Gray-Nicolls Reviews 

70
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company, consistently highlighting high satisfaction across various product categories and sporting needs. Customers frequently praise the exceptional quality, durability, and reliable craftsmanship of the cricket equipment, protective gear, clothing, and footwear available. Consumers also deeply appreciate the prompt, highly efficient delivery service and user-friendly website experience that ensures their orders arrive quickly and safely. However, some customers also noted frustrating issues with customer service responses, unhelpful communication, and significant delays regarding product returns and refunds. A small group of reviewers experienced unexpected product defects, such as items splitting, tearing, or breaking shortly after initial light practice use.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of... See more

Quality

Customers had positive experiences with quality, highlighting that the gear, equipment, and apparel are... See more

Service

Users describe positive interactions with service, highlighting fantastic support, quick dispatch times, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast arrival times and... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers praised the team, describing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products look good and are good quality. I just had an issue with the thigh pads which were youth size (I'm an adult), but won't stay in position because the elastic is too stretchy and I can't pull i... See more

Rated 4 out of 5 stars

Good delivery feed back and prompt delivery of velocity rubber cricket shoes. They are great and so comfortable.

Rated 5 out of 5 stars

I have been buying all sort of products from gray nicols for long time, never disappointed. Even when a bat once was broken after couple of matches, once returned, refunded promptly. Bought a pa... See more

Rated 5 out of 5 stars

Hat fits a treat and the size guide was spot on.....just need to wear in for the up & coming T20 match at Edgbaston soon! One thing that could be changed is the signed for posting for low value items... See more


Company details


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4.1

Great

TrustScore 4 out of 5

70 reviews

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4.1

All reviews

(70)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been buying all sort of products…

I have been buying all sort of products from gray nicols for long time, never disappointed.
Even when a bat once was broken after couple of matches, once returned, refunded promptly.
Bought a pair of shoes in 2020, its just started to rip apart this year.

Always recommend buying direct from gray nicols.
Only downside is the payment option. They only take cards, no PayPal.
Other than that all good.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great kit as always !!

Great kit - great service. All arrived in good time which pre Christmas is particularly impressive. Thanks GN - superb kit - no surprise that an ever increasing number of pro players at the highest level around the world are using your equipment.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Not the cheapest but easily the best

I have tried to save a bit of money by going to other brands or other suppliers and it's a false economy. Gray Nicolls kit is just better.
I have swapped out all my gear for GN over the last few years and have no complaints. Quality is top notch, delivery is quick and trouble free, customer service is excellent and rapid.
I had a problem with a pair of shoes where part of the sole started to separate after two indoor sessions. Return and replacement was drama-free and the new ones have lasted two seasons, good as new.
I have had problems with other suppliers so now go to GN direct and have nothing but praise for them.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

We decided to move our supplier

We decided to move our supplier: we examined a lot of the companies in the business; we eventually settled on GN bot because they offered the best deals necessarily, but because they offered the best service, and a reliable service, to our members. We 2700 members there are a lot of folk to try and satisfy and we have to say that GN is doing it better than we expected.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Clubstore

We at New Bradwell Cricket Club have just recently joined the Gray Nicolls team and they are now our clubhouse store for all our club clothing. We are really pleased with all the work Nick Peters and his team have done for us in setting up the club store. We would highly recommend to anyone looking to do the same to look at the Gray Nicolls kit as they won't be disappointed.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great suppliers of club kit

Website is easy to use and a great partner to have with our club kit. Super quick and easy to set up from our side and Nick is a very helpful contact to have answering and helping with any queries that we may have. Items delivered quickly and great quality. Thanks for the great partnership

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I worked with gray-nics over new t20 kit and making a club shop. Also adding items all the time and the service was exceptional fast. All products we have had have been unbelievable quality better than anything in the market

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Club store

We have had our club store (Stenhousemuir CC) with gray-nicolls for a few years now. It’s been excellent and the service has matched the trusted brand name. Good quality, no long wait times, no bulk orders.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience

Always had a positive experience with Gray Nics - the kit is great quality and customer service is excellent. They were particularly helpful setting up the club shop for the team.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased

Used Gray-Nicholls for a couple of years now. What a refreshing change to have good quality kit delivered on time and to specification. Really good.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Affordable, professional and plenty of choice

After being left high and dry by another kit supplier we found Grey Nicolls to be the best and most affordable option.
Nick, our account manager has been great since answering any queries promptly and got our club shop up quickly. GN have a huge range that don’t cost the world so will be using them for the years to come.

September 26, 2025
Unprompted review
Rated 2 out of 5 stars

I bought the Gray Nicolls Ventus 1.3 5…

I bought the Gray Nicolls Ventus 1.3 5 Star from Talent Cricket in early May. Despite the included knocking and added €40 for extra knocking, the bat still doesn’t perform well—it vibrates on most hits unless it’s perfectly middled. Three experienced teammates tried it and felt the same. I’m unsure if it’s a quality issue with this particular bat or just not suited to my game, but for €400, it hasn’t lived up to expectations.

I would personally recommend other brands at this price.

July 1, 2025
Unprompted review

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