Grantham's Reviews 

656
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, noting the professionalism and friendliness of the staff who are always willing to help. Many people appreciate the efficient ordering process, whether online or in-store, and the prompt delivery of their items, often arriving sooner than expected and well-packaged. Reviewers frequently highlight the excellent communication regarding orders and the overall smooth experience from initial inquiry to receiving their products. However, some customers also noted issues with delivery communication, mentioning a lack of tracking information or notification of delivery dates, leading to missed deliveries. A few other people also felt that the after-sales service could be problematic, with some experiencing delays in resolving issues or receiving incorrect items.

What people talk about most

Service

Customers had positive experiences with service, frequently describing it as excellent, fantastic, and... See more

Product

Customers consistently note ambiguous experiences with product, with some praising quick delivery,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge Thankyou to Andy, Kevin and the whole team including the lovely ladies and gents in the accessories shop. From the moment we went to look at caravans to finally towing our new Bailey Phoenix a... See more

Rated 5 out of 5 stars

very helpful on phone when ordering and also said to phone if we needed any more questions answered which was great, delivery prompt so we are very happy customers thankyou Granthams... See more

Rated 5 out of 5 stars

Excellent service will definitely recommend and use again. Delivered on time as promised!!!!. I wasn't sure about a few things so rang and a lovely lady named Amanda answered and was extremely helpf... See more

Rated 5 out of 5 stars

From initial web search which Grantham’s won in my endeavour to find a replacement awning light for our Chausson motorhome to the part arriving a few days later it was nothing but perfect. Great se... See more


4.4

Excellent

TrustScore 4.5 out of 5

656 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(656)

238 reviews in the last 12 months

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Rated 5 out of 5 stars

Service with a smile

Excellent service from a very pleasant and helpful gentleman the price was very good and the towing cover that I ordered is on its way within 24hrs, if we are near Grantham with the caravan we will defo be calling in to see what goodies they can tempt us with. Thanks again for super service
Regards
George Baird

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service 👌...

Really impressed with the service we received with Grantham's...Ordered 2 Isabella camping chairs on the website & received them within 48 hours...Lovely chairs.
Hope we receive a discount code & then we'll order the footrests to match the chairs!....Many thanks Granthams

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Rapidly answered my query to allow…

Rapidly answered my query to allow order to be placed. No sooner was order placed it was confirmed as being processed and on its way in a matter of hours. This is the second time I've used the accessory shop. First time was an onsite visit whilst holidaying nearby, staff could not have been more helpful. Great advice and service with a smile.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!!

Brilliant Service!!! From when we first went to look for a new caravan Christian was great help. till the handover of the caravan that was organised by Gary who was brilliant!! And not to forget Mark who was always happy to help on the phone.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Don't usually leave reviews

Don't usually leave reviews, but thought this may help others who are looking for good service
I made an enquiry late sat evening through there e mail service thinking I wouldn't get a response till Mon due to being late in the day but to my amazement I got a response within 10 min,feed back was what I wanted and went ahead and ordered, Tues morning delivery on door step also items are recorded so you know what time delivery is
Thank you for your quick responsive service

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Always get the item you want at Granthams. Best price for the item l wanted.
Delivered in good condition, and in a couple of days. Have purchased from here before and always been great service.. will definitely be back

February 24, 2026
Rated 5 out of 5 stars

Bought our Benimar Mileo 294 in October…

Bought our Benimar Mileo 294 in October last year from these guys and all I can give them is positive feedback. Absolutely fantastic service from start to finish. We had a couple of jobs that we needed sorting out and they’ve sorted everything we asked. If I was asked if I’d recommend Granthams of Retford without any hesitation I’d say yes. Sheila,Dean,Christian and the gang are brilliant.

October 18, 2025
Unprompted review

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