Grajmax Mobility  Reviews 192

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and extensive knowledge regarding mobility scooters, making interactions smooth and informative. The service is frequently highlighted as exceptional, with many appreciating the professional, caring, and efficient approach from initial contact to delivery. Reviewers are particularly impressed with the quick and reliable delivery service, often receiving their products within a few days, and the products themselves are consistently described as being in excellent, often like-new, condition. However, some customers also noted a minor hiccup with a long-distance delivery, though it eventually arrived as expected. Additionally, one reviewer wondered why the original key fob shown in photos was not provided with their scooter upon delivery.

What people talk about most

Product

Customers had positive experiences with product, often describing items as nearly new, pristine, or in... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, friendly, and caring... See more

Staff

Consumers consistently report positive experiences with the staff, frequently describing them as helpful,... See more

Quality

People report positive experiences with quality, often receiving nearly new or pristine items. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic company to deal with, scooter delivered within 48 hrs. All paperwork filled in and persuaded me that I qualify for VAT relief so saved me several hundreds of pounds. The text books... See more

Rated 5 out of 5 stars

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new af... See more

Rated 5 out of 5 stars

This company are amazing! They have helpful, wonderful staff. Marta helped me with every step, towards delivery of my car. She was more than helpful. Also the gentleman who delivered my car. He explai... See more

Rated 5 out of 5 stars

What can I say, it was lovely dealing with this company they were very helpful and explained everything thoroughly. I am absolutely thrilled with my cabin scooter it’s really smart, delivery was don... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

UK's greatest and most trusted supplier of used mobility scooters for sales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service. The scooter is brilliant. We had this delivered and we had a full demonstration before he left. Thanks

May 10, 2024
Unprompted review
Rated 4 out of 5 stars

Since I finally plucked the courage…

Since I finally plucked the courage admit I needed help with walking bad knee not getting better with age .Never looked back since I bought bought mobility scooter 🛵 off Graham it has literally changed my life I can go shops 2 miles away pop too town center can not thank you enough 👍

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Superb quality superb company!

Superb quality, build, comfort mobility scooter, as described as new. Great, honest reliable company, fast communications & lots of reassurance/advice given on item over several days, nothing was too much trouble, fantastic experience would absolutely be my next port of call if I ever need another.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Very happy with the purchase of my lovely Cabin Scooter. Excellent service and communication would highly recommend Graham to anyone looking for a reliable seller of mobility scooters.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

5star service

absolute excellent service form start to finish.
fast responsive and always in communication through out sale process of mobility scooter.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Sold 2023 Scooter

From advertising to sale Grajmax liaised with knowledge and expertise of what was on offer and Grajan conducted himself with courtesy and understanding upon receiving the scooter. Good doing business with you and best of luck for the future.

April 14, 2024
Unprompted review
Rated 5 out of 5 stars

Grajmax - Excellent Service

If you're looking to buy a mobility scooter, I would highly recommend that you speak to Grajmax who couldn't have been more patient and helpful for us. It was a pleasure to meet Gracjan when he delivered my Dad's new mobility scooter (An 8 hr round trip for him !) Lots of very helpful information and advice - Dad loves his new scooter - Definitely 5 stars from us.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Just sold my late father in laws…

Just sold my late father in laws scooter to grammar. An acceptable offer was made after seeing photographs on line. Deposit paid immediately and balance paid upon collection. Grajan appeared very knowledgeable and would recommend him to anybody looking to purchase a mobility scooter. A pleasant and rapid experience

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Grajmax scooter company review

From first coming across Grajmax when googled for Scooters at reasonable prices. I have been very impressed by their attention to detail. Everything about this company is as it says on the Tin.

When it cane to narrowing the scooters down to two. We were given excellent advice on why the more expensive one wouldn’t meet my Grandmas requirements. So they didn’t just sell a more expensive product.

The scooter they brought was exactly like the photos. It was in fantastic condition. My Grandma has loved her new found independence to go further on a longer distance scooter.

When I dealt with the company in person they were very professional and again their actions matched their words.

I would one 100 percent recommend this company

Thank you Anne-Marie and Freda

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

Purchased a scooter from them was sold…

Purchased a scooter from them was sold as ex display with only 4 miles on clock used it over Xmas 2023 only to find that the battery's didn't seem to hold their charge with it loosing life with in a few minutes, so took it into a registered authorized dealer and found batteries were not fit for use and had been mis matched so now faced with bill of 850 pounds to get scooter up and running properly.
The batteries which were in scooter failed the M.O.T ,I HAVE THE INVOICE FROM PLACE THAT TESTED ,
RESPONSE OF SELLER WAS ITS MANUFACTURER GARUNTEE BUT THE LAW CLEARLY STATES IT IS THE SELLER THAT IS RESPONSIBLE AS THIS WAS A TRADE ACCOUNT, AND IF SELLER LOOKS UNDER THR SALE OF GOODS ACT

February 15, 2024
Unprompted review
Grajmax Mobility  logo

Reply from Grajmax Mobility

As mentioned to the customer, the scooter had fitted batteries by manufacturer. Hence, their were 100%fitted for scooter use and nothing wrong with them as they were tested. Although this battery issue was never mentioned to us, we were not aware about any problems only when the bill was received, the message was sent. I am sorry someone called "registered dealer" took advantage of you and overcharged you for smaller set of batteries (although receipt never shown /shared). If you had contacted us under warranty, we would provide you with 2 sets of big batteries and service check, too. Apologies for not being happy with the cost of battery replacement but if you would have contacted us in first place we would assist you much less costly. This gentelmen gives only negative reviews to other companies and should not use this platform.

Rated 5 out of 5 stars

Sold my CabinCar to Grajmax.

Sold my late mother in laws Scooterpac Cabin Car to Grajmax who travelled 3 hours to collect. Easy transaction & good communication. A very friendly and professional company to deal with. I would highly recommend Grajmax.

February 13, 2024
Unprompted review

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