i only wanted some information on costings, if they had concessions for those on incapacity benefits, what the speeds are, etc. it took me to a form to fill out my details, i clicked next expecting to... See more
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See what reviewers are saying
Whenever I’ve contact Gigabit IQ, they are extremely helpful, courteous and friendly. I rang with a billing query which was fixed fast. I mentioned something that could be an issue due to the challe... See more
Company replied
I recently switched to Gigabit IQ from Gigaclear after frequent issues with reliability, and the difference has been huge. My previous connection was frustratingly inconsistent, but since moving,... See more
Company replied
Mike, and the Gigabit IQ team, have been a superb support to bring fibre optic cable into our house. We live in a rural countryside Surrey village and rely on wifi for work teams video conference call... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Security Service
- Telecommunications Service Provider
- Wi-Fi Spot
Written by the company
Welcome to Gigabit IQ, the UK’s Safest Internet Service Provider. At GigabitIQ, we’ve made your Internet Experience not only Faster with our full fibre service but more Intelligent with the Award Winning managed Wi-Fi service, as well as being recognised as the Best Rural Internet Service Provider in the UK in 2024! Our Ultimate Wi-Fi provides enhanced award winning parental controls to keep your kids safe online with advanced content filtering to block harmful content through our FamilyGuard+ feature on our Gigabit IQ App. Block/Limit Social Media, Set up ages based content controls to protect kids for content based upon their ages, Block Websites, Get YouTube/Google/Bing Safe Search enabled & Block/Limit VPN's so that kids can't bypass parental controls. And our CyberGuard+ feature protects your devices against web threats, viruses, malware & hacks, giving you peace of mind. We offer No Quibble Wi-Fi Support, with our best in Class Managed Wi-Fi service, via our own Gigabit IQ Mobile app with features such as Parental Controls, Quality of Service, Network Protection. Try our Wi-Fi optimisation service, which we offer to existing customers or our non-broadband customers. We can check your Wi-Fi coverage, identify legacy devices that may be causing issues on your network with interference or high signal noise, connect any problem devices like Sky TV, Sonus and legacy printers, and do a full site scan & speed test to ensure you are getting optimal coverage with your Wi-Fi. Contact us for a better, easier & hassle free internet experience! Gigabit IQ – Speed You Need, Safety You Trust Choose The Provider Who Cares!
Contact info
1 London Road, GU26 6AB, Hindhead, United Kingdom
- 08002545500
- query@gigabitiq.com
- grayshottgigabit.com
4.1
Great
64 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
…Good job GG
Having waited more than 3 months for another company to install our broadband we were delighted that GG could do it within a week! Installers were polite and got the job done quickly and M even popped round afterwards to check we were happy. Good job GG!
July 3, 2024
Reply from Gigabit IQ
Many Thanks Valerie for your kind review. Our value is that we are local and keep to our commitments for installation timeframes as opposed to other national fibre provider who have a poor record of installations locally & nationally. Great to thank our local team led by Mike, who we are very proud to have running our installations & support team. Many Thanks once again, for your 5 star review!
Apart from not (even yet) tidying up…
Apart from not (even yet) tidying up the cables along the front wall of the building everything was fine.
Ted
July 6, 2023
Reply from Gigabit IQ
Dear Ted,
Many Thanks for your review, we thank you for the feedback. Kindly, as mentioned some time ago, you asked us to tidy the legacy Openreach cables on your building, which we are not allowed to touch as they are not our cables. We are only responsible for our own fibre optic cables, which are neatly installed. Many Thanks, Grayshott Gigabit Team
Prompt feedback at all times.
Prompt feedback at all times, and proactive when needed.
Speed is top notch 940/940 mbs
June 11, 2024
Reply from Gigabit IQ
Many Thanks Huw, Really Appreciate the 5 Star Review!
We pride ourselves on our local support & prompt service, and the ability to try and be much more proactive than legacy providers.
Great you are experiencing fantastic speeds! We hope to continue to serve you with our great service in the future as well.
Many Thanks,
Grayshott Gigabit Team
Good communication throughout
Good communication throughout, from the young man who came to my door to tell me about GG to Georgina who kept me informed about the process and explained things in detail when I asked questions.
July 17, 2023
Reply from Gigabit IQ
Many Thanks Chrissi for your excellent 5 Star review. We really appreciate the feedback, and continue to try and make sure our customers are being informed throughout the order journey. Please do not hesitate to contact us at anytime for any support queries. Many Thanks once again,
Grayshott Gigabit Team
Reply from Gigabit IQ
Many Thanks for the 4 Star Review Mary. We are happy that you are enjoying the service. Please do let us know what the cables issue is, we'd be happy to try and rectify any of those issues at anytime. We look forward to supporting you with any queries or support issues if they occur at anytime.
Many Thanks, once again,
Grayshott Gigabit Team
Very happy with the installation and…
Very happy with the installation and service. Have been using for over 6 months all going well.
June 6, 2023
Reply from Gigabit IQ
Many Thanks Nathalie for your 5 Star Review! Great to see that you are enjoying the service over the last 6 months, and many thanks for your comments on our installation, as we are proud of our local team.
Many Thanks once again,
Grayshott Gigabit Team
Promises promises…
They used a government gigabit voucher from my business worth £1500, that I gladly made use of when they said they would take account of it in the level of service they would provide, but then didn’t. I could have used the personal voucher, worth a lot less (£250?) and saved my business one for when I move house but they clearly were after the higher amount. They went back on what they promised.
June 2, 2024
Reply from Gigabit IQ
Dear Andrew,
We explained the situation in October 2022, when you raised this to us, and when you got your service connected.
The gigabit voucher scheme is to support the providers to build out full fibre infrastructure to areas. Grayshott Gigabit qualified for the gigabit vouchers to incentivise us to build full fibre as there were no providers in the area building prior to us committing to build.
The vouchers do not go to the individual ("i could have used") but to the provider that is risking the commercial aspect to build fibre in rural areas. The voucher goes against the premise, so if you move to another area that still has vouchers, you can use another voucher - note the voucher value is the same for residential or business.
We hope you have been enjoying the service for past 18 months, if you have any support queries, please do not hesitate to contact us at anytime. We thank you for your review.
Many Thanks,
Grayshott Gigabit Team
System works but installation was rough…
System works but installation was rough and shoddy.
November 16, 2023
Reply from Gigabit IQ
Dear Dr Pell,
Many Thanks for your review, we really appreciate the feedback. As your installation was around 8 months ago, we took your feedback then, and amended some of our installation practices to improve our subcontractors and their performance. Many Thanks for the feedback, and glad to see that your system has been running without any faults since that time, and with the speed you have in your service tier.
Kind Regards,
Grayshott Gigabit Team
Reply from Gigabit IQ
Many Thanks Ewen for your review. We pride ourselves on our Gigabit speeds and local support. Please feel free to reach out to us for any issues at anytime!
Many Thanks,
Grayshott Gigabit Team
Reply from Gigabit IQ
Many Thanks for your review Ruth, Really thank you for your feedback of our fast & friendly customer service. Happy to support anytime.
Excellent customer service.
Excellent customer service.
Speed now 3 times more than what we had and all devices working seamlessly.
We had a problem connecting to some of our older devices, but these were resolved easily with a home visit.
May 2, 2024
Unprompted review
Reply from Gigabit IQ
Many Thanks John.
We're really glad to get you connected after all the issues you had waiting with Gigaclear and their failed attempts when you were with them directly. We pride ourselves on the service, and were even able to get you connected with our Wi-Fi dongle, in the period you were waiting for our service. Please don't hesitate to contact us anytime, we're keen to support you in any way we can.
Many Thanks again,
Grayshott Gigabit Team
PROFESSIONAL TEAM
This was a simple and straightforward request for a fast Internet instalation. The line to a pole across the road was installed several weeks ago. The company that installed the line then fitted a line to my house ( ten days after it should have been fitted). Grayshott Gigabit then tested the line and found that the speed was nowhere near the expectation, so another line was fitted. Gigabit were then able to install the in-house wiring and modem. Unfortunately the other company's junction box wouldn't work, so further delays entailed, until eventually Gigabit were able to supply the promised speeds.
Throughout the installation the Grayshott Gigabit team were constantly trying to get the other company to fulfill it's obligations. They were unfailingly friendly, polite and hard working. The house was always kept tidy around the workplace. Despite the problems caused by a third party, Gigabit did exactly what was needed, and have stayed in touch to ensure that everything is working well.
February 22, 2024
Unprompted review
Reply from Gigabit IQ
Hi David,
Really appreciate your fantastic & candid feedback. Part of the challenge we face with Gigaclear (3rd party provider) is that their installations as so many reviews online pertain to can be hit & miss, which also affects us as the ISP. This is where we add value versus other ISP's, as we have build experience as an owner of an FTTP network ourselves, and so can challenge Gigaclear where they fall short in terms of our expectations and your expectations.
Glad all is working well, part of our value is the managed Wi-Fi capabilities we offer, and that sets us apart from not only Gigaclear but the majority of ISPs in the industry today.
Again, many thanks for the feedback of our value.
Much Appreciated,
Mashood
Grayshott Gigabit Team
Excelent Installation team
Grayshott Gigabit have been excellent throughout the process of installing fibre into the house. My extension project was the optimal time to relocate the incoming connections into the building and Grayshott Gigabit were able to run the new line into the utility room instead of it being behind the front door where the old telephone main socket was. Everything was completed without any problem and the staff are friendly and professional. The installation team were competent, knowledgeable and their work was carried out to a highest standard.
Apart from deciding on a new location to terminate the fibre, the biggest decision was whether we needed to retain a house phone or not. With mobile signal in the area improved, the need for a house phone has dropped off.
July 10, 2023
Unprompted review
Reply from Gigabit IQ
Thanks for the fantastic review. Great to see that our installation team were able to meet your expectations, and provide you the best experience possible. We really appreciate the positive feedback and hope to continue to serve you with the best possible broadband experience in the future as well.
Many Thanks
Georgie
Grayshott Gigabit
Fantastic service, extremely responsive
Fantastic service. Able to walk in the office beginning of week and have fibre installed by the Thursday. Can’t recommend these guys enough.
March 28, 2024
Unprompted review
Reply from Gigabit IQ
Many Thanks Richard for your fantastic review. We're proud of our ability to connect customers on our own network within a space of a few days of initial inquiry. We hope to continue to serve you with our excellent support!
Thanks once again,
Georgie
Grayshott Gigabit Team
Very friendly local team
Very friendly local team, on the phones and in person when installing the equipment. Professional and extremely helpful, nothing is too much trouble for them. Very pleased.
April 5, 2024
Unprompted review
Reply from Gigabit IQ
Many Thanks Ruth for your fantastic review of our service. We pride ourselves on our support, ease to do business with, and real local support. Very happy you have acknowledged both our customer services and our installation teams. Many Thanks once again!
Fantastic service with a very reliable…
Fantastic service with a very reliable high speed product
April 3, 2024
Unprompted review
Reply from Gigabit IQ
Many Thanks Neil for your fantastic review. We hope you are enjoying the service, and look forward to continue to serve you with our great customer service.
Many Thanks once again,
Georgie,
Grayshott Gigabit Team
Grayshott Gigabit excellent…
Grayshott Gigabit is an excellent provider. We have had very good service and only once needed someone to come and sort out our mistake with the equipment. They came the same day and checked everything over and we are very satisfied
November 1, 2023
Unprompted review
Reply from Gigabit IQ
Dear Diana,
Really appreciate your fantastic review of our service. Great to serve you, and glad that you found our local support 5 stars, as that is what we pride ourselves to provide.
Many Thanks for your excellent comments,
Kind Regards,
Georgie
Grayshott Gigabit Team
moving from B.T to Gigabit Broadband…
moving from B.T to Gigabit Broadband was quickly and efficiently done . Excellent speeds now , no interruptions . The printer was not picking up immediately after installation . but Mike came round next day and resolved the problem very quickly .
September 22, 2023
Unprompted review
Reply from Gigabit IQ
Many Thanks for the great review Jeremy. We're glad that you had a seamless transition from BT to ourselves, and you are enjoying our excellent UltraFAST speeds in comparison.
Also, we're happy to support customers with our value added Managed Wi-Fi service, in your case getting your printer connected to our router. Note, some printers use an older version of security (WPA or WPA2), whereas our Blast Wi-Fi 6 router defers to the latest standard of WPA3, which provides more encryption to support customers against hacks & cyber threats. In your case, we amended the security settings to get your printer online, and we're pleased that we were able to resolve the situation as part of our excellent local support from our engineer, that you will not find from BT, Gigaclear, or any of the other virtual service providers.
We hope to continue to improve our service, and check for printer connectivity in other customers as well, so we thank you for bringing this to our attention. We hope to continue to serve you in the best possible way!
Many Thanks once again,
Georgie
Grayshott Gigabit Team
Very pleased
We received a friendly and efficient service before and during connection. We have now had Grayshott Gigabit for 6 months and it has run quickly and smoothly at all times.
April 2, 2024
Unprompted review
Reply from Gigabit IQ
Many Thanks for the excellent review. We're very happy you are enjoying our service for the last 6 months, and it has been meeting your expectations & experience! Also many thanks for the great feedback of our installation & post sales customer service, which we pride ourselves to offer a different class of service from the national providers.
We hope to continue to serve you with a 5 star experience.
Kind Regards,
Georgie
Grayshott Gigabit Team
Excellent service
The price was good. The switchover was easy and the technician was very helpful helping us to set up
March 28, 2024
Unprompted review
Reply from Gigabit IQ
Dear Philip,
Many Thanks for the 5 star review. We're very happy you are enjoying our service, and that it was an easy switchover from your legacy copper provider. What differentiates us is the difference we try and make not only with much faster speeds, fairer & transparent pricing, but also that we meet your expectations of our installation & post sales customer service.
We hope to continue to serve you with the best experience possible.
Many Thanks,
Georgie
Grayshott Gigabit
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