Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
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First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... See more
Company replied
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... See more
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... See more
Company replied
Company details
Written by the company
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
Contact info
Gyroscoopweg 64, 1042 AC, Amsterdam, Netherlands
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3.0
Average
598 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional
Very fast shipping, good prices and amazing quality glassware. Very happy 😊
September 26, 2021
Unprompted review
Reply from Grasscity UK
Hi Christina,
Thank you for your 5-star review! We are glad that you enjoyed your experience with us and look forward to hearing from you again in the future. 😄
GC Aftercare
Great service and product!
Was kept up to date with shipping, was quicker than I expected coming from abroad, love my new glass!
September 24, 2021
Unprompted review
Reply from Grasscity UK
Hi Chloe,
Thank you for your 5-star review! We are very glad you enjoyed shopping from Grasscity and look forward to servicing you again with your future orders. 😄
GC Aftercare
The Shizznit
Excellent service, quick delivery and I even had a few free gifts thrown in which was a awesome suprise (I really needed a new grinder) Will definitely use Grass city again
September 20, 2021
Unprompted review
Reply from Grasscity UK
Hi Sam,
Thank you for your 5-star review! We are happy that you enjoyed your experience with us and look forward to doing business with you again 😁
GC Aftercare
Reply from Grasscity UK
Hi Steve,
Thank you for your 5-star review! We are glad that you are happy with our purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
Good Serivice
Order arrived on time, not damged and good quality product, would use again
September 2, 2021
Unprompted review
Reply from Grasscity UK
Hi James,
Thank you for your 5-star review! We are glad that you enjoyed your experience with us and look forward to servicing you again in the future 😄
GC Aftercare
Brilliant vape pen excellent service
August 31, 2021
Unprompted review
Reply from Grasscity UK
Hi Digby,
Thank you for your 5-star review! We appreciate your business and hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Reply from Grasscity UK
Hi Edd,
Thank you for your 5-star review! We are glad that you are happy with the service we provide and look forward to doing business with you again 😀
GC Aftercare
Value for money
Value for money, timely delivery, delivered safely and in perfect condition.
August 29, 2021
Unprompted review
Reply from Grasscity UK
Hi Jean Claude,
Thank you so much for your 5-star review! We are very glad you had a great experience and look forward to servicing you again with your future orders 😀
GC Aftercare
Great delivery time and secure…
Great delivery time and secure packaging. The product works like a charm.
August 22, 2021
Unprompted review
Reply from Grasscity UK
Hi Jacob,
Thank you for your 5-star review! We hope to see you back at Grasscity.co.uk 😃
GC Aftercare
Delivery is always speedy and…
Delivery is always speedy and everything comes as expected
August 22, 2021
Unprompted review
Reply from Grasscity UK
Hi Fin,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Brilliant company
Brilliant company. Excellent communication and delivered promptly. THE BEST.
August 21, 2021
Unprompted review
Reply from Grasscity UK
Hi Debbie,
Thank you for your 5-star review! We are glad to hear you enjoyed your experience with us and looking forward to servicing you again with your future orders. 😀
GC Aftercare
Great customer service
Great customer service, I had a small problem with a product and after a couple of emails it was quickly sorted and they arranged that i was sent spares to replace broken parts and when they arrived they included a fantastic wee complimentary gift pack. Many thanks much appreciated.
August 20, 2021
Unprompted review
Reply from Grasscity UK
Hi Shirley,
Thank you for your 5-star review. We are happy to hear that you are satisfied with the service we provide and hope to assist you again with your future orders.😁
GC Aftercare
Reply from Grasscity UK
Hi Jens,
Thank you so much for your 5-star review! We are glad that you had a pleasant experience ordering from Grasscity.com and look forward to servicing you again in the future. 😀
GC Aftercare
Amazing
Ordered from the UK.
Parcel arrived swiftly within one week which I was really impressed by.
Would definitely order again.
Thanks grass city
August 13, 2021
Unprompted review
Reply from Grasscity UK
Hi Usamah,
You are very welcome! We are glad to hear that you are happy with your purchase and look forward to doing business with you again in the future. 😀
GC Aftercare
Good service good value
August 9, 2021
Unprompted review
Reply from Grasscity UK
Hi Mark,
Thank you for your 5-star review! 😄
GC Aftercare
Zeus Arc GT is incredible
Zeus Arc GT is incredible. I had a problem with the delivery but that has been solved by route app support. Thanks for everything.
July 27, 2021
Unprompted review
Reply from Grasscity UK
Hi,
You are welcome! We are glad that you had a pleasant experience ordering from Grasscity and look forward to doing business with you again in the future. 😁
GC Aftercare
Great but late
Product did arrive but arrived late! They said it was confimed on Friday but arrived Wednesday.
July 26, 2021
Unprompted review
Reply from Grasscity UK
Hi,
Thank you for your review! Our apologies for the delayed shipment. If you have any questions please feel free to contact our customer service via support@grasscity.com.
GC Aftercare
Recent order
My goods arrived safe and sound in good time. Perfect! Couldn't be happier ☺
July 9, 2021
Unprompted review
Reply from Grasscity UK
Hi Heather,
Thank you so much for your 5-star review! We are glad that you had a great experience ordering from Grasscity and hope to see you again soon. 😄
GC Aftercare
not worth the money
not worth the money. the pressure thingy doesn't work. thought it would be nice small bong,I guess not. would refund but can't be asked. don't get it.
July 5, 2021
Unprompted review
Reply from Grasscity UK
Hi Szymon,
Thank you for your review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further and resolve the issue promptly. Please contact our customer service via support@grasscity.com or send us your order number so we can contact you.
GC Aftercare
Excellent service from Grasscity
Excellent service from Grasscity, great prices and fast delivery. Ordered a precooler, downstem and bowl for my glass bong, smooth, cool rips all the way now with my new set up, only used with legal dry herbs. Whatever they are....🤫
July 4, 2021
Unprompted review
Reply from Grasscity UK
Hi Steven,
Thank you for your 5-star review! We appreciate your business a lot and look forward to servicing you again with your future orders. 😃
GC Aftercare
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