Grace Removals Group - Brisbane Reviews 223

TrustScore 4.5 out of 5

4.7

420 Sherbrooke Road, 4110 Willawong, Qld, AU


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Rated 5 out of 5 stars

Team was absolutely outstanding in supporting a complex logistics project. Exceptional customer service from Jazmine, great support from Ryan, and outstanding help from Eric in the Warehouse support... See more

Company replied

Rated 5 out of 5 stars

The team from Grace Removals were very professional, from the quote process to the finalisation of the Job. I can't thank Ryan, Raghawa and the crew enough, polite, organised, on time. Ryan the bra... See more

Company replied

Rated 5 out of 5 stars

We were extremely happy with the service provided by Grace Removals. They handled a large and complex business move for us, relocating around 80 computer setups along with office furniture over... See more

Company replied

Rated 5 out of 5 stars

Sean McNeilliey and his teams on the 21st-23rd of April were fantastic. Nothing we asked of them was too much. It was a big move from a ground floor to a 3rd storey in a tight lift and the boys were f... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 420 Sherbrooke Road, 4110, Willawong, Qld, Australia

  • 1300725991

4.7

Excellent

TrustScore 4.5 out of 5

223 reviews

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Rated 5 out of 5 stars

Exceptional team and service

The team were exceptional. They were efficient, hard working and very polite. I was amazed at how much work they were able to do in a short space of time. I really appreciated how they checked with me at multiple points throughout the day to ensure they were on track. I will definitely be using the Grace team for any future relocations.

July 15, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Emily,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very helpful and flexible

They were a great crew. No fuss, happy to make things happen and even offered a few tools to for me to take some things down.

The communication was excellent as well.

June 23, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Bryn,

Thank you for choosing Grace and leaving a review. We're glad to hear that you had a good experience, and we look forward to seeing you again soon.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Incredible service

Extremely quick and efficient with responses and calls of action. Cannot recommend enough!

June 30, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Grace,

We're happy to hear that our swift responses and actions met your expectations. Thank you for your recommendation and positive feedback!

Kind Regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace arrived on time & prepared to start the Job

Grace arrived on time & all prepared to start the job
Kevin, Allan & Liam where extremely efficient & tidy with pulling furniture apart & putting back together very careful of not knocking walls or scratching/marking anything.
We would definitely recommend these boys & Grace
Real Property Vibe Beenleigh

June 24, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Grannie,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The removal men was professional and…

The removal men was professional and made it all seamless.

July 9, 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Gulam,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The team did an outstanding job moving…

The team did an outstanding job moving our commercial printing business. The lads were professional, helpful, problem solvers and I cannot recommend them enough.

Kind of wish I had more to move they did such a good job :)

July 5, 2025
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Jen,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The Crew

The crew that arrived to do the packing and transporting were committed to the task, worked endlessly until the job was completed and communicated with me throughout the day. They were very responsive to any questions or requests I asked, and all had a friendly nature.

July 2, 2025
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Linda,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Clinician Consult Re-location

From the beginning communication was excellent. The move itself was smooth, and the removalists were lovely and kind.

July 1, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Claire,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very smooth operation

Very smooth operation, great people to deal with, highly recommended.

June 27, 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Callum,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The guys at Grace made the move of our…

The guys at Grace made the move of our office so seamless from start to finish. All furniture was disassembled and reassembled with no issues, no marks or scratches. Would highly recommend the team at grace for a removal.

June 20, 2025
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Madison,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

It was actually a good experience from…

It was actually a good experience from the moment I first started talking to Ryan about the job, very quick response, very flexible with dates and changes to tasks. Good follow-up.

Then the team led by Stephen were great. On time, wearing good PPE, polite and hard working. Other call outs to Jack and (apologies forgotten his name) his colleague that did the finishing.

June 21, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Mike,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Service was good

Service was good. Only drawback was the amount of paper used in packing all of our goods.

June 18, 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Ken,

Thank you for taking the time to review our service. We appreciate your feedback.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great service

Great service, the staff were polite and on time, Jazmine in the office was amazing, I couldn't be happier with their service and communication, everything worked like clockwork. Would recommend,

May 8, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear JQ,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great Staff - Stress Free Move

The team was professional and arrived on time.

Although the move became challenging due to inactive goods lifts at both locations, the team remained positive and continued working with a smile and great attitude. Their perseverance and professionalism were greatly appreciated.

June 16, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Charles,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

My whole experience with Grace was…

My whole experience with Grace was exceptional. My first contact was with Vlad who did the quote. He was extremely helpful and efficient. The packers and moving team were courteous and very hard-working. I added the valet unpacking service and would highly recommend it to anyone.I will definitely be using Grace for any future move.

June 15, 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Maree,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

you wont it done right use GRACE REMOVELEST…

From the beginning right to the end they were wonderful. Nothing was no trouble at all Ask for Allen Josh and Cory to do your lift and to deliver. They were amazing and nothing was a problem for them' They work hard and fast. 100 out of 100

June 14, 2025
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Jane,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Professional and efficient from first…

Professional and efficient from first contact onwards. Over the past fifty years we have moved over twenty times. This would be by far the best experience we have had. Thanks Vlad and the team.

May 31, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Lizzie,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer.

Kind regards,

Rated 5 out of 5 stars

Great Service!

Great Service!
Nick and the team from Grace: did a great job and moved our company over 2 weeks. The lift was fast, efficient and the team looked after our move with care. They were very discreet and quiet through out the office - We thought there would have been a lot more noise – but hardly knew they were there. After the team moved into their desks easily with no issues at all. We could not have been happier.

June 6, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Michelle,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Movers provided great service

The movers were punctual, polite, and there were no issues with any of the items moved. Thank you for a seamless transition between our offices it really makes things easier for our staff.

May 30, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Jordan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great Service from Grace

Our recent uplift/relocation works went extremely well. The team just got on with the work despite the building difficulties, and made it happen on short notice too. The whole process was quick and seamless, we look forward to working with Grace again in the future 😊

May 23, 2025
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Lily,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

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