12 yr old car failed for MOT on windscreen jets. Told major fail could not take car away despite being within existing MOT dates. Informed could take 2 weeks to get parts. All completely wrong and n... See more
Company replied
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See what reviewers are saying
No problem whatsoever in recommending Gravells Kia Abergavenny. Recently purchased a Kia Sorento and salesman Rhodri Chaplin was first class. Very friendly, no pressure , extremely knowledgeable and p... See more
Company replied
We bought a new car from Gravells, Abergavenny. The staff were very helpful, approachable and not pushy at all. They were very knowledgable and they listened to our requirements. We were able to test... See more
Company replied
I took mine and my sons car to the gravells garage in abergavenny/Llanfoist for our mot. They were very friendly and professional. They contacted me as soon as they had been done to let me know the... See more
Company replied
Company details
Written by the company
Gravells is a third generation family business and we pride ourselves on offering the highest level of care whether your current model needs servicing, repair or an MOT or you are looking to buy a new or used Kia. We also have a number of other makes in our used car stock. We welcome part exchanges. We offer competitive finance rates with a number of different purchasing options as well as personal and business contract hire. Kia offers a fantastic electrified range from mild hybrid to full electric plug ins with a 280 mile range. We have charging stations on site.
Contact info
Merthyr Road, NP7 9LP, Llanfoist, Wales, United Kingdom
- 01873 856888
3.6
Average
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor advise poor service
12 yr old car failed for MOT on windscreen jets. Told major fail could not take car away despite being within existing MOT dates. Informed could take 2 weeks to get parts. All completely wrong and not factually correct.
Advise from 2nd garage resulted in taking car home, collection by 2nd garage and minor remedy to clear issue.
September 15, 2025
Unprompted review
Reply from Gravells - Kia Abergavenny
We are very sorry, it was never our intention to mislead and we have reviewed this issue to improve for future.
When trying to obtain parts for non Kia vehicles we are in the hands of third parties and were told there was a delay on the parts.
Thank you for leaving your review.
Andy and Kath are incredibly helpful
Andy and Kath are incredibly helpful. They offer first class attention whether it's taking the car in for service, MOT or car washing and both go over and above what's expected to ensure that Customers like me get the best possible service I can't recommend Gravells Abergavenny enough, thanks Andy and Kath
June 19, 2025
Unprompted review
Reply from Gravells - Kia Abergavenny
Thank you so much Mr Davies for your kind words! We really appreciate the feedback about Kath and Andy and they will be delighted! Thank you for coming to Gravells Kia Abergavenny!
From beginning to end of arranging my…
From beginning to end of arranging my MOT and checking an item for me.Everything was perfect!
Very attentive friendly staff also.
Exceptionally pleased,well recommended.
January 7, 2025
Unprompted review
Reply from Gravells - Kia Abergavenny
Hi Malcom! Thank you for this fantastic 5 star review of your experience at Gravells Kia Abergavennny! We are pleased to hear you were happy with your MOT and you felt the staff were so attentive and friendly - we are very proud to hear this. Thank you for choosing Gravells Kia Abergavenny for your MOT and we look forward to serving you again in future.
Great experience
No problem whatsoever in recommending Gravells Kia Abergavenny. Recently purchased a Kia Sorento and salesman Rhodri Chaplin was first class. Very friendly, no pressure , extremely knowledgeable and patient. A lovely modern showroom and James, the General Manager, has got it spot on. My wife enjoyed the free hot chocolate as well. They even put fuel in the tank. They go the extra mile in customer care.
April 19, 2024
Unprompted review
Reply from Gravells - Kia Abergavenny
Hello Tom, Thank you so much for your fantastic 5 star review. We are delighted that Rhodri could be of service and that you are so happy with your new Kia Sorento. We look forward to welcoming you back to Gravells in the future. Many Thanks
Sportage in for a service
Sportage in for a service. Team was bang on time. Had a nice cup of drinking chocolate while I waited. Staff kept me updated as time went by. A couple of faults fixed and on my way in less than an hour and a half. Always a great service at Gravells Abergavenny. Thank you.
March 28, 2024
Unprompted review
Reply from Gravells - Kia Abergavenny
Hi Peter, Thanks you so much for your fabulous review. We look forward to seeing you again soon. Thanks for choosing Gravells.
Great experience from Gravells, Abergavenny
We bought a new car from Gravells, Abergavenny. The staff were very helpful, approachable and not pushy at all. They were very knowledgable and they listened to our requirements. We were able to test drive a range of vehicles to help us decide our preference and the team also went to extra efforts to arrange for a specific car we were interested in, for us to test. In particular we received a great level of service from Laura and Andy. We were very happy with our experience.
September 29, 2023
Unprompted review
Reply from Gravells - Kia Abergavenny
Thank you so much for the 5 stars! We really appreciate your business. We hope to be able to help you again soon. Many thanks from the team.
Very friendly and welcoming
Very friendly and welcoming + Free Hot Drinks have been coming here for nearly 2 years + Car wash ONLY £1, Yes ONLY £1 and a nice cuppa while you wait Approx 20 Mins. Got a good deal on my first Kia.
Richard
March 8, 2024
Unprompted review
Reply from Gravells - Kia Abergavenny
Thank you so much for the 5 stars! So glad you enjoyed your visit! We hope to be able to help you again soon. Many thanks.
I took mine and my sons car to the…
I took mine and my sons car to the gravells garage in abergavenny/Llanfoist for our mot.
They were very friendly and professional.
They contacted me as soon as they had been done to let me know they both passed.
Amazing service for £40 they even wash your car before you collect it, definitely recommend and will always go back there for our mot's.
October 25, 2023
Unprompted review
Reply from Gravells - Kia Abergavenny
That's great to hear! Thank you so much for your review and for coming to Gravells!
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