Grace Removals Group - AlbanyReviews 

63
TrustScore 5 out of 5

4.8

548 Albany Highway, 6330 Milpera, WA, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had Grace Removals back to unpack my shed. They did such an amazing job the previous week trying to unpack my stuff which wasn’t easy as I have a small home. Again the boys (men) worked hard... See more

Company replied

Rated 4 out of 5 stars

Albany team has good customer service and communications. Friendly and helpful. Perth team, can’t say the same, I’m afraid. Delivery weeks late and no communications from them unless I jump up and... See more

Company replied

Rated 5 out of 5 stars

We were moving to a new home the team who shifted us were excellent. Careful with all our things and very cheerful.

Company replied

Rated 4 out of 5 stars

Packing was a bit rough with breakages of glass and picture frames from being put in boxes with no wrapping however, pots and pans that wouldn’t break were wrapped - perhaps a little training could be... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 548 Albany Highway, 6330, Milpera, WA, Australia

  • 1300725991

4.8

Excellent

TrustScore 5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(63)

331 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Brilliant personnel. The guys that Grace Bros sent to do the…

The people that Grace Bros sent to do the job were excellent, particularly the man in charge, I’m sorry I forgot their names - but they really went beyond the scope of their duties and were very pleasant and helpful. Only complaint was one piece of damaged furniture which Grace Bros is having professionally repaired for me. Also, one little thing - labelling of contents of boxes could be a little more detailed to make unpacking a bit easier.

October 11, 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Camilla,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The team was professional and pleasant…

The team was professional and pleasant to engage with.They were helpful and went above and beyond.

September 9, 2022
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Catherine,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Respect and professionalism all the way

I contacted Grace as my son died very suddenly and we needed to move his furniture and belongings interstate very quickly. From the moment we spoke with Jody Byrt in Melbourne we felt confident things were going to work out well. Jody quoted a price and arranged for the furniture to packed and delivered within about 10 days. She was extremely respectful, attentive and answered all our queries easily. The furniture arrived on time nice and early at 9.00am. I was greeted by Danny Brooks, Cody Brooks and Bradley Porteous and honestly, they couldn't have been nicer, more helpful or considerate of the circumstances we all found ourselves in. When they moved the furniture I mentioned how careful they were being and the response was 'well it's someone's person possession and we need to respect this.' With the heavy equipment they volunteered to move it to another location. Not one grumble or complaint, they just kept saying, 'anything you want, we'll do it for you.'
Danny, Cody and Bradly, thank you for making such a hard situation so bearable. I would definitely recommend Grace to anyone as their service goes beyond just professionalism. They care.

September 7, 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Chris,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace came with a good crew and packed…

Grace came with a good crew and packed our house up in Albany for our move back to Perth. Some went to there storage facility in Albany and some came to PER. 2 years later we have just had the rest of our goods delivered to us in Perth. Everything was well covered and in good condition.Again the guys who delivered our gear were careful and courteous and on time. Well done to Dean and all of his crew in Albany.

September 2, 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Simon,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Boys were great

Boys were great, packed everything nicely and delivered it on time and nothing was damaged.

August 25, 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Michelle,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Really helped make the journey easier

Really helped make the journey easier. The pick up guys in Denmark were fabulous. Thank you Danny for your care. And Dean for your service and patience.

August 24, 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Jana,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Cannot reccommend Grace enough

The movers from Albany office did the uplift in Kojonup
in wet conditions and worked like dogs. So did the lads doing the delivery to our new home in Northampton. They did a great job with no complaint. Just the best.

August 20, 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Sue,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

This company is very professional,from…

This company is very professional,from start to finish i could not fault them.

May 24, 2022
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Gail,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Have dealt with the local Grace Bros in…

Have dealt with the local Grace Bros in Albany who are professional,prompt,clean & tidy making my clients happy.
Lovely local family to do business with again thank you.

December 24, 2021
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Peter,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Always on time and efficient

Always on time and efficient. I have had some large, awkward and heavy pieces of furniture. Where possible Grace staff take them apart so that staff and the piece of furniture are not damaged or hurt. My recent move involved awkward spaces and my washing machine proved to be a problem. Only experience got the machine into the allocated space. I trust Grace staff. They have the support of an organisation with a lot of experience.

September 17, 2021
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Kay,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

We are giving Grace Removals Group…

We are giving Grace Removals Group -Albany a 5 star rating.
Jaime Keys from Grace Removals Albany was very professional and helpful during our quote and the organization of our move from Denmark to Perth.
Jaime's team were efficient, careful, courteous and worked well together and our contents arrived as planned with no problems.
We have no hesitation in recommending Jaime and his Albany team to make your move hassle free.
Sandra and Barry

June 6, 2021
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Barry and Sandra,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Excellent service

Great customer service with good price, friendly team and efficient. Would highly recommend.

May 27, 2021
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Em,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Piano

Impressed with the consideration given to me when needing my piano moved after another company was a no show. I had a tight time frame and a 12 stair entrance to my house. Grace Bros managed all of the procedure with great problem solving and great care of my piano.

May 4, 2021
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Nolene,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

A Great Job

Everyone involved from the initial contact & quote, the careful packing to the final box being unloaded was friendly, helpful & well-organised. Despite the very busy Christmas season, the weather (VERY warm) & difficult manoeuvers encountered everything went smoothly. Thank you.

December 28, 2020
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Sue,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 1 out of 5 stars

Badly packed from WA and goods lost and…

Badly packed from WA and goods lost and no follow up re my email.

December 5, 2020
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Melanie,

Thank you for getting in touch with us so we can look into this issue. We’ve passed on your details to a Grace representative who was assigned to your open ticket. Kindly wait for their update. We appreciate your patience.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

On short notice the Grace team Albany…excellent service

On short notice the Grace team Albany went beyond there efforts and was great appreciated

December 4, 2020
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Valued Customer,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Seamless service with Excellence

We thought the entire process was seamless. From pick up and drop off we felt our property was well cared for. Josh and Dingo on the Albany end were wonderful. They were helpful and patient esp when I did the “girl thing “ and changed my mind!
Excellent service very happy

November 11, 2020
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Loyal Customer,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Good friendly team

Good friendly team, well organised & efficient

October 31, 2020
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Kim,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

COULD NOT HAVE DONE IT WITHOUT THEM

From the initial phone call right through to the final box being unloaded, the staff, service and overall experience was first class.
Ours was not an easy move, staggered over a few days, we had a lot of "Stuff" and numerous artworks and difficult items that they needed to pack and move. NOTHING was too much trouble, the boys even asked at the end of an exhausting move - "is there anything else we can do to help you?" great attitude and much appreciated.
Moving house is stressful - especially when you are working and busy, the Albany TEAM alleviated so many of those stressful moments and I would have no hesitation in recommending them. Thank you Jamie and Team Albany!!

September 14, 2020
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Jan,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 1 out of 5 stars

Worst company to use in the world

Worst company to use in the world. Never ever choose them. They’re expensive and don’t care at all about your items. They delivered a week late and scratched so many of our items. Have zero communication and every man talks to you like you’re rubbish if you have any issues. Please don’t choose them no matter how much they try and persuade you, choose any other company, my partner and I are out almost 500$ because of them. Will also be putting this on Facebook and YouTube to make sure people don’t have to deal with what we have.

June 30, 2020
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Jason & Alex,
Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you shortly to follow up.
Kind regards,
Grace Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look