Grace Removals Group - Perth Reviews 308

TrustScore 4.5 out of 5

4.7

236 Berkshire Road, 6058 Forrestfield,, WA, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have just had the boys complete our uplift for a move to NZ. So far everything has gone very well. Peter in Sales was lovely to deal with and gave us confidence to go with the company. The moving... See more

Rated 5 out of 5 stars

T and Tane were very kind and helpful throughout the packing process and took a lot of stress out of the relocation. It was an all round great experience.

Rated 5 out of 5 stars

Grace removals moved all of my boxes and furniture back into my house today after having new floors put in. They took good care of my boxes and furniture and put them in my rooms of choice. The men al... See more

Company replied

Rated 3 out of 5 stars

Personally we had a stressful experience with Grace. Our movers arrived mid-day as they had a delivery before us. Grace lacked communication. Our move was an all day move, and we still spent driving... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 236 Berkshire Road, 6058, Forrestfield,, WA, Australia

  • 1300725991

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication and on time…

Excellent communication and on time delivery

June 30, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Edington,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Best priced and very efficient move

I had a small load of boxes to send to my son from Perth to Sydney. Grace was the best price and handled the job quickly and efficiently . The guys were great. This was our second move with Grace and probably won't even bother with other quotes next time.

June 20, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Julie,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

All our shipment arrived safely

All our shipment arrived safely.
Boxes delivered and unpacked carefully.
Thank you

June 13, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Maya,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace were so professional and…

Grace were so professional and helpful.I would recommend them to all people who are considering a removal

June 18, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Margaret,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

A good experience over a 4 day move

We downsized from a large home to an apartment over a four day period (2 days packing, 1 very long day moving things to our apartment and 1 day moving things to our storage unit.) There were unforeseen challenges but this was managed by everyone concerned. For doing a great job and resolving issues on the fly, I’d like to thank WA State Manager Rob Sims, Dan Schreuder, Kellie Nairn, as well as members of the removal team including Junior, Joao, Omar, Gabrielle, Jarrod and Jackie. I would use Grace again for any subsequent move.

June 10, 2024
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear CJ,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

MOVING ???think GRACE REMOVALS

From the start to finish Grace Removals were extremely efficient both in arranging the date, cost, packing and transporting my belongings to my new home. Not one item was broken due to the fantastic packing and labelling made directions where to put the boxes very easy. Thanks to Gary,Steely,and Luke and all the staff who set up the removal.

June 11, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Dorothy,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Moving interstate was a breeze with Grace Removals.

Moving interstate had been an stress-free experience with Grace. Communication was brilliant from start to finish. Every member of staff we encountered was respectful, engaging and well mannered. Staff gave advice within their scope, advised us of the ongoing support until they had collected the last empty, unpacked box. Grace have been an absolute pleasure to deal with and I would not hesitate to use them again and to recommend them to anyone else moving locally, interstate or internationally. Everyone treated our belongings with respect.

May 8, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Debbie,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great service and excellent move

Great service and excellent move. Very quick and easy from Perth to Victoria!

May 27, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Dale and Roxy,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Second time we have used Grace Removals…

Second time we have used Grace Removals and once again a great service.
Reasonably priced, communication great and the team at the house were so friendly and helpful
Keep up the great work

May 25, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Delano,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Grace team on the Sunshine Coast were…

Grace team on the Sunshine Coast were very helpful and easy to deal with.
My main issue is with the high cost of insurance that really increases the cost of the move and the inability to have a low value basic cover.
Their labels were very hard to remove, they stick on to every thing. I had the their team pack every box and did an amazing job with no issues l think they must have used a complete forest with the amount of paper used. All the furniture was also in plastic wrap. The Perth team were also very good and unloaded my goods with no major issues. Their team kept in contact throughout the process and will be collecting their boxes and packaging materials when requested.
I would be happy to use them in the future.

May 23, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Graham,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Outstanding service all round.

Outstanding service all round.

May 12, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Walter and Rene,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Amazing service. Can’t fault Grace

From quoting, to packing to unpacking, we can’t fault Grace at all. Daniel was expectational - very professional, helpful and had great communication. The 3 guys who loaded our container were amazing. They worked so hard and were very friendly. Same with the 2 guys on the other end. Lovely, up for a chat and were so understanding with 2 kids running around (they even ended up playing tag!) We would definitely use Grace again and will be recommending to friends and family. Thanks again

May 8, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Erin,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

It was just easy for me to sit back n…

It was just easy for me to sit back n let your staff handle it all. They were very professional and quick n thorough. Couldn't have asked for a better crew even though 1 of them had problems with his phone dud to Optus outage!!

May 2, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Dianne,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 3 out of 5 stars

People good, be careful about the quote

The subcontractors were good people. Effective and efficient.

I suggest you seek absolute clarity of what you have been quoted. Specifically how many people will turn up and for how long. I was quoted 18 hours, paid 18 hours and only received 12 hours. This is a massive profit margin and Grace wouldn’t budge because it was a ‘fixed quote’, and then they said it was about the cubic metres. I felt ripped off.

February 19, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Sam,

Thank you for taking the time to review our service. We appreciate your feedback.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great moving with Grace

Our team of Carl, Winton and Liam were great! They were professional and nothing was too much trouble. I will be recommending Grace to family and friends.

April 10, 2024
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Natalie,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Fast and cheap price

Fast, professional service and very cheap price compared to other companies. I have moved house many times and this is the first time I have been surprised by the professionalism and enthusiasm of this Grace company.
Thank you Grace Removal team. Choose Grace Removal and you won't have to worry about anything

April 3, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Lan Mai,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Move from Perth to Brisbane

Move from Perth to Brisbane was impeccable and hassle-free at both ends. Both managers and movers were very professional, courteous and friendly.

March 29, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear NARAYANASWAMY,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Perth to Adelaide

Quick, efficient and professional. Made our move from Perth to Adelaide easy. Would use again. 10/10

March 19, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Richard,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Highly recommend

The move from Perth in Australia to Trieste in Italy went very smoothly thanks to Grace removal. From the start to the end organisation was easy and communication was very efficient. All the content of the container arrived in good order. We definitely would recommend Grace for a relocation and would use it again.

February 13, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Monika,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I would highly recommend Grace for not…

I would highly recommend Grace for not only being promp & pleasant when I was getting a quote from Newcastle NSW, right down to packing up and more so the delivery, so prompt & nothing was a problem & they went beyond what they had to do on such a very very hot day.

February 1, 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Suzzane,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look