Graf employees were extremely helpful from the first phone call I made to installation and commissioning. They were always on hand to answer any queries I had during the whole process, special thanks... See more
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We purchased a water butt for the garden, delivery was quick and it looks great in the garden. We have now decided, that we want another, but prices have gone up massively. In fact another £97. That's... See more
Company replied
A first class service and product. We have installed one of 3 tanks and the service from Graf was outstanding. The commissioning appointment and paperwork was easy to make and do. The engineer tur... See more
Company replied
Thanks Graf, for helping me through the difficult process of choosing and installing a new Sewage Treatment Plant. Neville and Hadley were very helpful throughout the process. I would happily recommen... See more
Company details
Written by the company
Graf UK is the UK's fastest growing supplier of sustainable water management systems. We first started out as a specialist supplier of rainwater harvesting systems. Over the years as our knowledge and experience has grown, we have grown our product range which now includes stormwater attenuation & soakaway tanks, sewage treatment plants, septic tanks & cesspools, water butts and composters. We offer the full package of design, supply, installation, commissioning & maintenance to all of our customers whether that's for one-off private builds, to multiple-plot developments for housing associations, to commercial industrial units. In addition to our office in Banbury, Oxfordshire we have branches in Glasgow, Scotland and Galway.
Contact info
Regen House, OX16 1RH, Banbury, United Kingdom
- 01608 661500
- info@grafuk.co.uk
- grafuk.co.uk
Replied to 100% of negative reviews
Typically replies within 1 week
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Purchase and follow up service from Graf.
Excellent service from start to finish. In particular a huge thanks to Neville and Godfrey.
Always a great service from Graf
Always a great service from Graf, quick turnaround on quotes and delivery. Excellent customer service all round from the North region branch particularly our key account manager Cheryl Mitchell.
Graf Uk are a fantastic company
Graf Uk are a fantastic company. They supplied and installed our Attenuation tanks at our site at Eagleswell and couldn’t of asked for a better service.
Graf-tastic
We have had the pleasure of collaborating with Graf for several years, and their service has consistently impressed us with its high level of professionalism.
Graf's customer support stands out for its reliability and speed. Debra Butler, our primary contact at their UK office, has been a joy to work with due to her professionalism and friendly demeanour.
We eagerly anticipate our ongoing partnership with Graf on future projects.
Graf UK Ltd service.
Friendly, proactive and always professional services.
Knowledgeable tem
Neville always spends time to answer my questions. The team at Graf are efficient, welcoming and knowledgeable.
Great product with great after sales assistance
Solid tanks, really well made with attention to detail. Smooth handling from sales office also
Brilliant communication / support from…
Brilliant communication / support from the start. Always go the extra mile, Danielle is fantastic - Will use for every project.
Graf UK
We have worked with Graf for a number of years and found their service extremely professional. Debra Butler is our main contact in their UK office and it is a pleasure to work with her. From the initial quotation to the project handover documentation, Debra delivers within the agreed timescales, with a professional and friendly approach. We look forward to working with Debra and the Graf team on future projects.
Debra and the team at Graf are always…
Debra and the team at Graf are always helpful and proactive, and always accomodating when we have site issues that need to be overcome.
Excellent service
Bought a compost bin from Garantia, very happy with the product. Had a minor problem and sought advice from the company. Reply within hours, problem solved in a day. Exemplary, faultless service
Amazing customer service which can not be beaten!
I have been working with Graf UK for some time now over numerous projects. I have mainly spoken with Debs, who always provides amazing service. Always friendly on the phone and nothing is too much trouble for her. I completely trust the process when I am speaking with Debs (and her other colleagues too!). I can not speak highly enough of them! From start to finish they provide a very friendly and professional service. Their knowledge has proved invaluable when offering a product and installation service to the end user. The communication and technical guidance Graf provides sets them apart from others in the industry. A great company that I will continue to use.
5* in all areas
Prompt reliable service!
Prompt reliable service!! placed an order on Tuesday whole order arrived on Friday.
I always receive great service from…
I always receive great service from Graf, they are very thorough on how they conduct themselves.
When I purchased my large water butt…
When I purchased my large water butt and connected to the rain water down pipe it didn't collect water.
You imagine after spending £s for it not to work how frustrated i was.
After contacting the company and talking to them they sent me a replacement diverter. Once I replaced the old item everything worked well. Now thats what I call service, well done
Good company
Very helpful staff who dealt with my requests. Order was delivered very quickly and exactly what I wanted. Thankyou
Great people to deal with
Great people to deal with - friendly, knowledgeable and go above and beyond. Product range is one of the best on the market and with good innovation across the range.
Great Service
Really positive reaction to my request - needed a replacement lid for my water butt (which is pretty old) and this was supplied very quickly and at no cost - what more could I have asked for. In this day and age above nd beyond.
Best service ever
Best service ever!
Ordered some items to finish the refurbishment of my drive and was short by one strip of edging. I didn’t need a full pack so thought I would be a bit cheeky and ask if I could purchase just one strip. I sent an email and was surprised, and delighted, to receive a package, within a few days, with the one strip sent FOC. Happy Days!
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