Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
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First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... See more
Company replied
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... See more
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... See more
Company replied
Company details
Written by the company
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
Contact info
Gyroscoopweg 64, 1042 AC, Amsterdam, Netherlands
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3.0
Average
598 reviews
Hasn’t replied to negative reviews
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Good product.
November 3, 2022
Unprompted review
Reply from Grasscity UK
Hello!
Thank you for the 5-star review! We're glad to hear you liked our product. We look forward to your next purchase :)
GC Aftercare
Ordered £25 item paid in bitcoin
Ordered £25 item paid in bitcoin, they say order cancelled payment not received ,after transaction email phishing within minutes, they say payment not received first order, never again, Adrian
October 20, 2022
Unprompted review
Reply from Grasscity UK
Hi Adrian
We do not see a successful transfer of bitcoin on your orders. If you believe money has been paid, please contact Utrust for assistance with this matter. support@utrust.com
Super slow delivery
October 13, 2022
Unprompted review
Reply from Grasscity UK
Hello,
Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.
GC Aftercare
Excellent customer service and great…
Excellent customer service and great quality products at competitive prices
September 30, 2022
Unprompted review
Reply from Grasscity UK
Hello Richard,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Amazing 10/10
March 2, 2022
Unprompted review
Reply from Grasscity UK
Hello Jord,
We appreciate the fantastic review and are glad we could be of service.
We look forward to serving you again!
GC Aftercare
I ordered a mini bong
I ordered a mini bong, it came in the wrong colour, but it does the job so I’m not bothered.
September 11, 2022
Unprompted review
Reply from Grasscity UK
Hello Lauren,
Thank you for your review and for letting us know about this!
We're very sorry to hear you received the wrong colour, but we're glad to know that you still liked it.
GC Aftercare
A little misleading lol but goodddd
I ordered a pipe/bong thing and the order finally arrived today after 9 days
It doesn't come with any pipe screens but eh whatever.
Pretty decent little thing but the pictures that are used to sell this product are a tiny bit misleading.
That's my fault tho ig should've read the size 💀
Overall satisfied though 😂
September 17, 2022
Unprompted review
Reply from Grasscity UK
Hello Ethan,
Thank you for your review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Very fast shipping and great staff
Very fast shipping , and when the postoffice screws up, grasscity is there to help you.
I have tried a lot of smoking sites, but this is by far the best one, great prices and great staff.
September 6, 2022
Unprompted review
Reply from Grasscity UK
Hello Denice,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Top tier
Great service, quick delivery and amazing product. Highly recommend
August 3, 2022
Unprompted review
Reply from Grasscity UK
Hello Lewis,
Thank you for recommending us in your review!
We’re glad we made your experience with us a great one and will be happy to help you again in the future.
GC Aftercare
5 stars
quick n easy took 5 days to arrivein post...deffo use again great service
July 31, 2022
Unprompted review
Reply from Grasscity UK
Hello Milton,
Thank you for the 5-star review!
We’re glad we could be of service and appreciate the kind words!
We look forward to serving you again :)
GC Aftercare
Awesome customer service
Super fast reply from customer service, even included a little goody bag. Top notch company!
July 30, 2022
Unprompted review
Reply from Grasscity UK
Hello Cameron,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
great concise order from choice to…
great concise order from choice to delivery everything you need from Grasscity...
Love It
July 28, 2022
Unprompted review
Reply from Grasscity UK
Hi Chris,
We appreciate the fantastic review and are glad we could be of service.
We look forward to serving you again!
GC Aftercare
Terrible Delivery
No issues with the ordering process, however whilst my order was in postage it took 30 days to arrive, i got barely any tracking updates, and when i contacted you, for some help with tracking my package i got no usefull advise
July 24, 2022
Unprompted review
Reply from Grasscity UK
Hello Harley,
Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.
GC Aftercare
Delivery took a bit but we'll worth the…
Delivery took a bit but we'll worth the wait amazing product 🇮🇪🍁
July 22, 2022
Unprompted review
Reply from Grasscity UK
Hello Jake,
Thank you for the 5-star review!
Sorry to hear the delivery took a bit but thank you so much for your patience. We appreciate you for taking the time to leave us your feedback and we look forward to serving you again.
GC Aftercare
Great product
Great product, fast delivery and plenty of communication about order status and delivery information. I will be ordering again
July 17, 2022
Unprompted review
Reply from Grasscity UK
Hello Chris,
Thank you for the 5-star review!
We’re glad to know that you were satisfied with our products and services. Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Fantastic
Great selection of products, much better than any of my local retailers. I'll definitely be using again!
July 13, 2022
Unprompted review
Reply from Grasscity UK
Hello Dave,
Thank you for the 5-star review!
We’re glad to hear you liked our product! We look forward to your next purchase. :)
GC Aftercare
AllTheManships
Excellent workmanship.
Proper craftsmanship.
And outstanding watermanship!
July 13, 2022
Unprompted review
Reply from Grasscity UK
Hello Billy,
Thank you for the 5-star review!
We’re glad to hear you liked our product! We look forward to your next purchase. :)
GC Aftercare
I purchased a pipe and some screens and…
I purchased a pipe and some screens and waited almost 2 weeks and no delivery!!
Also left multiple messages on the site with no reply!
Such bad customer service !!
Is this site a scam?
July 11, 2022
Unprompted review
Reply from Grasscity UK
Hello Daniel,
Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.
GC Aftercare
Very happy with my purchase
Very happy with my purchase. Great selection available. Delivery easily tracked and arrived in good time and well packaged. Nice little freebie extras included. Will be buying again 😊
July 7, 2022
Unprompted review
Reply from Grasscity UK
Hello Carolyne,
Thank you for the 5-star review!
We’re glad to know that you were satisfied with our products and services. Your feedback is appreciated, and we hope to be of service again soon! We’d love to continue providing great service to awesome customers like you. Thanks again!
GC Aftercare
Good products
Got what I wanted and I will be buying more quality glass bongs and glass pipes next order.
July 6, 2022
Unprompted review
Reply from Grasscity UK
Hello Stewart,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
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