Grasscity UK Reviews 598

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned

Rated 5 out of 5 stars

First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... See more

Company replied

Rated 2 out of 5 stars

Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... See more

Rated 1 out of 5 stars

Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... See more

Company replied

Company details

  1. Hookah Store

Written by the company

Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!


Contact info

3.0

Average

TrustScore 3 out of 5

598 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ordered £25 item paid in bitcoin

Ordered £25 item paid in bitcoin, they say order cancelled payment not received ,after transaction email phishing within minutes, they say payment not received first order, never again, Adrian

October 20, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hi Adrian
We do not see a successful transfer of bitcoin on your orders. If you believe money has been paid, please contact Utrust for assistance with this matter. support@utrust.com

Rated 2 out of 5 stars

Super slow delivery

October 13, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello,

Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.

GC Aftercare

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great quality products at competitive prices

September 30, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Richard,

Thank you for the 5-star review!

We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 5 out of 5 stars

Amazing 10/10

March 2, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Jord,

We appreciate the fantastic review and are glad we could be of service.
We look forward to serving you again!

GC Aftercare

Rated 4 out of 5 stars

I ordered a mini bong

I ordered a mini bong, it came in the wrong colour, but it does the job so I’m not bothered.

September 11, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Lauren,

Thank you for your review and for letting us know about this!

We're very sorry to hear you received the wrong colour, but we're glad to know that you still liked it.

GC Aftercare

Rated 4 out of 5 stars

A little misleading lol but goodddd

I ordered a pipe/bong thing and the order finally arrived today after 9 days
It doesn't come with any pipe screens but eh whatever.
Pretty decent little thing but the pictures that are used to sell this product are a tiny bit misleading.
That's my fault tho ig should've read the size 💀
Overall satisfied though 😂

September 17, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Ethan,

Thank you for your review!

We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)

GC Aftercare

Rated 5 out of 5 stars

Very fast shipping and great staff

Very fast shipping , and when the postoffice screws up, grasscity is there to help you.
I have tried a lot of smoking sites, but this is by far the best one, great prices and great staff.

September 6, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Denice,

Thank you for the 5-star review!

We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 5 out of 5 stars

Top tier

Great service, quick delivery and amazing product. Highly recommend

August 3, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Lewis,

Thank you for recommending us in your review!
We’re glad we made your experience with us a great one and will be happy to help you again in the future.

GC Aftercare

Rated 5 out of 5 stars

5 stars

quick n easy took 5 days to arrivein post...deffo use again great service

July 31, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Milton,

Thank you for the 5-star review!

We’re glad we could be of service and appreciate the kind words!
We look forward to serving you again :)

GC Aftercare

Rated 5 out of 5 stars

Awesome customer service

Super fast reply from customer service, even included a little goody bag. Top notch company!

July 30, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Cameron,

Thank you for the 5-star review!

We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 5 out of 5 stars

great concise order from choice to…

great concise order from choice to delivery everything you need from Grasscity...
Love It

July 28, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hi Chris,

We appreciate the fantastic review and are glad we could be of service.
We look forward to serving you again!

GC Aftercare

Rated 1 out of 5 stars

Terrible Delivery

No issues with the ordering process, however whilst my order was in postage it took 30 days to arrive, i got barely any tracking updates, and when i contacted you, for some help with tracking my package i got no usefull advise

July 24, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Harley,

Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.

GC Aftercare

Rated 5 out of 5 stars

Delivery took a bit but we'll worth the…

Delivery took a bit but we'll worth the wait amazing product 🇮🇪🍁

July 22, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Jake,

Thank you for the 5-star review!

Sorry to hear the delivery took a bit but thank you so much for your patience. We appreciate you for taking the time to leave us your feedback and we look forward to serving you again.

GC Aftercare

Rated 5 out of 5 stars

Great product

Great product, fast delivery and plenty of communication about order status and delivery information. I will be ordering again

July 17, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Chris,

Thank you for the 5-star review!

We’re glad to know that you were satisfied with our products and services. Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 5 out of 5 stars

Fantastic

Great selection of products, much better than any of my local retailers. I'll definitely be using again!

July 13, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Dave,

Thank you for the 5-star review!

We’re glad to hear you liked our product! We look forward to your next purchase. :)

GC Aftercare

Rated 5 out of 5 stars

AllTheManships

Excellent workmanship.
Proper craftsmanship.

And outstanding watermanship!

July 13, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Billy,

Thank you for the 5-star review!

We’re glad to hear you liked our product! We look forward to your next purchase. :)

GC Aftercare

Rated 1 out of 5 stars

I purchased a pipe and some screens and…

I purchased a pipe and some screens and waited almost 2 weeks and no delivery!!

Also left multiple messages on the site with no reply!

Such bad customer service !!

Is this site a scam?

July 11, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Daniel,

Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.

GC Aftercare

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Great selection available. Delivery easily tracked and arrived in good time and well packaged. Nice little freebie extras included. Will be buying again 😊

July 7, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Carolyne,

Thank you for the 5-star review!

We’re glad to know that you were satisfied with our products and services. Your feedback is appreciated, and we hope to be of service again soon! We’d love to continue providing great service to awesome customers like you. Thanks again!

GC Aftercare

Rated 5 out of 5 stars

Good products

Got what I wanted and I will be buying more quality glass bongs and glass pipes next order.

July 6, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Stewart,

Thank you for the 5-star review!

We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)

GC Aftercare

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