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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the meat, which is described as tasty, tender, and fresh. Many appreciate the organic and high animal welfare standards. The delivery service is frequently highlighted as efficient, prompt, and reliable, with items arriving well-packed and on time. People also find the online ordering process straightforward and the overall service to be exceptional. However, some people mentioned issues with delivery delays and receiving expired products. A few customers also expressed concerns about the lack of clear information on product labels and the use of certain slaughterhouses.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the meat as incredible,... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and superb quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the efficiency and... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

Service

People report positive experiences with the service. Customers consistently praise the excellent, caring, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, most delicious tasty produce. I am glad that I found Graig Farm. My deliveries are always a day earlier than expected and everything is beautifully packed with lots of cold ice... See more

Rated 5 out of 5 stars

Parcel arrived as arranged, on time. Meat has proven to be good quality. Could do with clearer information labels on individual meat parcels. As in perhaps larger writing and not stained by travel... See more

Rated 5 out of 5 stars

Craig Farm are really consistent with their services, providing amazing meat, poultry and fish. We are very impressed with their quality. Not just the quality but also the price of their products r... See more

Rated 5 out of 5 stars

We are regular customers with Graig Farm We eat less meat than we used to but prefer to have more expensive, organic meat from this trustworthy farm where the provenance of everything is known and we... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great meat efficient and personal service

Ordered organic lamb shoulder asked for chilled if possible, received a very nice email from a real person not a bot who confirmed my requirements and wished me a happy weekend with the grandchildren. Meat arrived well packed and chilled on day required. Slow roasted on the barbecue in a herb and lemon marinade , was absolutely delicious . I’ve never had a poor piece of meat from this excellent company

August 1, 2025
Rated 5 out of 5 stars

will buy again…

my delivery arrived as scheduled,the packaging is amazing, my chicken arrived fresh and tasty, now I only buy my chicken from Gregs organic, the taste is very different from the supermarket.

April 26, 2025
Rated 5 out of 5 stars

Great customer service. Fantastic Meats.

Great customer service. I didn't expect the butcher to answer the telephone. And although liver wasn't available on the website the butcher managed to find some to include in my delivery. I love that you are not restrcited to one particular delivery day. Brilliant service from start to finish and most importantly fantastic quality meat.

June 2, 2025
Rated 5 out of 5 stars

Graig Farm Quality Organic Fare

We've been using Graig Farm for years. Their meat is always top notch, plus the fact you are using a family farm maintaining rural Wales. Service has always been friendly and efficient.

July 2, 2025
Rated 5 out of 5 stars

I’ve been ordering regularly from…

I’ve been ordering regularly from Graigfarm for several months now and the quality is outstanding! Much more tasteful and fresh than the prepackaged trays from supermarkets (not comparable at all, to be fair).

June 29, 2025
Rated 5 out of 5 stars

Excellent produce

Excellent quality meat delivered exactly when requested. I have used this company for a few years now and would recommend it highly.

June 29, 2025
Rated 5 out of 5 stars

This was my second order from Graigfarm…

This was my second order from Graigfarm and I am once again delighted.
Everything was excellent, from the ease of ordering to the packaging and delivery, and to the outstanding quality of the meat.
From now on I will be buying all of my meat from Graigsfarm and will recommend them to anyone who will listen.

May 27, 2025

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