Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
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First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... See more
Company replied
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... See more
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... See more
Company replied
Company details
Written by the company
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
Contact info
Gyroscoopweg 64, 1042 AC, Amsterdam, Netherlands
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3.0
Average
598 reviews
Hasn’t replied to negative reviews
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All perfect....as allways 😊👌
April 21, 2022
Unprompted review
Reply from Grasscity UK
Hello Benjamin,
Thank you for your kind words and the 5-star review! We appreciate you for taking the time to leave us your feedback.
GC Aftercare
Great products at great prices
April 18, 2022
Unprompted review
Reply from Grasscity UK
Hello Trevor,
Thank you for your 5-star review! We’re glad to hear you liked our products! We look forward to serving you again :)
GC Aftercare
Absolutely the worst online shopping experience…
Absolutely the worst online shopping experience I have ever had. Placed an order on the 5th of march order was shipped out in a timely fashion on 8th of march. I then get a tracking update from the shipping company that due to grasscity not registering the delivery, that the order will not be shipped to me. I contact grasscity multiple times to solve the issue and have the delivery registered. They don't get back to me, and I continually have to email them to try to get a response. Finally after over a month of waiting for my order trying to get a response from them, they cancel it without my approval, without offering any sort of solution. Complete waste of time and terrible customer service. Hoping I even get my money back at this point. Avoid at all costs if you ever want to get your items, have a responsive customer service, and get solutions when they make mistakes. Now the item that I ordered is sold out everywhere, and I wasted over a month and countless hours chasing customer service, all to have them cancel the order without my permission or offering me a solution. Complete fail.
April 13, 2022
Unprompted review
Reply from Grasscity UK
Hello Jonas,
Thank you for sharing your feedback and we're very sorry if we failed to meet your expectations this time. Your feedback will help us to do better moving forward.
We're very sorry for all the trouble and inconvenience.
We see that someone from our customer service team is already looking into this issue and hope to resolve this promptly and accurately.
GC Aftercare
was informed of delivery got it and…
was informed of delivery got it and very pleased with produced
April 11, 2022
Unprompted review
Reply from Grasscity UK
Hello Terry,
Thank you for your 5-star review! We appreciate you for taking the time to leave us your feedback. We look forward to serving you again :)
GC Aftercare
Had to pay £15 to return a faulty item.
Had to pay £15 to return a faulty item.
Poor service. No UK locations. Please use anyone else
April 8, 2022
Unprompted review
Reply from Grasscity UK
Hello Gareth,
Thank you for sharing your feedback and we're very sorry if we failed to meet your expectations this time. Your feedback will help us to do more better moving forward.
GC Aftercare
Quality product and price
Speedy delivery, excellent price and a sturdy, quality product.
March 30, 2022
Unprompted review
Reply from Grasscity UK
Hello!
Thank you for your 5-star review! We’re glad to know that you were satisfied with our products and services. Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Reply from Grasscity UK
Hello Jiri,
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience with us.
GC Aftercare
Thank you all so much for your great…
Thank you all so much for your great service and progress updates
March 23, 2022
Unprompted review
Reply from Grasscity UK
Hello Les,
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you and we look forward to serving you again in the future! :)
GC Aftercare
Reply from Grasscity UK
Hello Matty,
Thanks for the awesome review!
We’re glad we could be of service and appreciate the kind words! We look forward to serving you again.
GC Aftercare
Amazing
Brilliant item, best price online, quick delivery.
Free skins, roach and grinder too!
March 20, 2022
Unprompted review
Reply from Grasscity UK
Hello Heavy,
Thank you for your 5-star review!
We’re glad to know that you were satisfied with our products and services. Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Excellent quality
March 17, 2022
Unprompted review
Reply from Grasscity UK
Thank you for the 5-star review! We’re glad to hear that you liked our product. :)
GC Aftercare
On Time and extra gifts
The package arrived on time and with loads of extra little goodies such as rolling papers an extra grinder and a little storage tube came with my original order. Superb service!
March 14, 2022
Unprompted review
Reply from Grasscity UK
Hello LG!
Thank you for the 5-star review!
We’re thrilled that you were satisfied with our products and services. Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Big selection, fast delivery, decent prices.
Big selection, fast delivery, decent prices, what more do you want? :)
February 21, 2022
Unprompted review
Reply from Grasscity UK
Hello Rayuk,
Thank you for your 5-star review!
We’re thrilled that you were satisfied with our products and services. Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Reply from Grasscity UK
Hello,
Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number or contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.
GC Aftercare
Reply from Grasscity UK
Hello Darren,
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon :)
GC Aftercare
Dab Rig
Shipping (free shipping) took a while, 26 days, but the material arrived in good condition, it is robust and good quality.
Everything is OK..
February 4, 2022
Unprompted review
Reply from Grasscity UK
Hello Joao,
We appreciate you for taking the time to leave us your feedback. We’re glad to hear that you liked our product! We look forward to serving you again :)
GC Aftercare
Highly recommend!
Highly recommend!
Amazing selection, easy to order, and fast delivery.
February 3, 2022
Unprompted review
Reply from Grasscity UK
Hello Kim,
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon :)
GC Aftercare
Delighted with purchase will
Delighted with purchase will
Definitely shop with them again
February 2, 2022
Unprompted review
Reply from Grasscity UK
Hello Leon,
Thank you for your 5-star review! We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
GC Aftercare
Great site, not great purchase
Great site but the pipe broke after the first use. It wasn't an expensive one but I'd hoped it might last a bit longer than that!
Nice to have a reply from the site - the interior bowl came away from the wooden pipe case when i went to clean it.
January 31, 2022
Unprompted review
Reply from Grasscity UK
Hello James,
We’re sorry to hear your item got broken already. Thank you for your feedback as it helps us make our product better!
GC Aftercare
Happy customer
Simple order process. Kept well informed thoroughout shipping process, without being bombarded with updates. Arrived quickly with a kind gift. Very happy with product! Well machined and sturdy but not too heavy. Will definitely use Grasscity for future smoking purposes.
January 23, 2022
Unprompted review
Reply from Grasscity UK
Hello!
Thank you so much for your 5-star review! We're so glad to hear that your order arrived quickly in good condition and that you are enjoying it :) We look forward to servicing you again in the future!
GC Aftercare
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