Very grateful to Ms Miranda Rowe and Adrem Ltd for providing a caring and professional service and quickly providing bathroom taps that can be used by someone with limited dexterity. The original cont... See more
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Company details
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Established in Newcastle, England in 1912, Grainger plc is the UK's largest listed residential landlord and manager. We believe in creating great places for people to live, work and play.
Contact info
3 More London Riverside, SE1 2AQ, London, United Kingdom
- 02079409500
- feedback@graingerplc.co.uk
- graingerplc.co.uk
Replied to 70% of negative reviews
Typically replies within 1 month
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Very nice staff
Very nice staff, told me everything I need to know about the building and nice building overall
Team work Grainger and Adrem - AWSOME
Very grateful to Ms Miranda Rowe and Adrem Ltd for providing a caring and professional service and quickly providing bathroom taps that can be used by someone with limited dexterity. The original contractor said it could NOT be done without removing our bath. 🙈 - but Adrem provided an excellent work around that was fast, perfect for what we needed and didn’t move the bath! WELL DONE to all concerned. Very grateful. 🙏
I highly recommend asking for Bibban if…
I highly recommend asking for Bibban if you’re looking for the perfect agent!
From the very beginning, she was incredibly proactive, accommodating, and professional, while also being a genuinely great listener. She took the time to understand exactly what I was looking for and quickly showed me a flat that I absolutely fell in love with.
It’s also worth mentioning that I viewed properties with neighbouring developers, but none of the agents there could compare to Bibban. She truly stood out.
What made the biggest difference was how much she genuinely cared-she really wanted me and my two cats to find a place we could call home.
Thank you, Bibban, for being such a helpful, dedicated, and professional person! Thanks to you, our move into the new flat was incredibly smooth and seamless!
Big shout out for mr darin Solomon
Big shout out for mr darin Solomon. Occ estate London. I am Longterm resident he has always been polite professional and friendly. Also a go to solution... a great addition to the company...
Bibban was extremely kind and…
Bibban was extremely kind and courteous! She fully understood our requirements and walked us through the amenities of the building and showed us apartments to our liking. Furthermore, she was extremely quick to respond to any queries and was always supportive throughout the tenancy process which made us feel at home right from day 1. I would recommend Bibban and her whole team everytime someone looks to search for their home! Thank you Bibban.
Smooth transition and excellent support
Had a great experience securing a home here. Bibban was instrumental during the viewing—she is knowledgeable, efficient, and respects the tenant's time. The entire process felt consistent and transparent, which is a rare find. Big thanks to Bibban for her professional support and for ensuring everything was aligned from day one.
Viewing experience
Had a great viewing experience with Molli from Manchester, she was very friendly and helpful, highly recommend!
Anna Rigby showed a few different style…
Anna Rigby showed a few different style 2 beds 2 bath apartments at headline. She was had all the answers to my questions, polite and helpful. Thanks Anna.
Bibban was absolutely amazing helping…
Bibban was absolutely amazing helping with my property search and ensuring I was comfortable and happy with my final choice.
Maisie was great throughout the whole…
Maisie was great throughout the whole process of securing our rental. She was supportive, considerate, and never judgemental. Even when we hit a bump in the road with our application, she went out of her way to help find a solution for us. We really appreciated her help and professionalism.
Excellent Grainger staff
The staff at Grainger have been absolutely fantastic. The team have been incredibly supportive and swift with their help throughout my entire tenancy. I want to give a specific thanks to James and Mark who have been particularly helpful. Thank you!
The appt was rotting
I complained about a hole in the kitchen for months! Months! They said it was just a squeaky floor (thanks to then building manager Katie Castle) and ignored the many issues of mould that kept arising.
When they finally did look at what the matter was they realised my kitchen had been rotted well before I even moved in and had to be evacuated immediately! I’d been asking for this to be addressed for months!
The best bit was how they placed me in a travel lodge that had a bed bug infestation so I had to leave tha and couch surf while they found me another unit. The next unit the found, which they denied giving me permission to look at before agreeing to move in was smaller (they said it was bigger than my last unit) and inexplicably more expensive. I was desperate so had to take it.
Can’t say enough warnings about dealing with this company who has no idea on what it takes to do the right thing or keep their employees accountable for over promising and under delivering.

Reply from Grainger plc
Great support from the staff
Great support from the staff. They were available for any question/request I had.
Molli has been so helpful
Molli has been so helpful! She arranged our viewing within days of our initial enquiry, answered all of our loaded questions and has been so attentive. So appreciative of how quickly and how detailed this process has been, big thank you, Molli!
Maisie has been incredibly helpful
Maisie has been incredibly helpful. She is responsive and knowledgeable of the properties and application process. Throughout my application process, she was a great point of contact if I had any concerns or questions. She was also very amiable during the viewings.
Finding a new home with Molli from Filaments
Our experience with finding a home was really great with The Filaments in particular Molli.
Molli has answered every question and has been helpful throughout the whole process.
Thank you Molli!
Grainger have been extremely helpful in finding a property. In particular, Molli has made sure we found the property we were looking for, she gave us all the details we needed and we didn’t feel rushed at all when viewing the properties. She also gave us many options and in the end she made sure we selected a property that felt like home. Definitely the best estate agent I’ve ever come across. Thank you Molli!
Put in an application for a flat with…
Put in an application for a flat with Grainger, the process was smooth. Molli was very professional and patiently answered any questions I had about the place. She explained what I needed to do clearly and was very accommodating regarding my queries. I would recommend.
Graingers for Lettings. Molli is amazing’
Molli from Graingers carried out our viewing with us and we must say she was very professional, accommodating and extremely helpful. The whole experience was seamless and the speedy turn around in securing the apartment was exceptional. I highly recommend Graingers for Lettings in Manchester and if you are lucky enough to have Molli as your viewing agent you will not be disappointed, she is amazing and goes above and beyond - thank you Graingers and Molli 😊
Kind treatment
Kind treatment, solved all my questions, showed me everything I wanted, helpful, great attention
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