.

November 27, 2021
Unprompted review
Zeal logo

Reply from Zeal

Fantastic news on your claim, thanks for sharing Natalie!

Rated 5 out of 5 stars

Zeal approached me about saving tax for…

Zeal approached me about saving tax for my B&B, at first i was apprehensive but Chris Battrick was very helpful. Would deffinantly recommend

November 27, 2021
Unprompted review
Zeal logo

Reply from Zeal

So glad we could help, thank you for the 5* review.

Rated 5 out of 5 stars

Excellent

I dealt with a gentleman called Chris Battrick, he was professional and helpful. He got me more money back than I was expecting. Great service and I’ve shared his details with friends I’ve been so impressed.

November 27, 2021
Unprompted review
Zeal logo

Reply from Zeal

Thanks for the review Ellen! Wonderful you had a great result.

Rated 5 out of 5 stars

Incredible Advisor 10/10

"Dealt with Zeal recently unlocking Capital Allowances, Chris Battrick was very helpful. i received a substancial pool of tax savings"

November 27, 2021
Zeal logo

Reply from Zeal

Brilliant to hear we have saved you tax going forward, thank you for sharing!

Rated 5 out of 5 stars

Great company

Great company, dealt with Chris Battrick who helped me from start to finish to complete my claim, I managed to unlock tax savings which my accountant wasn't aware of

November 27, 2021
Unprompted review
Zeal logo

Reply from Zeal

Great to hear we could get some tax back for you, thanks John!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look