grainandframe.com Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful craftsmanship of the products, noting their durability and elegant design. Many people highlight the excellent customer service, mentioning clear communication, helpful staff, and efficient handling of orders. Consumers also appreciate the smooth and well-packaged delivery process, ensuring items arrive in perfect condition. However, some customers also noted specific issues. A few people reported that the Danish cord on chairs stains easily, making them less functional for everyday use. Additionally, some reviewers experienced tables scratching easily, even with careful use, raising concerns about the finish's durability. There were also isolated instances of delivery delays and one customer found the chair assembly process difficult.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the exceptional craftsmanship,... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional craftsmanship and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the efficiency,... See more

Order

Users describe positive interactions with the ordering process. Customers found it easy and straightforward,... See more

Customer service

Reviewers consistently express satisfaction with customer service. Customers frequently highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

After a long search, we’re really please with our extendable Scandinavian oak table and chairs. It doubles as an everyday cosy four-seater breakfast table, and also it’s light enough to move into a d... See more

Rated 5 out of 5 stars

We purchased our Grain and Frame table about a year ago and have really loved it. It seems well constructed and we were delighted with getting something solid oak in this price range. We lost some o... See more

Rated 5 out of 5 stars

We love our new table - really beautifully made. Benches and chairs are really comfortable and the extensions are brilliant and mean we can easily sit our whole family. Communication with the compan... See more

Rated 5 out of 5 stars

Beautifully made, high quality furniture. We are thrilled with our new dining table, bench and chairs. Excellent delivery, well packaged and no dramas with damage. I would highly recommend. Very... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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Rated 5 out of 5 stars

My forever table !

Finally, I got the table last week !
I’ve been checking on insta and thought over 6 month. It’ll be my forever table.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Quality and stylish furniture

I recently bought an oak dining table and 4 chairs from grainandframe. The table is very cleverly designed to extend with additional leafs, which is ideal as I don’t have much space.I’d looked for some time to find a stylish oak extendable table and this one fits the bill perfectly. The chairs are very comfortable and beautifully designed too. The quality of this furniture is excellent, it’s really well made and solid too.
Communications with the company and Sam i particularly, was very good and delivery was spot on. The items were very well packaged and I built the table within 5 minutes. There were helpful online videos to show you what to do, but the instructions were straightforward enough.
I am so pleased with my purchases and would highly recommend this company if you want contemporary and well made furniture at an affordable price.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with our table!

We found the customer service very helpful and we were able to reserve the sale price while we waited for samples. Delivery was within 48 hours as promised and the quality of our table is impressive. We are delighted with it. It is easy to add the extension leafs and incredibly sturdy.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Light oak table, chairs and bench

I am absolutely delighted with my purchase of table, wicker oak chairs and bench. Two chairs fit perfectly side by side between the table legs and does the bench. The entire order was extremely well packaged and arrived in perfect condition with no imperfections at all. I am very pleased and would not hesitate to buy from this company again.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Quality product and service!

Great communication and customer service. I am now the proud owner of a beautiful oak dining room table that I’m using as a large desk. Not only does it look good but it has that beautiful silky smooth surface to the wood that you expect with a high-quality piece of furniture. Fabulous delivery experience too. Highly recommended!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely table, chairs and bench

We love our table, chairs and bench from Grain and Frame. They are exactly what we were looking for and chose the light oak colour which is warm and bright. The chairs are comfortable and we like the more casual feel of the bench. Delivered on the date scheduled and easy to assemble. Also delighted that the table wipes clean easily ! Very happy with the product and communication with the company.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Classy, classic wooden table.

After looking everywhere for a wooden table, we found ordering online was straightforward. I was able to reserve a table at sale price while I waited for colour samples to arrive. Delivery was well organised. Table was securely and safely packed. It has a beautiful grain on it, and is a classy and classic design. I especially like the fact that the leaf attaches at the end, so no ugly joins in the middle of the table. We contacted the company after inspection of the leaf, as we felt that it was not up to the standard of the table, and this was dealt with promptly. We are looking forward to many years of use.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from a small company

Great experience from a small company, ordering and delivery was no hassle and quality product as well. Would use again and highly recommend to anyone who’s looking for quality wooden furniture (and not the ‘IKEA’ plastic wood variety furniture) and design.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great company, great product

A friendly and efficient team when I emailed regarding delivery time.
Once arrived, the table was easy to assemble.
The quality and design of the table is excellent - really pleased with my product from Grain and Frame.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

I would give 10 stars if I could

I was a bit dubious ordering expensive furniture online without seeing it, but I needn't have worried. The craftsmanship of our Scandinavian style table, four chairs and bench is second to none. They are absolutely beautiful and we could not be happier. There was plenty flexibility for delivery, the packaging was brilliant and their choice of courier excellent. I highly recommend this company.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic table and stool

We bought a natural oak dining table with matching stool. The website was easy to navigate and there were plenty of photos of the different items on sale. It is always more difficult when you can’t physically see the products but we felt reassured by the very positive reviews.
The ordering and delivery processes were very straightforward and we were delighted with the three day delivery offer. The items arrived in perfect condition and had been expertly packed to minimise risk of damage. We are extremely impressed with the quality of the products and assembly was very straightforward. The table and stool are fantastic and look amazing in our house. I would definitely recommend Grain and Frame .

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a small table and chairs

Bought a small table, chairs, extension leaf and bench for a new garden room. It was just what we had been searching for, great communication with the company, delivered on the day of our choosing and really pleased with the design and quality of the furniture.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I love my table and bench so much I've just ordered chairs to match. It's solidly made and I know it will last for many years. Plus it's stain/spill resistant which was a priority for me. I searched everywhere for a table I liked so was very happy when I came across Grain and Frame. I live near their warehouse, so popped in to see their products. They were very friendly and passionate about their products and their customer service has been excellent throughout. Highly recommend.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful table and benches

Beautiful table, benches and chairs - very easy to construct. Great customer service with regard to timely communication about the delivery and what to expect.

July 28, 2025
Unprompted review

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