Gravells - Kia Swansea Reviews 36

Rude and arrogant Sales Manager , Callum, Leanne from service thought she could be rude to my husband as well. Very unprofessional branch. Had my new EV4 for 3 days and it had problems starting , over first 2 weeks would not start 11 times . RAC struggled as well, called out twice , my husband and daughter could not start it either . But the attitude was my fault , made me start car in front of them ! I have driven electric cars for 2 years . RAC say it an intermittent fault with computer system , but Kia seem to think it my fault ! Would never recommend them them unless you want to be talked down to as you are a woman. Ongoing problem. Eventually a helpful service manager agreed to have the car in to look at , fingers crossed they fix it . Or I will reject the vehicle as never felt so on edge in a new vehicle to when it will not start

Just wanted to say a massive thank you to Cassy for looking after my parents. She took the time to answer all their questions without making them feel pressured into making a decision. As they have never had an automatic she explained all the features clearly. She was friendly and efficient which made the process much easier for my parents. Think she is an asset to this dealership.

Second time writing this 1 star rating as Gravells clearly had my review removed for speaking the truth. I've had nothing but terrible service since I started going there. Leased 3 cars over 5 years and each time I book on for MOT, I'm lied to stating that they tried calling to cancel. They even slyly added 2 payments of service when I went to pay a deposit for my car, even though I specifically told them I didn't want it. I've had one service out of it, and I've recently booked the car into another garage for my second serviced despite already paying Gravells. Receptionist is so unprofessional. I will never ever return.

Getting my Kia service orgainised with Gravell's was the most frustrating experience I have ever had with any company. Two months from start to finish. I won't go into the full story, but a particular highlight was learning that an online booking isn't actually a booking - "Someone should have phoned you" - and it would be a further three weeks before they could fit it in. When it finally happened I lost a week's work while they waited for a part, followed by "We *might* get it fixed tomorrow". I had to threaten a sit-in in their showroom in order to get them to finally pull their finger out.

I was planning on changing my car this year. It won't be a Kia because there's no way I'm dealing with Gravells again.

Not a pleasent experience. Gravells appear to be focussed on selling, rather than fixing cars. Firstly sent an online 'check in' which was basically what other services do you want to add and pay for. In Gravells at Llansamlet asked if I wanted to set up a 2 year service plan, again costing money for a 10 year old car. No I don't. One of the things I had asked them to look at was the engine light, which was coming on, they didn't. This would have been useful and I would have been prepared to pay for this. This appears to be set up to get as much money as possible from customers without actually providing much of a service.

Went to book a service at the Llansamlet branch - very unprofessional receptionist and a man standing behind the counter with filthy black hands eating a pot noodle!

Or though we didn’t end up buying a car with gravells kia today we thought our saleswomen was absolutely brilliant she went above and beyond in every aspect possible to try and find us the car we wanted for the price we needed her name was Cassie

I have been a Kia Picanto owner for 14+ years and when it came to getting a new car, I knew it had to be another Kia!
Over several weeks I browsed the website and finally decided to get the process started by completing the very easy valuation form. The follow up response emails from Josh were great and I sent over a few details of what I was looking for and we arrange for me to visit the showroom.
On arrival Josh had already sourced a selection of potential 2-3 year Picanto's across the wider Gravells dealerships - everything I had asked for, even down to the specific colour! Josh's focus and attention to detail was spot on - making me feel heard and understood. We looked at Picanto on site in Swansea, had a test drive - all perfect! Within 45mins I had paid a deposit and had arranged to collect my new (to me) car!
Josh made the whole process (from start to finish) perfect and easy. His attention to detail, his easy going manner, friendly personality - all making expectational customer service! And he has been in touch after the purchase to make sure I am happy with everything. Thank you Josh!

My Kia Sportage required a small repair, after kerbside recovery, and we were due to go on holiday in less than 7 days.
Got to say Service Manager Scott rang me back less than 24 hrs after receiving the car to confirm the problem had been fixed and that the car was already to be picked up.
On picking the car up, a brief informative explaination was given of the repair done, all given with a smile and a sparkly cleaned car.
Total Satisfaction.

Just bought a new Kia Picanto. Bilal was an exceptional sales man, with amazing knowledge of the car and outstanding patience with all that I threw at him… thank you Bilal I’m looking forward to enjoying the Kia.. ❤️❤️

I received excellent service from Bilal at Swansea Kia when I bought my EV3. He kept me informed every step of the way and made my buying experience very special. Can’t recommend him and Kia Swansea enough.
Bradley

We popped over to Swansea in September looking to upgrade our Sportage 3 to a Sportage 3 Hybrid, while there talking to Mr Bilal Rass, We had a chance to Test Drive a EV 6 GT line S. It was WOW WOW WOW, we went back and changed our minds. Bilal took us all the way though from start to Driving away today in our New EV 6 GT Line S, we are very very happy. Bilal is an Asset to Gravells of Swansea, No way pushy but a very Helpful Gentleman.
Many Many Thanks.

Can’t thanks Josh and Gravells enough for everything they have done for us. Collecting our new sportage today. Customer service has been excellent. Always feel well looked after and up to date. Big thanks to Josh.

Collected our new Kia Xceed 1.5 GT Line today from Gravells Swansea . Bilal the excellent Sales Executive guided us through the purchase process from start to finish was outstanding throughout.
Have been a Gravells Swansea for a number of years customer serve has always been excellent. I would highly recommend.

Always great service especially from Natalya

What an experience! From start to finish the team at Gravells Swansea went above and beyond with their customer service. No question went unanswered and every detail of my new car was carefully explained. I will 100% return in a few years time to exchange my car. Once again, thanks to all at Gravells Swansea!

I have just collected my new motability vehicle from Kia Swansea.
Josh Phillips was extremely helpful from the first day we met right up to the moment we drove off the forecourt.
He kept in touch by telephone throught the process and made me aware of timescales for collection.
Josh not only explained how the the car worked he took the time to go through EVERYTHING, demonstrating each feature ensuring our full satisfaction before we left.
Thankyou Josh you made the experience with Kia a great one.
Well done Kia, we will be staying put with Kia now.

good service from salesman Tom, walked me through every detail of the car, delivery on time, felt comfortable in the showroom where all staff greeted me,

Another faultless dealing with Kia thanks to Rob and Leanne today! We’ve come back to upgrade the car and they have really been amazing with making it happen! It does pay to keep going back to Kia as customer service is key with them to be fair! Thank you all it’s appreciated!

The service I have received from Gravells is sub standard. The staff don't seem to know what one side of the garage is doing. Record keeping is not done, no record of car being to the garage, supposed to have ordered a new dashboard for my Kia been waiting since December 2023 for part.
Car has been back to the garage, mechanic's were supposed to have sorted saying the fuse was the problem sorted. Went to use car still same problem with dashboard no display. What a waste of fuel that's twice now! This has been on going since Dec 4th. I was asked to take the review off, or there could be a problem with the warranty with regard to the car being fixed.