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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent quality of their meat, poultry, and fish. Customers frequently highlight the delicious taste and high standards of animal welfare, noting that the produce is fresh and superior to supermarket options. The delivery service is often described as prompt, efficient, and reliable, with orders arriving well-packed and on time, often earlier than expected. Reviewers also appreciate the easy online ordering process and the excellent communication regarding delivery timings. However, some customers experienced issues with delivery delays and a lack of communication when problems arose. A few people also reported receiving products with an expiry date that had passed before delivery, raising concerns about freshness and safety. Additionally, some reviewers expressed disappointment with the bland taste of certain products and raised questions about the slaughtering practices of the company's suppliers.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, taste, and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent and superb quality of the... See more

Delivery service

Customers had positive experiences with delivery service, often praising its efficiency and timeliness.... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward,... See more

Service

Users describe positive interactions with service, consistently reporting excellent, caring, and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, most delicious tasty produce. I am glad that I found Graig Farm. My deliveries are always a day earlier than expected and everything is beautifully packed with lots of cold ice... See more

Rated 5 out of 5 stars

Parcel arrived as arranged, on time. Meat has proven to be good quality. Could do with clearer information labels on individual meat parcels. As in perhaps larger writing and not stained by travel... See more

Rated 5 out of 5 stars

Craig Farm are really consistent with their services, providing amazing meat, poultry and fish. We are very impressed with their quality. Not just the quality but also the price of their products r... See more

Rated 5 out of 5 stars

We are regular customers with Graig Farm We eat less meat than we used to but prefer to have more expensive, organic meat from this trustworthy farm where the provenance of everything is known and we... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality at its best

Ordered my first order last week and it has arrived, beautifully wrapped and cold.. The meat taste amazing and my family are very happy... Quality at its best

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products and service

Last week, ordered sirloin steaks and fillet steak which arrived this morning by 9.30 am on the day I had requested delivery. Beautifully packed and the icepacks were still frozen solid after their overnight journey. The meat looked so fresh that I almost expected it to "moo"! I have returned to Graig Farm after a rather long gap but will certainly be ordering from them again. Beautiful products.

November 26, 2024
Rated 5 out of 5 stars

Quality products

Quality products, I always feel ‘joy’ when ordering from Graig’s Farm. They take such care with everything from my experience. I love the box deals which is brilliant if you want quality and need to work within a budget. Thanks Graigfarm!

October 30, 2024
Rated 5 out of 5 stars

Fresh well packed lamb

Fresh well packed lamb. The only downside is that, the delivery driver did not deliver to our address. Just chucked it in the nearby vicinity and buggered off.

November 1, 2024

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