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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the meat, which is described as tasty, tender, and fresh. Many appreciate the organic and high animal welfare standards. The delivery service is frequently highlighted as efficient, prompt, and reliable, with items arriving well-packed and on time. People also find the online ordering process straightforward and the overall service to be exceptional. However, some people mentioned issues with delivery delays and receiving expired products. A few customers also expressed concerns about the lack of clear information on product labels and the use of certain slaughterhouses.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the meat as incredible,... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and superb quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the efficiency and... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

Service

People report positive experiences with the service. Customers consistently praise the excellent, caring, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, most delicious tasty produce. I am glad that I found Graig Farm. My deliveries are always a day earlier than expected and everything is beautifully packed with lots of cold ice... See more

Rated 5 out of 5 stars

Parcel arrived as arranged, on time. Meat has proven to be good quality. Could do with clearer information labels on individual meat parcels. As in perhaps larger writing and not stained by travel... See more

Rated 5 out of 5 stars

Craig Farm are really consistent with their services, providing amazing meat, poultry and fish. We are very impressed with their quality. Not just the quality but also the price of their products r... See more

Rated 5 out of 5 stars

We are regular customers with Graig Farm We eat less meat than we used to but prefer to have more expensive, organic meat from this trustworthy farm where the provenance of everything is known and we... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellence all round

Excellent produce, great flexibility in delivery dates.
Extremely important that we support our local organic farmers in the face of the recent government policies! Good quality meat should be part of every families diet!

March 30, 2025
Rated 5 out of 5 stars

Fantastic food!

Great delivery service and top quality products. The only way the service could be improved would be personal delivery in one of your vintage Land Rovers that you then leave for me to play with for a few days......🤭😂

March 1, 2025
Rated 5 out of 5 stars

Quick delivery and exceptional quality

Quick delivery and exceptional quality of the meat - I live the ability to plan mid week for the weekend meals onwards. The fillet steak we had was melt in the mouth delicious, cooked on a Weber bbq.

February 24, 2025
Rated 1 out of 5 stars

Having lived on a farm I know my cuts…

Having lived on a farm I know my cuts of meat,I cooked the beef slowly for two and half hours bottom shelf in inch of water and it was impossible to chew cooked lamb in rosemary and lemon the same it was like forehand impossible to chew. Fed both to my dog. They should have said not suitable for roasting I'm not looking forward to doing pork but it doesn't look if there will be a problem

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed, had our first order from you guys, and we were so pleased that the products where delivered fresh, ontime and as dicribed, you have gained our custom from now on. When a family member has allergys. It's so hard to find food that is pure. Well you do thank you.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Mmmmm, delicious

Ordering, payment and delivery all went smooth. I haven't eaten all the products yet, but up to now all very nice and delicious.
I will be ordering again.

January 29, 2025
Rated 4 out of 5 stars

Clean food as it should be

Great meat and chicken. Never disappointed with the quality. Only thing I would mention is that variety of cuts limited or often sold out...but that is to be expected from organic regenerative farming as opposed to mass produced food.

January 28, 2025
Rated 1 out of 5 stars

Very disappointed with our last order

Very disappointed with our last order, which went astray twice ,due to the couriers inability to read simple address labels and the reaction of Craig Farm who washed their hands of our complaint, saying they had no control over the couriers actions

January 24, 2025
Unprompted review
Rated 2 out of 5 stars

I was very upset because they changed…

I was very upset because they changed the price after I paid claiming that the weight was more than predicted. Never happened to me before with any other meat seller. Other sellers meat weight is always more usually than what I paid for and never asked for a single penny more. Very unprofessional. And they say it is an information stated on their website. Yeah if you click on their bottom page "terms and conditions"

January 30, 2025

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