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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the meat, which is described as tasty, tender, and fresh. Many appreciate the organic and high animal welfare standards. The delivery service is frequently highlighted as efficient, prompt, and reliable, with items arriving well-packed and on time. People also find the online ordering process straightforward and the overall service to be exceptional. However, some people mentioned issues with delivery delays and receiving expired products. A few customers also expressed concerns about the lack of clear information on product labels and the use of certain slaughterhouses.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the meat as incredible,... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and superb quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the efficiency and... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

Service

People report positive experiences with the service. Customers consistently praise the excellent, caring, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, most delicious tasty produce. I am glad that I found Graig Farm. My deliveries are always a day earlier than expected and everything is beautifully packed with lots of cold ice... See more

Rated 5 out of 5 stars

Parcel arrived as arranged, on time. Meat has proven to be good quality. Could do with clearer information labels on individual meat parcels. As in perhaps larger writing and not stained by travel... See more

Rated 5 out of 5 stars

Craig Farm are really consistent with their services, providing amazing meat, poultry and fish. We are very impressed with their quality. Not just the quality but also the price of their products r... See more

Rated 5 out of 5 stars

We are regular customers with Graig Farm We eat less meat than we used to but prefer to have more expensive, organic meat from this trustworthy farm where the provenance of everything is known and we... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Mixed experience

Cons:
* Both beef & lamb steaks/chops are really tough and not especially flavoursome. No better & occasionally worse than Tesco finest. One delivery of lamb was so chewy I couldn’t eat it. Just not worth the cost. I’ve given up on them except for occasional stewing pieces.
* Burgers are near tasteless
* Customer service has been ZERO. Two unanswered emails.
* Overnight delivery isn’t guaranteed & one delivery arrived defrosted - very worrying with meat.
* Each time I’ve ordered the smallest chicken they offer but always get one larger. It costs more, it’s a lot of meat, and they don’t fit into my air fryer. Although I appreciate they can only give out what they have & I’d rather get a chicken than not, it’s still inconvenient and I don’t understand why the smaller size is never available.

Pros:
* Chicken is the best - very flavoursome, tender. Nothing in local supermarkets can compare
* Great to have access to organic offal.

I’ve had 5 deliveries so I’ve had a good chance at testing their products. So mixed feelings & it’s only the chicken that keeps me going back. I won’t be buying during the Summer as there’s no way I’ll chance meat defrosting & going warm!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

We're so happy to have discovered Graig…

We're so happy to have discovered Graig Farms! The meats were absolutely delicious—tender, flavorful, and clearly top quality. The customer service was just as impressive: friendly, helpful, and professional. We'll definitely be re purchasing again. Highly recommended!

May 6, 2025
Rated 5 out of 5 stars

Company called to organise another…

Company called to organise another delivery date when the driver was unable to deliver the first time. I use this farm quite often for my Organic meats, the produce is unbelievably great quality and you can taste the difference as opposed to super market meats. Would highly recommend to anyone.

The only down side is the delivery service, after missing the first delivery I updated the note to advise to deliver to my neighbour, the driver left a box of meat on my doorstep in the sun. Thankfully we were not far away so drove home, this is the 2nd occasion thry have done this, the 1st time it was zero temperature outside so product not spoiled, but it could have been and also could have been stolen. However I'll still use the farm as products so wonderful.

April 30, 2025
Rated 5 out of 5 stars

Tasty organic meat, no nonsense

Tasty organic meat, no nonsense, direct from uk farmers. Online ordering is easy, free delivery is appreciated, but most of all you can’t beat the quality and taste from happy animals organically grown in wales.

April 28, 2025
Rated 5 out of 5 stars

Fantastic meat, incredible quality, great service

This is a wonderful company who sell top quality produce, everything we ever order is delicious. Yes the cost appears high but the meat is so well trimmed and deboned you only pay for what you can eat and we always compare it to what you would have to pay in a restaurant for a steak or duck breast etc and then it seems cheap! Customer service is excellent too.

April 28, 2025
Rated 5 out of 5 stars

Superb quality makes for a well-received, delicious gift.

The quality of the meat, presentation and delivery were all excellent. This is the third time we have bought from Graig Farm and each time the purchase was for a gift (Christmas and Birthday) and the recipients have told me how much they enjoyed delicious 'feast'. The only problem this last time was with delivery charges to Scotland, which are decided by the carrier and to my mind not clearly explained on the website. There needs to be a banner at the top of the page or an automatic tie-in to the checkout. However, after discussion (I was only notified on the 7th April, thus 24 hours before the Birthday delivery and not on the 2nd when I ordered) Sally agreed to 'carry the charges', which would have put a 20% additional fee on my bill. I will definitely be ordering again but now am aware of the delivery charges and will adjust my order accordingly.

April 2, 2025
Rated 5 out of 5 stars

5 stars from me

Been buying gluten free sausages from Graig Farm for years. Top quality, no preservatives and easy ordering and delivery process. It is inexpensive but worth it so 5 stars from me.

April 11, 2025
Unprompted review
Rated 4 out of 5 stars

Bulk buy organic meat

Good: very high quality organic meat, with the option for much of it to be packed in butcher's paper. Bulk buys and special offers.

Not so good: sold out of nitrate-free organic bacon.
Sold out of liver. (But that is probably good for your business, so well done!)

March 30, 2025

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