While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the meat, which is described as tasty, tender, and fresh. Many appreciate the organic and high animal welfare standards. The delivery service is frequently highlighted as efficient, prompt, and reliable, with items arriving well-packed and on time. People also find the online ordering process straightforward and the overall service to be exceptional. However, some people mentioned issues with delivery delays and receiving expired products. A few customers also expressed concerns about the lack of clear information on product labels and the use of certain slaughterhouses.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the meat as incredible,... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and superb quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the efficiency and... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

Service

People report positive experiences with the service. Customers consistently praise the excellent, caring, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, most delicious tasty produce. I am glad that I found Graig Farm. My deliveries are always a day earlier than expected and everything is beautifully packed with lots of cold ice... See more

Rated 5 out of 5 stars

Parcel arrived as arranged, on time. Meat has proven to be good quality. Could do with clearer information labels on individual meat parcels. As in perhaps larger writing and not stained by travel... See more

Rated 5 out of 5 stars

Craig Farm are really consistent with their services, providing amazing meat, poultry and fish. We are very impressed with their quality. Not just the quality but also the price of their products r... See more

Rated 5 out of 5 stars

We are regular customers with Graig Farm We eat less meat than we used to but prefer to have more expensive, organic meat from this trustworthy farm where the provenance of everything is known and we... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order delivered on the day…

Easy to order delivered on the day agreed, produce is packed very well and looks good - will be trying steak this week .
We were impressed by the look of the lamb steaks so much better than any supermarket - and organic too .

January 28, 2025
Rated 4 out of 5 stars

Meat delivery

All generally fine however a few chicken burger packs which must have been sent out frozen were almost completely defrosted making me wonder if they were safe to freeze once again.

January 28, 2025
Rated 5 out of 5 stars

Excellent!

I have been looking to cut out the middle man for some time and Graig Farm popped up on a Google search for organic meat. The whole experience was positive. Communication was great, my meat arrived on time, really well packaged and the produce first class. Thank you Graig Farm!

January 5, 2025
Rated 5 out of 5 stars

High quality meat, highly recommend

I get my meat from here regularly and it's great quality and fresh. Moreover, they have assured me that they do not feed Bovaer as an additive. Highly recommend and will continue buying from here.

January 2, 2025
Rated 5 out of 5 stars

Exceptionally good tasty turkey this…

Exceptionally good tasty turkey this year. Thank you too for excellent customer care. You always go that extra mile !!! Beautifully packed orders easy to freeze. Happy new year to you all.

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

The best

Just i want to say thank you very much for the best organic turkey ever all my family and my gest they love it bless you and definitely I will order again 😊

December 20, 2024
Unprompted review
Rated 2 out of 5 stars

I'm sorry to say I was disappointed

I'm sorry to say I was disappointed, it was my 1st time of ordering off this farm we where told the order was going to be on Tuesday, we got it on the Wednesday,they did let us know (there was an issue with the lamb,) I was fine knowing it was Xmas, I even add another order really looking forward to it, half a lamb was in the order but when I got it I only got half a lamb leg, instead of a full leg so I connected them straight away letting them know, good enough they phone us up, and in the end we where told we didn't get the rest of the leg BECAUSE it depends on the weight, so we said why didn't they take it off the bottom part of the leg or even leave mice out, instead of taking the top part of the leg( the best bit)and on the Web page picture it shows the full leg so a dissatisfied

December 18, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look