Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
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First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... See more
Company replied
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... See more
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... See more
Company replied
Company details
Written by the company
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
Contact info
Gyroscoopweg 64, 1042 AC, Amsterdam, Netherlands
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3.0
Average
598 reviews
Hasn’t replied to negative reviews
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Very nice
Very nice!
No complaints whatsoever.
Thank you for your service.
July 2, 2022
Unprompted review
Reply from Grasscity UK
Hello Ze,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Recommend
Very helpful staff when i smashed my glass stem,the website is spot on plenty to choose from.
June 23, 2022
Unprompted review
Reply from Grasscity UK
Hello Thomas,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Not what it used to be years ago
Well priced company! when it comes to support and delivery this is where things get a bit dire an starts to go down hill.
Posting apprently takes 10days to northern ireland. (package never arrived) Sorting refund via route app.
June 19, 2022
Unprompted review
Reply from Grasscity UK
Hello David,
Thank you for your review and for letting us know about this!
We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further.
If you can share your order number or contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.
GC Aftercare
Pretty straightforward
Pretty straightforward. Kept informed of delivery and it arrived intact.
June 17, 2022
Unprompted review
Reply from Grasscity UK
Hello Gary,
Thank you for your review. We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Excellent products and service
Excellent products and service. Delivery was prompt. Thank you
June 16, 2022
Unprompted review
Reply from Grasscity UK
Hello Naomi,
Thank you for the 5-star review!
We’re glad to know that you were satisfied with our products and services. Your feedback is appreciated, and we hope to be of service again soon! We’d love to continue providing great service to awesome customers like you. Thanks again!
GC Aftercare
Very happy with products and delivery…
Very happy with products and delivery thanks chaps , I will definitely be ordering again
June 15, 2022
Unprompted review
Reply from Grasscity UK
Hello Leon,
Thank you for the 5-star review!
We're glad to know you were happy with the products and the services. Your feedback is appreciated and we look forward to your next purchase!
GC Aftercare
All good thankyou
June 11, 2022
Unprompted review
Reply from Grasscity UK
Hello Mark,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback.
GC Aftercare
Reply from Grasscity UK
Hello James,
Thanks for the awesome review!
We’re glad to hear you liked our product! :)
GC Aftercare
Couldn't ask for better
Fast delivery and great choice of products with professional info.
Couldn't have been a better experience.
June 8, 2022
Unprompted review
Reply from Grasscity UK
Hello Lorna,
Thank you for the 5-star review!
We’re glad to know that you were satisfied with our products and services. Your feedback is appreciated, and we hope to be of service again soon! We’d love to continue providing great service to awesome customers like you. Thanks again!
GC Aftercare
Good choice
I've placed 3 orders in the last 12 months & they take a few days to arrive but I've always been very happy when the product arrived.
Actually one criticism ; I asked for suggestions, a while back, for a pipe that was easy to clean..IMHO an important attribute.
The answer from customer support was lazy & unhelpful.
June 6, 2022
Unprompted review
Reply from Grasscity UK
Hello!
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback. It will help us to do better moving forward.
GC Aftercare
Nice glass work and well packed
Nice glass work and well packed, And it had package protection.
I will order again.
Great work grasscity.
June 4, 2022
Unprompted review
Reply from Grasscity UK
Hello Miff,
We greatly appreciate your review and thank you for sharing your experience with us! We look forward to serving you again :)
GC Aftercare
Arrived in good time perfect condition…
Arrived in good time perfect condition with a few free extras in the box, cannot fault service through 3 orders now.
May 25, 2022
Unprompted review
Reply from Grasscity UK
Hello Ash,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Best vapouriser I have purchased
Best vapouriser I have purchased, the taste goes on for loads of drags! Highly recommend to pro vapers.
May 20, 2022
Unprompted review
Reply from Grasscity UK
Hello Charles,
We’re glad to hear you liked our product and thank you for recommending it.
We appreciate the positive feedback and we look forward to serving you again soon!
GC Aftercare
Love my product
Love my product! Came with a lil extra gift love the packaging and colour and style of the product. Very good price also :)
May 13, 2022
Unprompted review
Reply from Grasscity UK
Hello Caoimhe,
Thank you for your 5-star review!
We're glad to hear you loved the product and the little extra gift. :)
We appreciate the great review and look forward to serving you again :)
GC Aftercare
First of many
Easy to order, came within 3/4days from Amsterdam to UK and a great quality piece a little bit expensive but definitely worth it.
May 7, 2022
Unprompted review
Reply from Grasscity UK
Hello Can,
Thank you for your 5-star review! We appreciate you for taking the time to leave us your feedback. We look forward to serving you again. :)
GC Aftercare
😎👍 happy with customer service
May 5, 2022
Unprompted review
Reply from Grasscity UK
Hello Janis,
Thank you for your 5-star review!
We're so glad to know that you were satisfied and happy with our customer service. We look forward to serving you again.
GC Aftercare
The best you can get
The best you can get no messing around I will buy from them again so helpful the best and thank you so dam good
April 29, 2022
Unprompted review
Reply from Grasscity UK
Hello Rob,
We appreciate the fantastic review and are glad we could be of service :) We look forward to serving you again!
GC Aftercare
I have been a customer of GrassCity for…
I have been a customer of GrassCity for a few years now. I cannot fault their professionalism and duty of care for their customers.
I hope to stay a loyal customer and will recommend and have recommended any and anyone interested in buying or even just some researching bongs and dab rigs, the various differences, uses etc
I admire the company themselves with their:
- excellent framework,
- fantastic customer service,
- an inviting website,
- a huge and recognised product range, - an easy and simple ordering platform, - quick delivery
- aftersales team (is excellent for any advise needed not just queries with the products).
I am already eyeing up my next purchase!
TopWork GC!
April 25, 2022
Unprompted review
Reply from Grasscity UK
Hello James,
Thank you so much for your kind words and the great review!
We really appreciate you taking the time to share your experience with us and we count ourselves lucky for customers like you.
We always enjoy reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to serving you again :)
GC Aftercare
Very happy customer
Very happy with service. Arrived quickly to say it came from overseas. Packed well so there were no breakages. Lots of choices on the website, and well detailed. Thank you Grasscity, 4/20 was a good one!
April 23, 2022
Unprompted review
Reply from Grasscity UK
Hello Nicki,
Thank you for your 5-star review! We're glad to know that you were satisfied with our services. Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Shipment marked as received but never…
Shipment marked as received but never did. Raised the concern and the answer was wait 5 days! Before investigation can start! Disappointed never use it again.
April 23, 2022
Unprompted review
Reply from Grasscity UK
Hello Angela,
Thank you for your review and for letting us know about this! We truly apologize for the inconvenience.
We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can please contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.
GC Aftercare
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