grainandframe.com Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful craftsmanship of the products, noting their durability and elegant design. Many people highlight the excellent customer service, mentioning clear communication, helpful staff, and efficient handling of orders. Consumers also appreciate the smooth and well-packaged delivery process, ensuring items arrive in perfect condition. However, some customers also noted specific issues. A few people reported that the Danish cord on chairs stains easily, making them less functional for everyday use. Additionally, some reviewers experienced tables scratching easily, even with careful use, raising concerns about the finish's durability. There were also isolated instances of delivery delays and one customer found the chair assembly process difficult.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the exceptional craftsmanship,... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional craftsmanship and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the efficiency,... See more

Order

Users describe positive interactions with the ordering process. Customers found it easy and straightforward,... See more

Customer service

Reviewers consistently express satisfaction with customer service. Customers frequently highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

After a long search, we’re really please with our extendable Scandinavian oak table and chairs. It doubles as an everyday cosy four-seater breakfast table, and also it’s light enough to move into a d... See more

Rated 5 out of 5 stars

We purchased our Grain and Frame table about a year ago and have really loved it. It seems well constructed and we were delighted with getting something solid oak in this price range. We lost some o... See more

Rated 5 out of 5 stars

We love our new table - really beautifully made. Benches and chairs are really comfortable and the extensions are brilliant and mean we can easily sit our whole family. Communication with the compan... See more

Rated 5 out of 5 stars

Beautifully made, high quality furniture. We are thrilled with our new dining table, bench and chairs. Excellent delivery, well packaged and no dramas with damage. I would highly recommend. Very... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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Rated 5 out of 5 stars

Very very pleased with our table

Very very pleased with our table - looks fantastic, excellent quality, cleverly designed so easy to assemble. We bought extra stools for when we extend and they are doubling up as very nice looking side tables. Ordering and delivery quick and easy, and the delivery company were great - fantastic comms when they were running late, efficient and pleasant. Would highly recommend.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Grain and Frame Satisfied Customer

I've been searching for a few weeks for just the right table. After thinking 'that' table wasn't out there. I was so pleased to find Grain and Frame. Now, l am loving my new table and looking forward to utilizing it fully over the festive season. The whole experience particularly the product and customer service has been great.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

We chose a light oak scandi dining…


We chose a light oak scandi dining table and chairs from pictures on the internet. However, we wanted to see what they looked like ‘in the flesh’, so arranged to go over to Grain and Frame’s warehouse in Oldbury. They were really helpful, bringing out different table tops and chair styles for us to look at.
When the table and chairs arrived we were impressed by how carefully they had been packed. The table was very easy to assemble (10 minutes max).
It looks great and we are really pleased with it and with the service we got from Grain and Frame.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve had our fabulous Grain & Frame…

We’ve had our fabulous Grain & Frame table for a few months. We were having a big family early Christmas lunch and found we needed an extension leaf and a couple of stools. I placed the order on Wednesday with Jim and they arrived on Friday. What an amazing service. We had a great family lunch sitting around our extended table. And it is so easy to extend too.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

We love our new grain and frame table…

We love our new grain and frame table and chairs set — it is absolutely beautiful, and we couldn’t be happier. The delivery process was incredibly smooth, with plenty of updates to keep us in the loop every step of the way. We’re already looking forward to many dinners and celebrations around our new table. Thank you for such a wonderful experience!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Grain and frame. Excellent all round.

Excellent ordering process and customer service. Great delivery service. Most importantly the quality of the table and chairs is outstanding. Easy to assemble, less than ten minutes. Everyone comments on the great design and quality of the table and chairs.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Natural Solid Oak Scandinavian Dining Table and Chairs

We received our table and chairs on time and quite quickly after ordering and were kept up to date with the delivery timelines.

Both the table and chairs were easy to assemble and now they are in situ, look lovely.

Very good value and quality for the price. Would definitely recommend Grain and Frame.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

What a gem of a company Grain and Frame…

What a gem of a company Grain and Frame are. Having stumbled across them online, I ordered a sample wood pack and then decided to order table, chairs and a bench from them. The quality of the product is fantastic and it’s excellent value for money in my view. Couldn’t be more pleased with it. Customer service has also been great.

December 4, 2025
Unprompted review
Rated 4 out of 5 stars

Friendly company

Delivery smooth & fast. We had a small hiccup that was resolved by Rhys the owner. We are happy with the outcome and resolved the situation for us. Thank you. Tom & Laura

December 9, 2025
Unprompted review
grainandframe.com logo

Reply from grainandframe.com

Thank you for taking the time to share your feedback. I’m really sorry to hear that your table hasn’t met expectations, this isn’t the experience we want for any customer.

We’ve reached out to you directly and offered a couple of solutions to fully resolve this for you, including options that allow you to keep the table through Christmas and still receive a resolution you’re happy with.

We’re committed to making sure you feel looked after and supported, and we’ll continue working with you personally to put things right.

Thank you again for bringing this to our attention, we’ll make sure this is resolved to your satisfaction.

Rhys
Owner, Grain & Frame

Rated 5 out of 5 stars

Quality chairs with excellent finish

We have now had our new oak Scandinavian dining chairs for several weeks. They are very comfortable and well made. They are superior to our Ercol dining chairs of similar design bought a few years ago.
As they are self assembly there are visible holes in the chair frame to allow screws to attach the chair back. An improvement would be oak round plugs to plug these holes.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Lightweight and beautiful.

After a long search, we’re really please with our extendable Scandinavian oak table and chairs. It doubles as an everyday cosy four-seater breakfast table, and also it’s light enough to move into a dining extension for our larger family occasions. It’s easy to build and the grain and finish are beautiful. Very efficient and friendly comms from G & F. Wendy & Ron

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Best Purchase for 2025!

We couldn’t be happier with this dining table! The quality is outstanding—solid, sturdy, and clearly built to last. The finish is smooth and elegant, giving the room a warm and modern feel. It was easy to assemble, and the size is perfect for both everyday meals and hosting guests.
What I love most is how it instantly elevates the space. It’s not just functional, but genuinely stylish. I’ve already received several compliments from friends and family.
Highly recommend this table to anyone looking for a combination of durability, beauty, and value. It’s absolutely worth it!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

We are really pleased with the quality…

We are really pleased with the quality of our table purchased from Grain and Frame, it’s a beautiful finish and heavy weight. The email communication upon ordering and delivery arrangements were excellent. Can’t fault the service.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent design and quality

The chairs , table and bench in light oak arrived after a 2 month wait.
Pleased to say they look amazing and are very good quality. Communication with Grain and Frame was good .Packaging of furniture excellent.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

The communication with the company was…

The communication with the company was easy, prompt and helpful. The furniture is of excellent quality and even though we were concerned about assembling the table and six chairs ourselves the instructions were very straightforward and easy to follow. It was delivered on time and was very well packaged. We would certainly recommend the company to anyone.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with the support

Bought my table earlier this year and one of the legs ended up falling off and unable to reattach. I sent some pictures to customer support and Jim got back to me quickly. He sent out four new reinforced legs with no fuss and they’re miles better than the originals. They went on a treat and the table looks great and feels super sturdy now. Thanks again!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

First time I have purchased from Grain & Frame and I would not hesitate to recommend! From the brilliant, helpful customer service to the product itself! Our table and bench is perfect.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Grain and Frame Excellent Company

It is the first time I have used Grain and Frame and from my first interaction with them they have been really professional. I asked for samples of the wood and they arrived the next day. On ordering my chairs and being given a date and approximate time for their arrival when to plan without a hitch.

November 4, 2025
Unprompted review

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