We have just had the boys complete our uplift for a move to NZ. So far everything has gone very well. Peter in Sales was lovely to deal with and gave us confidence to go with the company. The moving... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
T and Tane were very kind and helpful throughout the packing process and took a lot of stress out of the relocation. It was an all round great experience.
Grace removals moved all of my boxes and furniture back into my house today after having new floors put in. They took good care of my boxes and furniture and put them in my rooms of choice. The men al... See more
Company replied
Personally we had a stressful experience with Grace. Our movers arrived mid-day as they had a delivery before us. Grace lacked communication. Our move was an all day move, and we still spent driving... See more
Company replied
Company details
Written by the company
Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.
Contact info
236 Berkshire Road, 6058, Forrestfield,, WA, Australia
- 1300725991
4.7
Excellent
308 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grace were awsome
We used Grace for our 6th interstate move, WA to Tas. By far the best service, team at both ends friendly and polite, excellent packing and unpacking with no lost or broken items or any damage what so ever.
August 3, 2023
Reply from Grace Removals Group - Perth
Dear Rk,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service
Best removal company
From pickup to delivery everything was perfect, professional, smooth without any issues. Great price as compare to other removal companies. I would highly recommende grace removals.
August 2, 2023
Reply from Grace Removals Group - Perth
Dear A Kaur,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
Communicated clearly through email to…
Communicated clearly through email to us each step
of clearing our goods. Provided very good service through their staff. Excellent service from their couriers
during transporting and delivering of our goods.
July 12, 2023
Reply from Grace Removals Group - Perth
Dear Eric,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service
First Class Service.
The whole experience from quote, packing, pick-up to delivery was a smooth and stress free experience.
We couldn't have asked for more.
July 12, 2023
Reply from Grace Removals Group - Perth
Dear Ron and Joyce,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service
The Australian crew have been really…
The Australian crew have been really great to deal with, Damien C and Kurtis C were fast, friendly and super helpful in delivering and unpacking our belongings.
A completely different experience compared to your crown counterparts in NZ.
July 4, 2023
Unprompted review
Reply from Grace Removals Group - Perth
Dear Emma,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
Brisbane to Perth
We moved from Brisbane to Perth, totally recommend you have them do packing / unpacking, removed most of the stress that we would otherwise had endured, Brendon (“Oz-pro”) was great and the team in Perth (James, Angus and Nial) where top rate, thanks team 👍🏽
June 27, 2023
Unprompted review
Reply from Grace Removals Group - Perth
Dear Linz,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
Consistently reliable.
Have used Grace a number of times and they are always on time, efficient and show great care.
July 1, 2023
Reply from Grace Removals Group - Perth
Dear Rosemarie,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service
Excellent service from start to finish
Excellent service from the initial consultation with Dan followed by true professionalism when loading our furniture and boxes into the containers all the way to the delivery of our gear which arrived with no issues. Would definitely utilise the services of Grace again and highly recommended them.
Thanks
June 11, 2023
Reply from Grace Removals Group - Perth
Dear Bill,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
Great communication
Great communication.
Friendly no - fuss service.
On time. Carefully packaged and handled. Very happy.
June 30, 2023
Reply from Grace Removals Group - Perth
Dear Jenny,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
This is why you go with the best!
We had an excellent professional consult months in advance. The services on offer cater to every requirement. When things didn't go to plan with a very difficult 10 seater marble table that weighed a tonne, the team at Grace were on the ball with alternative solutions in the nick of time. They were courteous, helpful and very quick. I have moved many times and this by far was my most efficient experience.
June 29, 2023
Reply from Grace Removals Group - Perth
Dear Gabrielle,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service
Poor after sales
Wow . Such a trusted company so that is why I went with them . Within moments they broke a roller door . Many many calls to them and still no call back or any communication from them on how the roller door will be fixed . I strongly suggest all owners be there around them as they enter your home . Not happy with their extreme lack of open accountability and communication
June 9, 2023
Unprompted review
Reply from Grace Removals Group - Perth
Hi Jamison,
We’re sorry to hear about your recent experience with Grace. Thank you for getting in touch with us so we can look into this issue. We’ve passed on your details to a Grace representative who will be in touch with you shortly to resolve the matter.
Kind regards,
Grace Customer Service
Grace staff are helpful and reliable
Grace staff are helpful and reliable. Our move was effortless from start to finish. Moving day can be stressful and problems can arise. Nothing was too much trouble for our delivery crew. We would highly recommend Grace and would definitely use their services again. Great work and thank you.
May 31, 2023
Reply from Grace Removals Group - Perth
Dear Ange,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
They were very helpful and kind staff…
They were very helpful and kind staff made my families move very easy and less stressful
May 11, 2023
Reply from Grace Removals Group - Perth
Dear Dewald,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service
Friendly staff packed carefully and…
Friendly staff packed carefully and delivered carefully and on time
April 28, 2023
Reply from Grace Removals Group - Perth
Dear Nigel,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
Great customer service
Great service on pre-pack and on the day of removal. Helpful friendly staff who placed our furniture exactly where we told them to.
April 24, 2023
Reply from Grace Removals Group - Perth
Dear Linda,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service
Uplift and Delivery to Perth
Moved from Broome to Perth - removalists on time, friendly and kept in contact with me. Kurtis (Perth Office) very helpful with unloading - no breakages or concerns.
February 24, 2023
Unprompted review
Reply from Grace Removals Group - Perth
Dear Janene,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
Excellent company
This company is doing really well. We used the for removals from Mandurah in WA to our UK home, and thanks to Melinda and her colleagues all went well and according to plan with no dramas. Would recommend Grace for your removal services large or small.
April 13, 2023
Reply from Grace Removals Group - Perth
Dear Colin,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service
Excellent experience with both teams at…
Excellent experience with both teams at the departure and destination. Professional, flexible and many thanks! Especially given the extremely hot conditions and weekend exceptional delivery. I will certainly use their professional service again
April 6, 2023
Reply from Grace Removals Group - Perth
Dear Lily,
Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.
Kind regards,
Grace Customer Service
Had a few hickups with damages
Had a few hickups with damages, but was well dealt with by the Customer Service Team. Thank you very much for your assistance in resolving our concerns Shelley Gordon.
April 6, 2023
Unprompted review
Reply from Grace Removals Group - Perth
Dear Patrick,
Thank you for providing us with feedback. Apologies for all the inconvenience it has caused you. I will let our operations know about this. We will make sure to use this review to make moving with Grace an even better experience.
Kind regards,
Grace Customer Service
Grace took the stress out of moving.
April 4, 2023
Reply from Grace Removals Group - Perth
Dear Richard,
Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.
Kind regards,
Grace Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.