Grace Removals Group - Canberra Reviews 111

The entire team very friendly and very easy to work with. Communication was prompt and clear, and no change was too difficult to accommodate.

The team completing the move were professional, efficient and thorough. Asked questions when required and made the move look easy!

I would recommend Grace and use them again without hesitation. Thank you to the whole team.

Never again! If I could give a zero I would. They lost 1/4 of pur goods and what did arrive was in very poor condition, mouldy, dirty, poorly packed, broken or damaged, and randomly packed. How is it possible to pack the cork top of a ceramic jar but the jar is nowhere to be found. The carelessness is just astounding. Avoid this company at all costs.

The guys who moved us were fantastic. They arrived on time and were very polite and professional. Our furniture arrived in perfect condition. The three young men are a credit to Grace Removals.

I recently used Grace Removals for my long-distance move, and I couldn't be happier with the service they provided. From start to finish, the entire process was smooth and stress-free, and I highly recommend them to anyone in need of professional movers.

From the initial inquiry to the final delivery of my belongings, Grace Removals demonstrated professionalism, efficiency, and excellent customer service. Here are some key highlights of my experience:

Prompt and Detailed Quotation: The team at Grace Removals provided me with a detailed and transparent quotation, outlining all the costs involved in my move. There were no hidden fees or surprises, which I greatly appreciated.

Packing and Handling: The packing team was meticulous in handling my belongings. They used high-quality materials to ensure that everything arrived at my new home in perfect condition. Fragile items were given extra care and protection.

Timely Pickup and Delivery: The movers arrived on time for both the pickup and delivery phases of my move. They were efficient in loading and unloading, which helped reduce the overall moving time.

Friendly and Professional Staff: Every member of the Grace Removals team was friendly, courteous, and professional. They answered all my questions and concerns throughout the process, making me feel confident in their abilities.

Attention to Detail: Grace Removals paid attention to even the smallest details. They labeled all my boxes clearly, making unpacking a breeze. They also ensured that my furniture was reassembled correctly in my new home.

Communication: Communication was excellent from start to finish. I was kept informed about the progress of my move, and the team was responsive to any inquiries I had.

Affordable Pricing: While their service was top-notch, I found Grace Removals' pricing to be competitive and fair. The quality of service I received more than justified the cost.

In conclusion, Grace Removals made my move a stress-free and positive experience. Their professionalism, attention to detail, and commitment to customer satisfaction set them apart from other moving companies I've used in the past. I wholeheartedly recommend Grace Removals to anyone in need of reliable and efficient movers. They truly made my transition to a new home a pleasant one.

Couldn’t fault it! They managed my interstate move and it all went well!

The customer service from Luca who came onsite to determine our needs was fantastic and his team who did the heavy lifting on the day were very professional, and helpful. I could see they worked well together to coordinate how to move one particular item which was more difficult. Everything ran very smoothly. Would highly recommend Luca and his team.

Luca came out promptly and was very professional and thorough when it came to providing a quote. I had several removalists come to the office to quote but none could or would do all the things I needed them to do for this move.
The removalist team itself was friendly, careful and very hard working.

The communication was really good. The guys were awesome and carefully wrapped all our furniture prior to loading it into the truck. They were fully prepared for every possible scenario and made the move very easy and stress free. A couple of damaged items were compensated for quickly.

The team worked on an extremely tight deadline with changing scope but managed to complete the whole project without any delays.
Special thanks to Gary Taffe and the rest of the team for coordinating all the efforts.

I’ve made three intercontinental moves. Grace was the best! I moved from Washington DC to Sydney. Grace cleared customs, stored everything for a four-room house, and delivered all our items (including unpacking and assembling) to our new residence in Sydney. The staff were professional and pleasant, and they were prompt throughout (both on the phone and email). Thanks Grace! Sathi Clarke

It was professionally executed and the 'boys'wrapped the furniture well and securely. My sister ( in Townsville where the furniture was sent to) assured me that those who delivered the goods, were polite and assisted her with positioning the furniture where she wanted. She was pleased.

I had a complicated multi site interstate move. Grace were professional, half the price of another quote i got, and on time at all four sites. Definitely recommend and will use again.

Luca and his team did a great job for us at ANU. Our job was a fairly complex project and Grace managed it with diligence and professionalism. Communication and planning were excellent. They were very flexible with our multiple change of plans. Will definitely reach out to Grace again for our next job.

Overall I found the company to be very good. Having used them several times before during RAAF removals, I knew they had a good reputation. Uplift was good except they arrived at 6.20AM!! when I was first told 11am and then the day before told 7.30AM !!
A few things they packed (I had packed most of the items myself so their packing was minimal). could have been done a bit better (heavy things on top of wine glasses -glasses put in bottom of carton), but luckily they survived the trip. Overall the uplift was very good. Delivery was excellent. Communication beforehand was good and they arrived on time. The 'group' were full of fun and laughter, so obviously enjoying their job!! Things were put exactly where I had asked and nothing was too much trouble to move. Would certainly use Grace Bros again and recommend to friends and family

Helpful, patient, uncomplaining people - everyone! Will certainly use Grace again & highly recommend them. Tailored my move to my specific needs.

The whole process was smooth and efficient.
We were informed all the way of the progress.

Luca is very efficient and friendly. The removalists (different people on the two occasions I have used Grace recently) are all awesome and will go the extra mile :)

They arrived a bit later than expected but it was worth the wait. The team were really friendly, communicated well and faced a seemingly overwhelming job with hardwork and problem-solving skills. Really happy with how it all went.

It was great experience. The professional advises and responses received when needed. Thank you all, especially to Morgan who was really helpful and professional.