Zeal Reviews 437

Simple clear explanation. friendly staff who are informative and know their stuff.
I have recommended Zeal to a few friends, as working with them seems to be a no brainer

Matt Jeffery was incredibly knowledgeable and explained everything clearly.

Zeal staff were extremely reliable and helpful. They did exactly what they said they would do, producing a full report which could potentially result in significant tax savings. Thank you.

Zeal handled our tax rebate for a property we bought six years ago as a furnished holiday let, identifying around £100k of unclaimed allowances. The claim was handled quickly and effectively by Tom with no pushback from HMRC and without excessive amounts of paperwork being required from us. All questions were responded to quickly and clearly by Tom who will be available in the future to help us if we forget what goes where when filing future returns. Altogether a faultless cradle to grave service and I have no reservation in recommending them.

Beware – my experience mirrors many other negative reviews

I was cold-called by Zeal in February 2024, despite never seeking their services. At the time I was in a very vulnerable position (dealing with a domestic abuse court case and on increased medication) yet was still pressed to sign quickly.

The engagement letter was ambiguous, especially clause 8.3, which I understood to mean fees would only become due when HMRC repayments or confirmed tax savings were realised. Instead, Zeal invoiced me thousands of pounds upfront after receiving only a modest HMRC repayment.

Worse still, the first invoice was wrong and only corrected after days of back-and-forth – something you shouldn’t expect from a firm of “tax professionals”. This added unnecessary stress and made me seriously question their accuracy and transparency.

Looking at other reviews, it’s clear my experience is not an isolated incident. Many clients report the same pattern: being led to believe there’d be no upfront outlay, only to find themselves billed heavily while any actual benefit may take years to materialise.

I have paid in full, but I would never recommend Zeal. If you’ve had a similar experience, I would strongly encourage you to also raise it with their professional/regulatory body, so that the scale of these issues is recognised and addressed.

This review reflects my personal experience and understanding of events.

Zeal Tax was recommended to me by the Professional Association of Self-Caterers (PASC).

Zeal did what they said they would do, on time, professional and efficient. It proved to be a great return on investment.

I am happy to recommend Zeal to anyone needing specialist capital allowances advice for a holiday let.
Paul Teasdale

Fantastic service. Experts in their field.

Zeal (particularly Keshia and Jack) were great to deal with. They were very professional, friendly and always there to answer my questions. They guided me through the process of claiming capital allowances on my Airbnb and successfully identified over £100,000 of allowances. I was delighted with this result and wouldn't hesitate to recommend Zeal.

Brilliant company to deal with. Everything was explained and all questions answered clearly. The service was efficient and with little to no stress. A very satisfied customer who wouldn't hesitate to recommend them.

The service Zeal provides is professional, efficient and gets results. It has been a pleasure dealing with you.

Clear, friendly and efficient support - highly recommended

It's the second time I have used Zeal's services and both times they have been proactive and efficient saving me £1,000's in tax. Highly recommended! Thank you Matt Jeffery.

Highly recommend
Chris was brilliant

Really knowledgeable and very helpful

Well informed

Remarkably easy, fast, and efficient; Zeal do everything.

Was referred by accountant and glad I was.
So refreshing to deal with an efficient and friendly company. From start to finish (which wasn't long at all) a pleasure to deal with. Lee who did the survey knew his stuff and was very personable. That fella covers a lot of miles!
If you think you can claim Capital Allowances contact ZEAL. They'll tell you straight off on a phone call whether they think you can or can't, and if you can it's done and dusted in a matter of weeks.
Don't pay tax you don't need to pay!

Painless and ultimately profitable process from our side, even with our own delays in being able to obtain some necessary information. We'd certainly use Zeal again if needed. Thanks.

Straightforward process in what appeared to be a complicated area - so very helpful in terms of achieving a great result with a little stress as possible. Always happy to answer questions and give detail and clarity on the process. Wholly recommend to anyone

Excellent service .Delivered financial advice in a layman’s terms which i fully understood .