Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... See more
Company replied
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... See more
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... See more
Company replied
Company details
Written by the company
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
Contact info
Gyroscoopweg 64, 1042 AC, Amsterdam, Netherlands
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3.0
Average
598 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick delivery
Very quick delivery considering came from Europe! Excellent glass piece I love it
June 28, 2021
Unprompted review
Reply from Grasscity UK
Hi Rich,
Thank you for your 5-star review! We are glad that you enjoyed your experience and look forward to servicing you again with your future orders. 😁
GC Aftercare
Very solid and good size
June 27, 2021
Unprompted review
Reply from Grasscity UK
Hi,
Thank you for your 5-star review! 😺
GC Aftercare
Great service
Great service, best prices and reasonably quick deliver to EU. I'm happy with the product and the way guys handle communication with the customer.
June 27, 2021
Unprompted review
Reply from Grasscity UK
Hi,
Thank you for your 5-star review! We are glad that we were able to help and make you feel more comfortable. Hope to see you back at Grasscity! 😀
GC Aftercare
Reply from Grasscity UK
Hi,
Thank you for your 5-star review! We appreciate you and your business. 😄
GC Aftercare
Reply from Grasscity UK
Hi Nauris,
Thank you for your 5-star review! Hope to see you back at Grasscity. 😀
GC Aftercare
5 starsssss
Ordered twice from here, and both orders was spot on! Good quality and on time! Really cant fault it😌
June 13, 2021
Unprompted review
Reply from Grasscity UK
Hi,
Thank you for your 5-star review! We are glad to hear that we were able to meet your expectations and look forward to servicing you again for many years to come.
😀
GC Aftercare
No stars
Would give no stars if possible 😔 haven't received my product and had no response from the site, do not order if based in the UK
June 7, 2021
Unprompted review
Reply from Grasscity UK
Hi,
Thank you for your review and for letting us know about this! We are sorry to hear that you haven't received your order and would like to resolve this issue as quickly as possible. If you can share your order number or contact our customer service via support@grasscity.com we will be able to assist you further.
GC Aftercare
A lovely site that has a wide variety
The products that I received were as described, although delivery did take nearly 2 weeks which is a slight let down but otherwise a brilliant service!!
June 6, 2021
Unprompted review
Reply from Grasscity UK
Hi Sarah,
Thank you for your review! We appreciate your business a lot and sorry to hear that it took longer than expected to receive your order. We hope to see you back at Grasscity.com so that we can deliver a better experience next time. 😄
GC Aftercare
Prompt delivery with continuous updates…
Prompt delivery with continuous updates which equate to reassurance for me. Really was surprised to get extra free goodies which were not advertised or used as an incentive in any way. Very happy customer who will be returning for sure!
June 5, 2021
Unprompted review
Reply from Grasscity UK
Hi Yousaf,
Thank you so much for your 5-star review! We appreciate your business a lot and very glad that you are happy with your purchase and our services. We look forward to servicing you again with your future orders 😀
GC Aftercare
Professional company great service
June 5, 2021
Unprompted review
Reply from Grasscity UK
Hi Richard,
Thank you for your 5-star review! It is much appricited. 😄
Easy to use Website, Great Choice
Easy to use Website, quick and fast checkout, tracking was easy, very quick shipping with great updates from packing to delivery. Great range and choice of products for everyone's needs.
June 4, 2021
Unprompted review
Reply from Grasscity UK
Hi Christopher,
Thank you for your 5-star review! We are very glad that you had a great experience ordering from Grasscity.com and look forward to servicing you again with your future orders. 😄
GC Aftercare
The products were good quality the only…
The products were good quality the only thing I think that could be better is how long it takes for them to arrive.
June 2, 2021
Unprompted review
Reply from Grasscity UK
Hi Eric,
Thank you so much for your review! Usually, our orders arrive at their destinations within 2-10 business days of shipping but transit times vary due to the worldwide pandemic. We are glad that you are happy with your purchase and hope to hear from you again in the future. 😀
GC Aftercare
5 stars
Fast delivery and all arrived well packaged and in one piece, also came with some nice freebies! Would use again.
May 31, 2021
Unprompted review
Reply from Grasscity UK
Hi Katie,
Thank you for your 5-star review! We are glad that you are happy with your purchase and our services and greatly appreciate you for taking the time to share your experience with us. We look forward to servicing you again with your future orders. 😃
GC Aftercare
Fast delivery and product is great.
May 30, 2021
Unprompted review
Reply from Grasscity UK
Hi James,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again soon. 😄
GC Aftercare
Excellent service fast and efficient
May 21, 2021
Unprompted review
Reply from Grasscity UK
Hi Dave,
Thank you for your 5-star review! We are glad that you enjoyed your experience and look forward to servicing you again with your future orders. 😁
GC Aftercare
All good well pleased and well packed…
All good well pleased and well packed will buy again keep up the good work
May 16, 2021
Unprompted review
Reply from Grasscity UK
Thanks Gary...We appreciate you took the time to leave us a great review :)
Kind regards, GC Aftercare
Solid Service
Made 3 orders, all have been fulfilled quickly and accurately and usually contain a couple freebies.
Great service, definitely recommend
May 15, 2021
Unprompted review
Reply from Grasscity UK
Thanks Oliver...We appreciate the great review!
Kind regards, GC Aftercare
Reply from Grasscity UK
Hi,
Thank you for your 5-star review! It is much appreciated. 😄
GC Aftercare
My second purchase this month
My second purchase this month and went as great as the first one. Great product and service. If ordering from UK the delivery takes about 5-6 days but you can track it all the way so you know where it is
May 4, 2021
Unprompted review
Reply from Grasscity UK
Hi Jayson,
Thank you for your 5-star review! We greatly appreciate you and your business and look forward to assisting you again with your future orders. 😄
GC Aftercare
Was sceptical when seen how skinny top…
Was sceptical when seen how skinny top was but works perfect 👌
May 1, 2021
Unprompted review
Reply from Grasscity UK
Hi Charlie,
Thank you so much for your 5-star review! We are glad to hear that you are happy with your purchase and look forward to servicing you again in the future 😀
GC Aftercare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.