Grace+Love Candle Co. Reviews 97

TrustScore 2.5 out of 5

2.6

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See what reviewers are saying

Rated 1 out of 5 stars

Ordered these 15+ days ago and still haven’t received notice that they’ve shipped. Reached out to Customer service to either get a tracking number or go ahead and cancel the order and they still haven... See more

Rated 2 out of 5 stars

I place my order for 16 room and linen sprays on November 21st. They were supposed to be a gift and did not arrive in time. I have reached out by email to customer service and even messaged on Instagr... See more

Rated 1 out of 5 stars

I ordered at the beginning of Dec 2025. I still haven’t received my order or a reply to numerous emails to customer support. They have stolen my money. DO NO ORDER FROM THESE PEOPLE.

Rated 5 out of 5 stars

Grace & Love Candle Company is such a lovely small family business! The Grace Family is so kind and offer an amazing product! My all time favorite candle scent is their Pumpkin Caramel Crunch. It smel... See more

Company details

  1. Candle Store
  2. Flavours, Fragrances and Aroma Supplier
  3. Home Goods Store

Written by the company

In its simplest form our mission is to have our handcrafted home fragrance products be a catalyst to spread grace and love in our modern-day world. We want to remind you that through fragrance happiness is waiting for you at every corner if you are willing to be open to it. That happiness will create a ripple effect that will make this world a little brighter one fragrance at a time. Grace+Love Candle Co. targets savvy, eco-conscious consumers who look to beautify and enhance their environments with lush and unique fragrances that are non-toxic, vegan affordable luxury. Grace+Love Candle Co. strives to become a highly respected family-owned business, and one of the best non-toxic and vegan friendly home fragrance companies that instill positivity and happiness in the lives of others through reliving happy moments all while providing a touch of modern elegance. At Grace+Love we always strive to run our business consciously, using a model that upholds the values of Customer Commitment, Continuous improvement, Sustainability, Collaboration and respect.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

97 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent product and customer service

You came through for me after I bought the beautiful reeds and DHL wanted me to pay $45 upon delivery (I live in Canada). You did your magic and I received the reeds this week without having to pay extravagant delivery fees. Thank you.

December 14, 2023
Rated 5 out of 5 stars

Tried something new and fell in love

This is my third or fourth time ordering the pumpkin caramel crunch. I’m in love with warm yummy scent and look forward to getting my hands on it. I tried out the mango and coconut diffuser and I just want to copy paste this scent all over. My power room smells like an amazing tropical vacation.

November 24, 2023
Rated 3 out of 5 stars

Was disappointed my order took two…

Was disappointed my order took two weeks to ship. I understand it’s holiday season but two weeks is a long time. Fingers crossed the order is delivered in time for the Christmas holiday.

December 1, 2023
Rated 5 out of 5 stars

So happy with my Grace+Love products!

Grace+Love makes the very best candles, wax melts and room scents, hands down. Combine that with excellent customer service, and you’ll never go elsewhere to fragrance your home. All of the products are truly made with love. I’m officially obsessed!

December 8, 2023
Rated 4 out of 5 stars

Autumn Sampler

Overall the candles were great, with awesome fragrances as per usual. I became slightly concerned around lead time from order to delivery. It took about two weeks to receive the product from initial order. If this practice were to be continued, I'd definitely reconsider patronizing.

October 25, 2023
Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE

I sent a message on Facebook to inquire why were there so few 3 wick candles available. Not only did I receive an almost immediate response, but my inquiry was met with a response asking me which candle(s) I wanted. Upon my response, I had an invoice in my inbox along for those requested candles along with a code for a currently running promotion. I honestly didn't expect the super fast response nor did I expect the requested candles to be shipped out immediately after the invoice was paid. Grace+Love is my go to for candles!!

September 26, 2023
Grace+Love Candle Co. logo

Reply from Grace+Love Candle Co.

Thank you so much for being here and for your support!!

Rated 1 out of 5 stars

Order did not even arrive

Order did not even arrive, nor do I have a shipping confirmation. However the survey has arrived. Lets put the horse/candles in front of the cart/survey.

September 22, 2023
Grace+Love Candle Co. logo

Reply from Grace+Love Candle Co.

Hello there and thank you so much for bringing this to our attention. A member of our team will reach out to you.

Rated 5 out of 5 stars

The candles smell absolutely amazing…

The candles smell absolutely amazing and the esthetic is so classy. G+L is true in their statement. They make everything with love and you can feel that as you burn their candles.

September 8, 2023
Grace+Love Candle Co. logo

Reply from Grace+Love Candle Co.

Thank you so much for your kind words!!

Rated 5 out of 5 stars

Extremely Happy Customer

Grace+Love candles smell wonderful and the customer service is stellar!

September 1, 2023
Grace+Love Candle Co. logo

Reply from Grace+Love Candle Co.

We can't thank you enough!!

Rated 5 out of 5 stars

Totally Satisfied

Grace+Love in the past has mailed my order quickly. This time was no different. Also, everything was packed well. So, nothing was damaged. And most of all the quality of the products are very good. I will be ordering more candles and melts from Grace+Love in the future.

March 17, 2023

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