Grajmax Mobility  Reviews 192

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and extensive knowledge regarding mobility scooters, making interactions smooth and informative. The service is frequently highlighted as exceptional, with many appreciating the professional, caring, and efficient approach from initial contact to delivery. Reviewers are particularly impressed with the quick and reliable delivery service, often receiving their products within a few days, and the products themselves are consistently described as being in excellent, often like-new, condition. However, some customers also noted a minor hiccup with a long-distance delivery, though it eventually arrived as expected. Additionally, one reviewer wondered why the original key fob shown in photos was not provided with their scooter upon delivery.

What people talk about most

Product

Customers had positive experiences with product, often describing items as nearly new, pristine, or in... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, friendly, and caring... See more

Staff

Consumers consistently report positive experiences with the staff, frequently describing them as helpful,... See more

Quality

People report positive experiences with quality, often receiving nearly new or pristine items. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic company to deal with, scooter delivered within 48 hrs. All paperwork filled in and persuaded me that I qualify for VAT relief so saved me several hundreds of pounds. The text books... See more

Rated 5 out of 5 stars

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new af... See more

Rated 5 out of 5 stars

This company are amazing! They have helpful, wonderful staff. Marta helped me with every step, towards delivery of my car. She was more than helpful. Also the gentleman who delivered my car. He explai... See more

Rated 5 out of 5 stars

What can I say, it was lovely dealing with this company they were very helpful and explained everything thoroughly. I am absolutely thrilled with my cabin scooter it’s really smart, delivery was don... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

UK's greatest and most trusted supplier of used mobility scooters for sales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

I've recently purchased a mobilty…

I've recently purchased a mobilty scooter from grajmax.co.uk
Customer service was excellent & so helpful
The delivery was prompt & I was kept up to date with the delivery time
I am very happy with my purchase & arrived exactly as described
Thank you, grajmax.co.uk

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

This family firm gave me fantastic service

I needed an all terrain, reliable mobility scooter for my garden. G had a wide range of scooters for sale plus the knowledge to advise me impartially. I paid for delivery and 'Rosie' arrived promptly. The scooter was immaculate and I've used it without incident since May,2023.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Pup tested

Got my all terrain scooter to walk my new pup. At a top speed of 8mph she still dragging us along. Handles the Calderdale roads/pavement with ease (cobbles, poorly maintained paths/roads).
Customer service excellent. Delivered and tested before final purchase and reassured that I could contact them if the were any other questions/help they could give. Very happy.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Sold my friends Kondor Cabin Car to…

Sold my friends Kondor Cabin Car to Grajmax . Easy transaction & communication a very friendly professional reliable long established
family run business and a pleasure to deal with . I would highly recommend this business .

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Sold Scooter to Grajmax

Just sold my late father’s fantastic looking mobility scooter to Grajmax. Really smooth experience from communication to timely pickup and payment. I cannot recommend Grajmax enough. Thanks.

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and support with our new Cabin Car

Thanks so much for helping us and advising us. You have been really great! The Cabin Car has proven to be a great success for my dad and has given him a new lease of life after losing his driving licence.

You were good fun to deal with and very patient. The delivery service was excellent too. Well done!

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Well done Grajmax

Well done Grajmax. Provided a fab service from purchase to delivery. The scooter arrived in pristine condition. Would highly recommend this company. Thank you for a painless transaction

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Just purchased two mobility scooters…

I have purchased two mobility scooters of Grajmax. I was delighted with the service I received, prompt responses, lots of patience and plenty if time to answer all of my questions. The scooters are in perfect condition, delivered exactly when promised, and fully charged ready to use. The scooters were an excellent price, and the service was great. I received an invoice and instruction manuals. I highly recommend this family run business. Great products and lovely service.

September 19, 2023
Unprompted review
Rated 1 out of 5 stars

I bought a scooter from them with no…

I bought a scooter from them with no invoice just a text was not happy with the transaction and tried to cancel had a job doing it docked me 100 pounds and refunded me the 3rd day saying I did not follow the terms and conditions bad people to do business with seems by providing no paperwork can avoid tax

June 1, 2023
Unprompted review
Grajmax Mobility  logo

Reply from Grajmax Mobility

Thank you for your review. Customer purchased scooter online (ordered number provided) paid by credit card. Same day change mind several times and wanted to cancel at the end of the day. As per terms and conditions fee applied.
Fee disputed with bank but after investigating bank decided in our favour hence negative feedback provided.

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