Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
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First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... See more
Company replied
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... See more
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... See more
Company replied
Company details
Written by the company
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
Contact info
Gyroscoopweg 64, 1042 AC, Amsterdam, Netherlands
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3.0
Average
598 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great shop quick delivery
Ordering was easy, item arrived really quickly considering I was a UK customer, discount was a great touch and the item is exactly as described and as I wanted, thank you Grasscity
February 15, 2023
Unprompted review
Reply from Grasscity UK
Hello Mike,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Bit pricey delivering but very good and…
Bit pricey delivering but very good and fast
February 20, 2023
Unprompted review
Reply from Grasscity UK
Hello!
We really appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you. We look forward to serving you again in the future!
GC Aftercare
item arrived broken
February 16, 2023
Unprompted review
Reply from Grasscity UK
Hello Dermott,
We’re very sorry to hear you received a broken item. Would you be able to send us first a picture of the said broken/damaged item, please? You may send it to our customer support team via email at support@grasscity.com.
GC Aftercare
Fair price's quality goods shipping on…
Fair price's quality goods shipping on time good customer service so I give 5 stars thanks grass city
February 16, 2023
Unprompted review
Reply from Grasscity UK
Hello Nat,
We appreciate the fantastic review and are glad we could be of service.
We look forward to serving you again!
GC Aftercare
Excellent
Good communication, great range of products and well priced 👍
February 18, 2023
Unprompted review
Reply from Grasscity UK
Hello Andrew,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Reply from Grasscity UK
Hello Christopher,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Got charged for something I didn't order
A second item that I had removed from my basket somehow got readded to the order. This was not in the total when I ordered but they have charged me for it. Customer service so far has been unresponsive. Why don't they have a phone number on their website? Getting a hold of them is a chellenge.
January 23, 2023
Unprompted review
Reply from Grasscity UK
Hello Ben,
Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.
GC Aftercare
Shopping was easy, Great selection
Shopping was easy. Pricing and stock are very good. Shipping is quick.
January 8, 2023
Unprompted review
Reply from Grasscity UK
Hello David,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Reply from Grasscity UK
Hello Sharon,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Amazing quality products
Amazing quality products, very timely delivery, fantastic customer service team and communication
January 7, 2023
Unprompted review
Reply from Grasscity UK
Hello Dylan,
We appreciate the fantastic review and are glad we could be of service.
We look forward to serving you again!
GC Aftercare
Thank you for a good service
December 21, 2022
Unprompted review
Reply from Grasscity UK
Hello Tony,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Doesn't deserve even one star.
Doesn't deserve even one star.
Order never arrived and every time I contact customer service they send me the same carbon copy response
November 23, 2022
Unprompted review
Reply from Grasscity UK
Hello Sachini,
Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.
GC Aftercare
easy to order and got my updates…
easy to order and got my updates regularly
November 18, 2022
Unprompted review
Reply from Grasscity UK
Hello!
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Reply from Grasscity UK
Hello Helen,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Pleasant to deal with
November 24, 2022
Unprompted review
Reply from Grasscity UK
Hello Lachlan,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Great items
Great items
Very speed service.
Good price, and good delivery from France to UK.
Giving the purchases out as Xmas presents.
November 23, 2022
Unprompted review
Reply from Grasscity UK
Hello Steve,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Great price and great transaction
Great price and great transaction, would defo recommended GrassCity. Thank you very much xx
November 11, 2022
Unprompted review
Reply from Grasscity UK
Hello Chris,
Thank you for recommending us in your review!
We’re glad we made your experience with us a great one and will be happy to help you again in the future.
GC Aftercare
Top quality!
November 9, 2022
Unprompted review
Reply from Grasscity UK
Hello Louis,
Thank you for the 5-star review!
We’re glad to hear you liked our product!
We look forward to your next purchase. :)
GC Aftercare
Got 15% discount on cartridge vape
Got 15% discount on cartridge vape, great quality for price. Only negative was postage did take 12 days to arrive to UK, which is pretty long by today's standards.
October 29, 2022
Unprompted review
Reply from Grasscity UK
Hello Mr. Teo,
We appreciate you for taking the time to leave us your feedback. We're glad you liked the product. Our apologies too for the long shipment.
GC Aftercare
Top class, did take a bit longer but worth it
Was so worried my item might get broken in transit but it was so well wrapped nothing could move an inch.
November 1, 2022
Unprompted review
Reply from Grasscity UK
Hello Emma,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
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