Grasscity UK Reviews 598

TrustScore 3 out of 5

3.0

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See what reviewers are saying

Rated 1 out of 5 stars

Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned

Rated 5 out of 5 stars

First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... See more

Company replied

Rated 2 out of 5 stars

Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... See more

Rated 1 out of 5 stars

Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... See more

Company replied

Company details

  1. Hookah Store

Written by the company

Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!


Contact info

3.0

Average

TrustScore 3 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great shop quick delivery

Ordering was easy, item arrived really quickly considering I was a UK customer, discount was a great touch and the item is exactly as described and as I wanted, thank you Grasscity

February 15, 2023
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Mike,

Thank you for the 5-star review!

We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 4 out of 5 stars

Bit pricey delivering but very good and…

Bit pricey delivering but very good and fast

February 20, 2023
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello!

We really appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you. We look forward to serving you again in the future!

GC Aftercare

Rated 1 out of 5 stars

item arrived broken

February 16, 2023
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Dermott,

We’re very sorry to hear you received a broken item. Would you be able to send us first a picture of the said broken/damaged item, please? You may send it to our customer support team via email at support@grasscity.com.

GC Aftercare

Rated 5 out of 5 stars

Fair price's quality goods shipping on…

Fair price's quality goods shipping on time good customer service so I give 5 stars thanks grass city

February 16, 2023
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Nat,

We appreciate the fantastic review and are glad we could be of service.
We look forward to serving you again!

GC Aftercare

Rated 5 out of 5 stars

Excellent

Good communication, great range of products and well priced 👍

February 18, 2023
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Andrew,

Thank you for the 5-star review!

We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 5 out of 5 stars

Quick efficient delivery

Quick efficient delivery, amazing product

January 26, 2023
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Christopher,

Thank you for the 5-star review!

We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 1 out of 5 stars

Got charged for something I didn't order

A second item that I had removed from my basket somehow got readded to the order. This was not in the total when I ordered but they have charged me for it. Customer service so far has been unresponsive. Why don't they have a phone number on their website? Getting a hold of them is a chellenge.

January 23, 2023
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Ben,

Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.

GC Aftercare

Rated 5 out of 5 stars

Shopping was easy, Great selection

Shopping was easy. Pricing and stock are very good. Shipping is quick.

January 8, 2023
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello David,

Thank you for the 5-star review!

We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 5 out of 5 stars

Fantastic service

Fantastic service, delivery, and product

January 11, 2023
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Sharon,

Thank you for the 5-star review!

We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 5 out of 5 stars

Amazing quality products

Amazing quality products, very timely delivery, fantastic customer service team and communication

January 7, 2023
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Dylan,

We appreciate the fantastic review and are glad we could be of service.
We look forward to serving you again!

GC Aftercare

Rated 5 out of 5 stars

Thank you for a good service

December 21, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Tony,

Thank you for the 5-star review!

We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)

GC Aftercare

Rated 1 out of 5 stars

Doesn't deserve even one star.

Doesn't deserve even one star.

Order never arrived and every time I contact customer service they send me the same carbon copy response

November 23, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Sachini,

Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.

GC Aftercare

Rated 5 out of 5 stars

easy to order and got my updates…

easy to order and got my updates regularly

November 18, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello!

Thank you for the 5-star review!

We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)

GC Aftercare

Rated 5 out of 5 stars

Fast reliable service

Fast reliable service. Great quality product.

December 1, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Helen,

Thank you for the 5-star review!

We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 5 out of 5 stars

Pleasant to deal with

November 24, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Lachlan,

Thank you for the 5-star review!

We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)

GC Aftercare

Rated 5 out of 5 stars

Great items

Great items
Very speed service.
Good price, and good delivery from France to UK.
Giving the purchases out as Xmas presents.

November 23, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Steve,

Thank you for the 5-star review!

We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!

GC Aftercare

Rated 5 out of 5 stars

Top quality!

November 9, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Louis,

Thank you for the 5-star review!

We’re glad to hear you liked our product!
We look forward to your next purchase. :)

GC Aftercare

Rated 4 out of 5 stars

Got 15% discount on cartridge vape

Got 15% discount on cartridge vape, great quality for price. Only negative was postage did take 12 days to arrive to UK, which is pretty long by today's standards.

October 29, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Mr. Teo,

We appreciate you for taking the time to leave us your feedback. We're glad you liked the product. Our apologies too for the long shipment.

GC Aftercare

Rated 5 out of 5 stars

Top class, did take a bit longer but worth it

Was so worried my item might get broken in transit but it was so well wrapped nothing could move an inch.

November 1, 2022
Unprompted review
Grasscity UK logo

Reply from Grasscity UK

Hello Emma,

Thank you for the 5-star review!

We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)

GC Aftercare

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