Very grateful to Ms Miranda Rowe and Adrem Ltd for providing a caring and professional service and quickly providing bathroom taps that can be used by someone with limited dexterity. The original cont... See more
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Company details
Written by the company
Established in Newcastle, England in 1912, Grainger plc is the UK's largest listed residential landlord and manager. We believe in creating great places for people to live, work and play.
Contact info
3 More London Riverside, SE1 2AQ, London, United Kingdom
- 02079409500
- feedback@graingerplc.co.uk
- graingerplc.co.uk
Replied to 63% of negative reviews
Typically replies within 1 month
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Grainger and Renewals
Been with Grainger a few years now! Always prompt with repairs and issues. Honorary mention for Jemma Herring who the last few years has personally helped me loads!
10/10 would recommend
Was really in depth, answered all my questions! Extremely professional and polite. Made me feel very comfortable.
great management
more than anything, it is our property manager, Louise, I am giving these 5 stars. she is quick to respond to enquiries and requests. she is very helpful and professional.
Grainger experience
Maisie W at Grainger made the process of moving into our new flat painless in what is an increasingly difficult market! Answered all my questions quickly and diligently and it has genuinely been a quick and easy process, which is not necessarily my experience in the past. Thanks again!
Brilliant experience so far!
I haven't moved in yet but honestly the service has been incredible so far. Every step of the way they've been ahead of schedule and never left me waiting for anything! They've even gone out their way to ensure I can move in early. Thanks so much!
Great experience again!
Great experience with the team at Grainger, they were more than helpful when my circumstances changed and had lots of patience during the application process. Second time in a Grainger property and I’d happily go through them for a flat again
I dealt with Deanne and she was fab
I dealt with Deanne and she was fab. A lot of the other letting agents I have met have been a bit ‘all talk no action!’ But she replied super quickly to all our concerns and was always available for all our many questions!! Thank you :))
The procedure of renting is very clear
The procedure of renting is very clear. The team has been efficient. Huge thanks to Maisie who has been really helpful to communicate for me.
Maisie has been absolutely fantastic
Maisie has been absolutely fantastic throughout the sales process. She was able to confidently, and swiftly answer any question I had relating to the apartment at the viewing, even some tough questions that put her on the spot. Her professionalism, attentiveness and knowledge has been amazing. A big thanks to Maisie & team for making the process so smooth!
Fast and efficient service
Viewed a flat with Wesley in Tottenham Hale. Got a viewing the same day I called and secured the flat right after the viewing (they operate first come first served, meaning you don't have to bid against other offers). Communication was great throughout.
~Maisie Whittaker she is such a patient…
~Maisie Whittaker she is such a patient person she really helps me a lot about the house renting. She helps me to check the size of bed and room basically everything also so patient and finally help me to find the best place to stay! She is the best
Deanne Coss has been of great help and…
Deanne Coss has been of great help and support for our move into the property. She has been wonderful and professional with her job and never seizes to smile. It was an amazing experience with her.
Meisie has been a great help
Meisie has been a great help. She is very professional :)
We've just signed for our new apartment…
We've just signed for our new apartment and have found the whole experience really easy. Deanne couldnt of been more helpful, shes always been on hand to answer any questions we have. Would reccomend.
Awful
Awful service and undoubtly the worst residential tenacy I have ever lived.
Recently moved in
Recently moved in. So far it has been a great experience. Lovely staff members and good facilities. From initial viewings with Deanne, who has been very helpful and responded promplty throughout the intial process. Staff members at reception have been really kind and helpful too. My only concern was a limited parking on-site but thats sorted as there is a car park right across- as i did not know about the area so was a bit skeptical to park there, i think its reasonably safe so far. Deanne still managed adding to the waiting list. All concerns have been well addressed. Jessica Howe-another amazing staff member, always replies promptly and is there to help whenever needed.
Fantastic Service
Maisie was extremely supportive throughout our letting experience. The process of arranging deposits, flat viewings and any other requests for information was made as seamless as possible and couldn't ask for more from Maisie and Grangers PLC. Highly recommend for other prospective tenants
Excellent service
I have been very impressed with the service so far. Maisie has been prompt with all communications and knowledgeable about the properties available.
She also kindly showed me another property that had just become available whilst I was viewing another which was great.
Great lettings experience so far.
Our lettings experience with Deanne so far has been great. She has been helpful and quick to answer questions whenever we had any about prospective flats. I have found it particularly useful to have a direct WhatsApp number to message on. She was also very knowledgeable and friendly during the flat viewings we had.
So far I have been impressed with the service during the Tenancy Application.
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